DARCARS Toyota of Frederick

I am a repeat customer of DARCARS and of Ralph Reagan's. I know that when I walk through those doors, I can expect to be treated fairly and respectfully and that Ralph will give me all the information I am I know that when I walk through those doors, I can expect to be treated fairly and respectfully and that Ralph will give me all the information I am looking for in a NO-NONSENSE kind of way. It makes the tedious, time-consuming task of buying a new car, not so unbearable after all! More

The whole experience from the first contact till the financing was absolutely GREAT. I have always dreaded going to a car dealership because of all the tricks they try to get you to buy from them. Dar financing was absolutely GREAT. I have always dreaded going to a car dealership because of all the tricks they try to get you to buy from them. Darcars was completely different. They made me feel so special that I could not have bought from any other dealer after visiting them. Sasan was very knowledgeable about the car (Camry) that I bought here. I would absolutely recommend them to all my friends!!! More

I purchased a new Toyota Tundra Limited from Darcars this weekend and found the experience to be a pleasant one. Chris Santiago, our salesman, was very professional, courteous, and easy to talk to through th weekend and found the experience to be a pleasant one. Chris Santiago, our salesman, was very professional, courteous, and easy to talk to through the buying process. He answered all my questions in a friendly manner, and I didn't feel the pressure of just driving the first truck I saw off the lot like a lot of places. In the end, he found a truck with almost everything I was looking for. As an added incentive, he offered to wash the truck at the dealership whenever I wanted... "Just give me a call and come by, I'll take care of it" That's the kind of personal touch you just don't find anywhere. Thanks again Chris! (See you Saturday with the truck.) More

My wife and I narrowed our search for a new car to a Toyota and one other car. Mr. Nevai gave us one of their new cars to drive around town for several hours. We got a chance to not only test drive the Toyota and one other car. Mr. Nevai gave us one of their new cars to drive around town for several hours. We got a chance to not only test drive the car, but drive it to anywhere we needed to go that day. That helped us in picking the car we selected, a Toyo Venza. Mr. Nevai was helpful and not pushy like some salespersons can be. We he did not have the answer, he sought it out instead of making it up. The dealership was clean and comfortable to roam around. Even though we spend time checking out the car, I wish Mr. Nevai had gone over the purchased car a little more thorough we us. That is also our fault for not asking him to do so, which I am sure he would have done so if asked. This was our first experience with DARCATS of FREDERICK and our experience was favorable. Even the manager had a sense of humor. Our new car was given to us very clean and with a full tank of gas which may be standard in every new car despite which car you buy or which dealership. We used the COSTCO car buying program and that saved us time and money. More

I had bought a Toyota Prius from Darcars 6 years ago. Service has been excellent for all these years. At the time, the wait for a Prius was 4 months, and most dealers were charging a premium over the MS Service has been excellent for all these years. At the time, the wait for a Prius was 4 months, and most dealers were charging a premium over the MSRP. Darcars sold the car below retail price. The price on the current Prius was the best price offered by a number of local dealers. Negotiations were handled over the Internet and pickup took only a few hours to fill in forms, etc. The salesman, Jeff Croteau was most friendly and very helpful in the purchase. Buying cars today is so much easier with dealers like Darcars in the business More

I was in a car accident and I needed a replacement vehicle ASAP. I sent in a virtural inquiry about a Toyota Carolla and within a day I heard from John. He was great to accomodate what I needed with r vehicle ASAP. I sent in a virtural inquiry about a Toyota Carolla and within a day I heard from John. He was great to accomodate what I needed with respect to time, dealing with the liable party's insurance company to pay for my replacement, etc. John took his time with my questions, and made himself available via cell and email; working thrid shift made this idyllic! From the test drive to driving off of the lot, John wanted to ensure that I was going to be satisfied with my choice in purchasing a vehicle. When I closed on my vehicle, I met with Rob after going over the details of closing the sale, financing, and warrenty information. Rob took his time to assure that my questions were being answered and made closing on the vehicle as seamless as possible. Both John and Rob really worked well together to ensure that I was informed and comfortable with my car and financing plan. Working with DARCARS made me feel like I had people on my side as opposed to a dealership trying to make a buck off some guy who needed a car. Both of these men were customer-centered, realistic, and both were proficient in product knowledge, financing, and working to build a relationship with their customers! I love my car, the service was fantastic, and I look forward to continue working with DARCARS to service my vehicle. More

I got a great deal on my car so I am definitely a very happy man. I was really impressed with the professionalism and the efficiency with which Mr. Kutchak dealt with my inquiries. I was also happy with t happy man. I was really impressed with the professionalism and the efficiency with which Mr. Kutchak dealt with my inquiries. I was also happy with the service and advice we received in the financing department with Mr. Buchanan. Overall the environment was welcoming and friendly. Darcars Toyota of Fredrick definitely made the experience of buying my first car a smooth and pleasant one! More

After working with Ralph multiple times due to my family and friends buying new toyotas I wouldn't even think of working with anyone else. Not only does Ralph make people feel comfortable but he also gives and friends buying new toyotas I wouldn't even think of working with anyone else. Not only does Ralph make people feel comfortable but he also gives you his promise that he will do everything he can to make sure that it is a pleasant experience. I would 100% visit Ralph at Darcars again and also refer any family or friends that would be interested in a toyota. More

Great experience ... although everyone was great, we spent a little too long in the finance department. The internet offer was consistent with the final offer, and there was no pressure to purchase ext spent a little too long in the finance department. The internet offer was consistent with the final offer, and there was no pressure to purchase extras that were unwanted. There was an very nice waiting area as well. More

Tablah met met me at the door, listened to what Prius I was looking for. Showed several colors and trim that met my wants. We went for a test drive, Dan gave me time to feel the car during the test drive e was looking for. Showed several colors and trim that met my wants. We went for a test drive, Dan gave me time to feel the car during the test drive experience. Tradein was priced by the time the test drive was complete. (Tradein was a Prius also, so Dan and I could talk in detail about the finer points of the new Prius) He was very knowlegable about the Prius and could quickly point out the new attractions. I made a tenative choice of car. Daniel quickly gave me an approved offer. I said I wanted to discuss with friend and family and I would get back to him. 9:30a two days later we talked by phone. Told Dan I wanted to upgrade the my choice car to a IV from a III with change in color and trim. Also wanted an offer with/without tradein. Said he would get back to me with availability of my new choices. Short time later, we talked again: 2 desired slightly different IV in stock, price offers revealed. Daniel said car could be available by 4pm. I gave him my most likely choice. Started the 3 hr trip to dealer with a friend. At arrival daniel greeted us and explained the new car to my friend. Purchase decision was made. Daniel thoroughly expained the operation of New car with consideration that we were very familiar with Prius. More