DARCARS Toyota of Silver Spring

Julio Polanco and the DARCARS Team are the best in the DMV We had the best sales and purchase experience with Julio Polanco - He was courteous and very attentive to our needs even when we were not satisfied wi We had the best sales and purchase experience with Julio Polanco - He was courteous and very attentive to our needs even when we were not satisfied with our first purchase... The finance team was very professional and were very clear in our options and finance opportunities. We have been buying our cars from this dealer for 20 years - We have NO reason to go somewhere else! for the next 20 years.... More

Dealer damages vehicles and will not admit it. Took my vehicle in for lease servicing. I did a walk around to pre check my vehicle for pre existing damage, there was none. Got my car back, now ther Took my vehicle in for lease servicing. I did a walk around to pre check my vehicle for pre existing damage, there was none. Got my car back, now there are several scratches on my rims as well as a scratch on the body of the car that was NOT there before they serviced it. Informed the service manager about it and all I got from them was denial and lies. I was in the service area with them when one of the workers had a power ratchet on my wheels. I always detail and wash my own car because of the fact that I take car in how I wash it and today Sept 24 2017, I discover serveral more scatches around the lugnut holes as well as on the egde of the rim that were not their before these people serviced it! More

Professional experience Mr. Wageman provided us with a fantastic vehicle at a great price if it wasn't for his expertise we would've gone elsewhere dealership very much recom Mr. Wageman provided us with a fantastic vehicle at a great price if it wasn't for his expertise we would've gone elsewhere dealership very much recommended More

Lexus lease This is my 7th Lexus I've gotten from Darcars of Silver Spring. AJ is our sales rep and he has worked with us throughout the whole time. He is a grea This is my 7th Lexus I've gotten from Darcars of Silver Spring. AJ is our sales rep and he has worked with us throughout the whole time. He is a great salesman and extremely knowledgeable regarding the Lexus. I recommend AJ to anyone who wants a great car!! More

Customer Appreciation Desirea was incredibly helpful from beginning to end. She kept me updated on the status of the car I was interested in. Her quick responses and follow Desirea was incredibly helpful from beginning to end. She kept me updated on the status of the car I was interested in. Her quick responses and follow up is exactly what I expect from a good dealership. Thank you again! I will recommend her and DarCars to everyone! Sales person I worked with: Desirea Martin More

Great Assistance in Buying a RAV4! And it started online! I loved my previous 2006 RAV4 with 85,000 miles on it. When it was totaled in an accident, I initially could not find a satisfactory replacement - AWD I loved my previous 2006 RAV4 with 85,000 miles on it. When it was totaled in an accident, I initially could not find a satisfactory replacement - AWD, lower mileage, good condition, and a price I could afford. My wife began searching online and found a 2011 RAV4 with 45,000 miles and AWD. I called and spoke with sales manager Jovan Severin - he had just posted the listing and had not even had the chance for his service department to clean and service the car. I told him, if the car meets the description you posted and you can work with me a bit on the price, then I want the car. He took the car off the public inventory, held it for me until it could be properly cleaned and serviced, arranged for us to do much of the paperwork by email, then met us at a time that worked for our schedule. At that time he introduced us to salesman Anthony Galloway to ensure that we continued to get great care. Anthony took us for an inspection of the car, a test drive, and explained features that were new to us. Jovan and Anthony arranged to secure for us a 2011 handbook for the car and an antenna that was missing. They had to order these and made sure we got them. Anthony guided us through the remaining paperwork and registration details. These two men subsequently arranged a follow-up courtesy service visit to check on a brake concern I had. During the time leading up to purchase and in the 6 weeks thereafter, many of my questions got addressed in text messages and promptly. We bought our first Toyota from Darcars in 2004, Our family has bought four more in the years since then. It is a large competitive dealership that can usually provide whatever we need. But the characteristic of the dealership that I have most appreciated over the years has been the quality and good attitude of the personnel that we meet face-to-face in both sales and service. Excellent experience! More

Got the car of my dreams I was looking for a car for about 3 months now, but everyone jacked up the base price and have all these hidden fees. I finally found a place that no I was looking for a car for about 3 months now, but everyone jacked up the base price and have all these hidden fees. I finally found a place that not only gave me a good price on my dream car (2016 Maxima), but even lowered it to fit my budget! The sales manager Jovan Severin is a 5 star manager and was the most honest and helpful sales person I have ever met!! This is the place to go for all your car needs. More

Horrible service trying to buy from out of town The sales "managers" for the pre-owned vehicles were horrible. I contacted the dealership last weekend about a vehicle that I was interested in buyin The sales "managers" for the pre-owned vehicles were horrible. I contacted the dealership last weekend about a vehicle that I was interested in buying. After spending a few hours on a Sunday playing phone tag with "manager" CHAD, trying to find out pricing information, it got too late for me to make the 4 hour drive to see the vehicle in person. CHAD said he would talk to "the Director" first thing Monday morning about either a deposit or other arrangements for me to see the vehicle. CHAD never got back to me, back to the phone tag. Finally, a salesman emailed me a blank credit authorization without any terms or a deposit amount and expected me to fill it out with my credit card info, scan it and email it back. I still couldn't get a call back from any manager to discuss this deposit or terms of the deal. So, I figure i'll try to contact them back on Friday and make the 4 hour drive up on Saturday. I started by calling CHAD on his direct line, who won't answer or return my calls, to see if the truck was till available and if I could make a deposit over the phone, and no surprise that he didn't take the call. So I called the dealership and asked to speak with whatever manager was on duty. Here is where I messed up, I didn't catch this "managers" name but he was just as much help as CHAD had been, which was absolutely none. This "manager" said he couldn't take a deposit on this particular because there was so much interest in it. He actually said he would be a "xxxxxx bag" if he took a deposit on it because so many people wanted to buy it. I wasn't sure why he chose that language when talking to me, but now it's become quite clear. So after a week of trying to track someone down to sell me a vehicle, I get a text from a salesman (not a CALL from a MANAGER), saying that they just took a deposit on the vehicle. REALLY??? I've been trying to give you a deposit for a week, then I'm told you can't take a deposit, then I'm told that you actually already took a deposit and the vehicle has been sold. This is ridiculous. This dealership could care less about customer service or building a loyal customer base. Your sales "management" team is actually hurting your sales and losing you potential business. More

Daniel Tulloch is the epitome of unprofessionalism Just a few encounters with this representative (Daniel Tulloch) and it was a few encounters too many. Extremely unprofessional. He did not appear to b Just a few encounters with this representative (Daniel Tulloch) and it was a few encounters too many. Extremely unprofessional. He did not appear to be very competent. Speaks and communicates very poorly, borderline illiterate. More

Dishonest salesman, terrible experience--stay away I messaged this dealership about a 2016 Corolla (VIN: 2T1BURHE2GC568249). It had only 18,237 miles on it and was selling for $11,900. Clearly, it was I messaged this dealership about a 2016 Corolla (VIN: 2T1BURHE2GC568249). It had only 18,237 miles on it and was selling for $11,900. Clearly, it was a great deal so I messaged them about it. I got an e-mail and phone call from the salesman the next day (Steve Wyatt). Given the rapid response, my impression of Darcars at this point was good. Unfortunately, the price was out of my budget--yes, on paper it was a good deal, but I knew that after taxes and miscellaneous "processing fees" it would quickly become unaffordable for me. Moreover, the round-trip journey to the dealership would have taken 2+ hours, and given my profession I did not have that kind of time to window shop, not even on the weekends. I decided to call Steve and see if he would be willing to budge on the price. As you would expect, he refused. I explained my situation to him and he again refused to budge. Fair enough; the car's a good deal and people need to make a living. Now here's the part that really gets to me. Steve said he would talk to his superiors about the car and any similar cars that might meet my budget. When I heard back from him, he said the car (2016 Corolla) had already been sold. At this point I was skeptical. The car had been on the market for 72 days and had been lowered $3000 in total since its initial listing. Clearly, it was having trouble selling. For it to have been sold within the few hours between my initial contact with Steve and his return call was highly suspicious. Furthermore, the listing was still on the internet. Now there's more to this story...the next day, I got a call back from Steve's superior about the car. He left a voicemail and didn't say anything specific, so I called him back, only to be told AGAIN that the car was sold. I was very confused but I knew something was fishy. The listing was still on the internet, so I messaged Darcars again to check the availability of the car and...voila! I was told by the representative that the car was still available. The car was still listed for at least a FULL WEEK after I was told explicitly by Steve that the car had been sold. Now, I don't know why Darcars would lie to me, since they were clearly having trouble getting rid of the car and turning away customers like that is equivalent to shooting yourself in the foot and slamming it with a sledgehammer to make sure it's really broken, but what I can say is that a dealership that has the gall to blatantly lie about what they are willing to sell does not deserve my patronage or yours. Take your money elsewhere--don't waste your time and money at Darcars Toyota of Silver Spring. More