DARCARS Toyota of Baltimore

NO, NO, NO and NO!!!!! If I could give a negative one star; I would. I have had 3 vehicles from Toyota Darcars and have been a loyal customer for years. Recently, I had an If I could give a negative one star; I would. I have had 3 vehicles from Toyota Darcars and have been a loyal customer for years. Recently, I had an incident where my passenger side mirror was taken off; so I decided to bring my car in to Darcars to get an estimate as to how much it would cost to get it repaired. While there, I also received an oil change, and when my car was brought back out, and I was talking to Chris (Assistant Manager); I noticed that there was a piece missing from my drivers' side window. I pointed this out to Chris, as she apologized and VOLUNTARILY told me that they've had problems out of the guy who was working on my car. She assured me that she would bring this to the attention of her manager Gary, who was on vacation and that I should follow up with him upon his return, which was Monday, 12/10. A few of Chris' colleagues came out to inspect my car as well and stated that they didn't notice the chip on my mirror. Fast forward to 9 days after the incident happened, I contacted Gary; manager of DARCARS Toyota Baltimore, in which I was told by Chris that he was doing payroll and that he would give me a call back. HOURS went by; and he never called me back; which prompted me to give the corporate office a call. Of course after I talked to someone from corporate, Gary called me back. Gary showed me no empathy, and was already on his defense when I spoke to him on the phone. His mind was already made up that his staff was not responsible for damaging my car. He even mentioned that it wasn't even "humanly" possible for that mistake to happen without him even looking at my car. I decided to take my car into him today, Wednesday, December 12th, to give him a fair chance to see what I was talking about. Again; I was met with a disgruntled attitude; I felt very uncomfortable; and at this point I knew that no matter what I said; Gary was not in favor of me. To make a long story short; he was very adamant about me lying and also lied about knowing that Chris told me that the tech that worked on my car has been reported before. The best that Gary could do was offer to go half on the cost of the repairs for the mirror that HIS staff damaged. Why would I go half on something that was damaged while in their care? That would have simply been admitting that I brought my car in already damaged; which I did not. I REFUSE to pay for something that I did not do; I already have to come out of pocket for the passenger side mirror. I wasted time going into work late today, because it was like talking to a brick wall. PLEASE do not purchase a car from this dealer; you'll be sorry! They will not hear the last of me, because I'm taking this to the top! Their customer service at that location really sucks. I was so disappointed! More

Good customer service The service has been excellent. I truly believe that the representative made me feel like I was a very important person. I would recommend all of my The service has been excellent. I truly believe that the representative made me feel like I was a very important person. I would recommend all of my friends and family. I am enjoying my vehicle and the assurance that I am in good hands. More

tires i took mym2018 corolla in for routin main,i also had small like in my tire the guy put it on the lift and said i needed a new tire.i didnt get the tir i took mym2018 corolla in for routin main,i also had small like in my tire the guy put it on the lift and said i needed a new tire.i didnt get the tire and took it someplace else and they said there was nothing wrong with the tire all i needed was to plug it so in other words they were trying to decieve me so they could get a new tire so,,,,,,,,,,look at everything and dont trust them More

Excellent customer service I gave this review because Mr. Waverly showed excellent customer service. I would recommend his service to others. Customer has been very satisfied. E I gave this review because Mr. Waverly showed excellent customer service. I would recommend his service to others. Customer has been very satisfied. Excellent job. More

Amazing! This is the 2nd car over financed through Waverly and he made it easy each time. My car was totaled and he put me in a brand new car! This is the 2nd car over financed through Waverly and he made it easy each time. My car was totaled and he put me in a brand new car! More

First purchase in 15 years! So many choices in cars today and Kwame Odum was extremely helpful and knowledgeable in a very professional way. Kwame clearly explained the many cha So many choices in cars today and Kwame Odum was extremely helpful and knowledgeable in a very professional way. Kwame clearly explained the many changes and pointed out that he was always available for calls and emails if any questions occured about anything. I would certainly recommend Kwame to all and I'm very grateful that he made the experience tops! I'm extremely happy with the RAV4 XLE. It's awesome! Thank you Kwame and Thank you DARCARS. More

Buying first car Had a great experience with the salesperson, Waverley. He was very friendly and made sure we had the best deal in town! Got a great deal on a RAV4 xle Had a great experience with the salesperson, Waverley. He was very friendly and made sure we had the best deal in town! Got a great deal on a RAV4 xle hybrid, and Waverley made sure that we were well taken care of. Would recommend him for anyone! More

Great Service The service at Darcars Toyota Baltimore is top notch. My sale rep Waverly was excellent, very knowledgeable about the different car models as well as The service at Darcars Toyota Baltimore is top notch. My sale rep Waverly was excellent, very knowledgeable about the different car models as well as walking me through the purchasing process. I would recommend him and this dealership to everyone. More