DARCARS Toyota of Silver Spring

Manager Has poor customer services "Katie" My car was taken to Darcars Toyota of Silver Sprint in July 2018. The car has a peace bent. I paid more than a thousand dollar to have that part repla My car was taken to Darcars Toyota of Silver Sprint in July 2018. The car has a peace bent. I paid more than a thousand dollar to have that part replace and fix, short after that I found out that the car was slight bent to the left and when the speed was over 60 m/p the steering wheel start to shake. I decided that I would take the card back, but because I was busy with a trio to the DR plus my job obligations I couldn't do it right away. Short after I left the country my wife took the car to Darcars Silver Spring. The manager at the moment called Medhi took ownership and attempted to solve the problem. The mechanic who try to fix the card was the same one who created the problem in the first place by letting the steering wheel piece loose that later damage the car even more his name is "June", after the car was fix I was explaining Katie the manager on duty that the steering wheel was bent about 5-10 degree to the left which almost cause me an accident that very morning on my way to work, but "Katie" the manager was very passive aggressive always trying to blame me for the problem of the car. She didn’t show empathy or care while trying to condition me to pay to fix the card again when the car is supposed to have two years warranty. The manager Katie was extremely rude she doesn't display professionalism empathy or willingness to help ill will never do business with Darcars and nevertheless recommend them no because of the multiple times I have to take the card there but because of the lack of skills of their manager. My wife and I were thinking about buying the second car we need a Camry 2016 for them but that's no longer an option. More

Service visit OJ is my service advisor and has always done a great job with my Highlander. The Service Manager Mehdi is also a great asset to the company OJ is my service advisor and has always done a great job with my Highlander. The Service Manager Mehdi is also a great asset to the company More

Happy as ever with the service I am happy to recommend this dealer for service to anyone who has a Toyota. They are great at customer service and have been honest with me every tim I am happy to recommend this dealer for service to anyone who has a Toyota. They are great at customer service and have been honest with me every time I have taken my car for service. More

Great service I had to get my car serviced for a recall and I was looking all over for a reputable place where I can trust the service is done correctly. A friend o I had to get my car serviced for a recall and I was looking all over for a reputable place where I can trust the service is done correctly. A friend of mine suggested this dealership and I gave it a try. Since the moment I entered , Owjan Darvish, treated me with great respect, answered all my questions and took care of all the paperwork. I was promised the service will be done by early next day and to my surprise I got a phone call at the end of the same day!! Overall , great place and employees, they will for sure get my business again! More

Fantastic place, great customer service! I strongly recommend this Dealer. From day one they took excellent care of my car . I thank Mr O.J Darvish & Mr Mehdi Kashti for their friendliness, I strongly recommend this Dealer. From day one they took excellent care of my car . I thank Mr O.J Darvish & Mr Mehdi Kashti for their friendliness, patience and honesty. Mr O J Darvish attitude and honesty motivated me to get back to Darcars for my vehicles Future services. I really appreciated. T. Rezai More

Great Experience!! I had a wonderful experience at the DARCARS Toyota Silver Spring location while getting my vehicle serviced. Jessica Oliver was patient and extremely I had a wonderful experience at the DARCARS Toyota Silver Spring location while getting my vehicle serviced. Jessica Oliver was patient and extremely helpful in explaining everything that needed to be done! More

Disappointed with price I purchased a new camry se from this dealership moths ago and I'm very disappointed with price.however, I paid 29k for the Camry se that has no option I purchased a new camry se from this dealership moths ago and I'm very disappointed with price.however, I paid 29k for the Camry se that has no options . I spoke to dealer before signing on contract for discount on the car but he said I can do 2 hundreds off and that's ridiculous.. I accept the deal ok so after 2 days I looked up on their website and I found others camrys se in lot with 23,450 price include tax,tags,delivery and processing fee I was shocked,that means the dealer overpriced the car for me .. I will never ever go back to this dealership to purchase a car.. More

excellent experience with Alex This is my 1rd times experience from this dealership, but salesman Alex was very professional and very helpful to make correct decision in a shortest This is my 1rd times experience from this dealership, but salesman Alex was very professional and very helpful to make correct decision in a shortest time. We definitely will work with him again! More

Great customer service This is our 3rd times bying/leasing a car from this dealership, but specifically from Alex. He has been very helpful to make sure that we were happy w This is our 3rd times bying/leasing a car from this dealership, but specifically from Alex. He has been very helpful to make sure that we were happy with our decision each time we purchased or leased a car. We definitely look forward to working with him again! More

Thank you very much! This is not the first time we bought a brand new Toyota from Darcars Toyota of Silver Spring, and I am sure it is not the last time, and all thanks to This is not the first time we bought a brand new Toyota from Darcars Toyota of Silver Spring, and I am sure it is not the last time, and all thanks to Alex Klopouh! Alex is a great professional, who is very knowledgeable, and always provides an outstanding customer service! When it will be time for a new Toyota, we will definitely be back! Thank you very much! More