DARCARS Toyota of Silver Spring

my first experience with them was horrible I was looking to get my first car on my 23rd birthday and did not really know what I wanted but I was looking for a solid car in my budget price .Aft I was looking to get my first car on my 23rd birthday and did not really know what I wanted but I was looking for a solid car in my budget price .After looking for several weeks , I fell in love with the 2015 Corolla and 2015 Camry . I went to multiple dealers and test drove multiple cars . I was about to get a Camry with 32000 miles from Toyota Darcars of Silver Spring but JUST because of the service I received there I kept looking elsewhere and eventually purchased it from a different dealer. good thing for me is I got a better deal . anyway let's talk about DARCARS : the first time I went there i test drove a corolla . I loved the outside but the inside was too small for me I asked the salesperson to test drive a Camry and i told her my budget . she said with that you should just go with the corolla . i insisted . she looked online and told me they had a Camry for about $2000 above my budget and that it was the only thing i could afford . i said okay . I drove and loved the Camry and said I would let her know my decision by the next day . when i went home i looked up their website and surprise ! they had the same Camry i drove for 10.000 less miles and it was for the same price !!! i called and told the salesperson that she pretended she did not know and i said i would like to go with that specific car but because i had to work that day , i would come the next day to test drive it . she said she would need me to put down a deposit to hold the car for me. LOLL I was gonna come the NEXT day . anyway she sent me a credit card authorization form to get the deposit . When i went there to test drive the car i saw online , she wanted me to take it home . i did not have insurance yet . she told me if I did not come the next day she would sell the car and that her manager told her to not hold the car for me . i really like that car( it had some really big scratches) and even when i tried to get a discount . everything coming out of her mouth was straight NO ! 2 days after I go to their website and guess what ? THEY ADDED $1000 ON TOP OF THE ORIGINAL CAR PRICE . LOL!!!! Anyway i told her i wanted my deposit back . she said OK she was not at work and would process the refund the next day. I work in a hotel and handle payments so i know it takes some time for the money to reflect back on my card . I waited 10 days and nothing on my card FROM DARCARS. When I called to talk to someone in accounting , they told me they never received any paperwork to initiate the refund and they would talk to the salesperson then process the refund i said OK . i called back to see if there was anyway way to get the refund done that same day . the Ethiopian lady that picked up the phone put me on wait for 10 minutes after recognizing my voice . she comes back to me and ask : who are you holding FOR ? LOOOL REALLY ? I SAID ACCOUNTING . she puts me back on hold for 5 minutes i hanged up and called back and said please don't make me wait 15 min again just to talk to accounting . i finally got my money back after going back and forth with them . i work in hospitality and know when there are days when things go wrongs but please DARCARS ... other than than AHMADOU BAH guy i talked to when i came there . EVERYBODY ELSE WAS REALLY BAD. DO YOU LOOK AT PEOPLE FACES TO DECIDE HOW TO TREAT THEM . LOSING ME MIGHT BE NOTHING TO YOU AS YOU ARE A BIG COMPANY WITH MONEY BUT LET ME TELL YOU, REPUTATION IS A REALLY BIG KEY AND SOME OF THE PEOPLE WORKING FOR YOU ARE BRINGING YOU DOWN ! ps: English is not my first language . sorry for all the mistakes . :) More

Dissrespectful salesman My salesman Wesley was extremely rude and dissrectful after the sale when it can to getting my tags he refused to help clear up HIS mistake What this My salesman Wesley was extremely rude and dissrectful after the sale when it can to getting my tags he refused to help clear up HIS mistake What this guy very very unprofessional!!!!! I will have to get my registration and tags myself through Mva because of his mistake and down right rudeness and poor behavior!!!!!buyer please beware More

Mal servicio Compre un carro nuevo hace 4 meses y me esta fallando,cuando lo llevo a chequeo me dicen que es error de computadora y luego me falla de nuevo Compre un carro nuevo hace 4 meses y me esta fallando,cuando lo llevo a chequeo me dicen que es error de computadora y luego me falla de nuevo More

excellent service and service advisor! bought my toyota camry from this dealership and i have always received impeccable service whenever i have brought my car in to be checked. i usually d bought my toyota camry from this dealership and i have always received impeccable service whenever i have brought my car in to be checked. i usually deal with service advisor shawn reynolds and i have to say he is the best by far i have worked with. he is always pleasant and attentive to ensuring i get the service i brought my car in for. even when i brought in my rav 4 for concerns i had with my car, he ensured i was satisfied before i left. because of his behavior and pleasant customer service skills i will continue bringing my car to darcars. also i usually have contact with dennis martin first when i bring my car in and he has never been unpleasant for a day. i think what is so great about this dealership is that they have 2 very pleasant staff in shawn reynolds and dennis martin. i highly recommend this service department. compared to the toyota dealership in bowie, darcars of silver spring is the best. More

Beware don't get conned by them Don't buy a car from this dealer because they have extremely poor sales techniques especially if you are poor with calculation. Their Manager includin Don't buy a car from this dealer because they have extremely poor sales techniques especially if you are poor with calculation. Their Manager including sales and finance, will cheat you if you don't check the invoice and will offer you extra protection without appropriate annual cost. We have already reported to Toyota headquarter for their poor sales techniques. Don't get conned by them. More

Good customer service Jose was wonderful. He was able to help me understand the type of work that my car would need and made me feel comfortable with having my car service Jose was wonderful. He was able to help me understand the type of work that my car would need and made me feel comfortable with having my car serviced there. More

Unsurpassed Service!!!' Jose has always made me feel like I'm his only customer in a very busy service center. I have grown to believe and trust what Jose shares about the ne Jose has always made me feel like I'm his only customer in a very busy service center. I have grown to believe and trust what Jose shares about the necessary services my Toyota may require. I have come to expect the same level of service bar none across the board from all Darcars staff. He certainly has set the bar high and for that I will continue to be a patron of DarCars as I have since 2001. Do yourself a favor and ask for Jose when at DarCars on Silver Spring. More

Awesome experience from an experienced car guy. Having been in the car business for 15 years as a salesperson and sales manager, I found myself on the other side of the transaction. I started lookin Having been in the car business for 15 years as a salesperson and sales manager, I found myself on the other side of the transaction. I started looking for dozens of car pages online and I visited many dealerships around the area. When I got to Darcars toyota, Desirea Martin, who I was very impressed with because of her professionalism and the right attitude to help. In any business or company, you will find good and bad people, but in this case she was truly a star. Save time and money and let her illuminate the way for you to own your next new or used car. She made the process very simple and straightforward in terms of getting the car and doing the finance aspect of the transaction. Thanks Desirea Martin for making me a proud owner of a new 2016 Toyota. More

OUTSTANDING CUSTOMER SERVICE!!! Although I wasn't in the market for aaToyota thanks to the OUTSTANDING CUSTOMER SERVICE OF Anthony Galloway I will be making a purchase very soon! He Although I wasn't in the market for aaToyota thanks to the OUTSTANDING CUSTOMER SERVICE OF Anthony Galloway I will be making a purchase very soon! He is very knowledgeable, attentive and patient and because of him...I'm really like the Toyota now! Thanks Anthony More

A positive experience Had a pleasant experience doing business with Mr. Edet Jones during my recent visit to your store. Mr. Jones and his manager Mr. Cooper were very prof Had a pleasant experience doing business with Mr. Edet Jones during my recent visit to your store. Mr. Jones and his manager Mr. Cooper were very professional and personable. I will definitely recommend these gentlemen and Darcars Toyota Rockville to prospective buyers. More