DARCARS Toyota of Baltimore

Full service. No pressure. Alacrity. Darcars was the closest Toyo dealership to the site where my 2001 Camry blew a timing belt this morning at 6:30 am. Neal Hillenberg met the to truck Darcars was the closest Toyo dealership to the site where my 2001 Camry blew a timing belt this morning at 6:30 am. Neal Hillenberg met the to truck and got my car in the cue and through the garage in an hour. Repairs were too much to do, trade in better. Adula Carr was my salesman, and he calmly answered my questions, offered alternatives, was willing to match a USAA precert discount (not necessary in the end), and above all, offered no pressure for either time or money. VERY pleasant experience. I feel very happy about my new purchase, my first new car ever! More

Great Deal Went to 3 different Toyota dealerships. DARCARS was the only dealership that gave me the deal I was looking for. Thanks guys for my Camry Went to 3 different Toyota dealerships. DARCARS was the only dealership that gave me the deal I was looking for. Thanks guys for my Camry More

Quick Kenny got me in and out quick. Walked in and never felt pressured. Would recommend to a friend or family member. Highly professional. Top notch. Kenny got me in and out quick. Walked in and never felt pressured. Would recommend to a friend or family member. Highly professional. Top notch. More

Abysmal service. Worse than useless. The Service Staff refused to perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4 that I had scheduled thro The Service Staff refused to perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4 that I had scheduled through DARCARS earlier in the week. The Service Staff refused to perform the interim repair in violation of the National Traffic and Motor Vehicle Safety Act. Before I presented the document, the first staff member stated that DARCARS would do nothing because the safety recall notice was interim. Once I read the sentence “As an interim repair, any authorized Toyota dealer will replace the wiper crank sub-assembly at NO CHARGE to you.” from the recall notice, the staff member changed her statement to DARCARS did not have the part in stock. Neither staff member offered to reschedule the appointment upon receipt of the part for Safety Recall Notice 15V-577 from the NHTSA. Both staff members made it quite clear that DARCARS would not perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4. Neither of the Service Department was Mr. Knapik. The service was execrable.. More

poor customer service. The service was terrible I had to wait for 2 hours to get an oil change even though I had an appointment for 9.30am my car was not ready until 11.30am The service was terrible I had to wait for 2 hours to get an oil change even though I had an appointment for 9.30am my car was not ready until 11.30am.Nobody came to tell me anything about why it was taking so long.when i asked the service representative what the eta will be on my car he said your car is in the shop "so".when I went back to the waiting area I look out the window and my car was still parked behind the building. More

Overall very happy! The general manager James was the perfect person for me to get this deal done. He definitely made this car buying experience the the best! Really good The general manager James was the perfect person for me to get this deal done. He definitely made this car buying experience the the best! Really good energy and has a playful approach which helped me relax. My sales person Keith was very nice and warm person who was down to earth and fun to talk to as well. He did a great job of keeping me calm. They were able to make miracles happen and I am so grateful. The first finance person I met with, Edgar, very nice and understanding. I did have a run in with the sales manager. He definitely needs a lesson in ask before you assume. And the finance person who closed my deal, nice, but a little cold. Not a very personable person. But overall great experience, I have recommended several friends to check them out. The car they got me in was exactly what I wanted. Thanks guys! More

Brand new Corolla LE Eco - Thrilled with my purchase!! If you're looking to buy a new or used car, you have to give Darcars Toyota of Baltimore a chance. My car buying experience was fantastic in large par If you're looking to buy a new or used car, you have to give Darcars Toyota of Baltimore a chance. My car buying experience was fantastic in large part because of the salesman that I worked with - Shawn Reddick. Shawn's patience, knowledge and persistence were on display throughout the multi-week process. My wife and I are the cautious type and we took our time researching various vehicle options and pricing from more than a dozen Toyota dealerships. In the end, we went back to Shawn and Darcars Toyota of Baltimore because their price was the best and because Shawn went the extra mile to keep us updated on the dealership's inventory and pricing and make sure we got a great deal on a vehicle that met our needs. One additional note -- when it comes time to close your deal, the dreaded finance office of a dealership can be a shady, intimidating place filled with aggressive sales tactics. Not so at this dealership. Devin Jones honored every part of the offer we negotiated and was fair and clear on the finance terms of our loan. He gave me ample time to read through the documents I needed to sign and was happy to provide explanations for any questions I had. It was a no pressure environment. As a customer, you can't ask for anything more than a great price and a business that works hard to make you comfortable with your purchase while delivering results that exceed your expectations. Darcars Toyota of Baltimore did that for us. And I'm confident that they can do it for you (especially if you get Shawn as your salesman)! More