DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

Service was completed quickly and done right. Always a positive experience when I bring my vehicle in for service. Always a positive experience when I bring my vehicle in for service. More

They have NO customer service, Brad claim my brand new part was faulty and won't warrant the labor because he says it's the part that I bought from NAPA, but I don't believe him for one second it's the pa part was faulty and won't warrant the labor because he says it's the part that I bought from NAPA, but I don't believe him for one second it's the part, I believe it's the way he installed the part with his labor fee. I believe he's upset that I didn't buy your part and purchased the part elsewhere and he trying to bleed the lil customers that come in there dry, but they won't see me again and I have another vehicle that I generally get serviced there and I'm not returning. I believe he just want me to repay them for their labor on the part he just put in for their shop because he know's the part is warranted, opposed to having the integrity and dignity for the customer that I've already paid you for the labor. I called him twice yesterday and the lady said she gave him the messages, no return call from Brad. I had to ride up there in the rain this morning for Brad to hesitantly come out and talk to me then to tell me it's my part. Instead of calling me with that info he preferred me to ride in the rain to hear him not take ownership of his service. I don't believe nor trust that dealership. I don't believe for one second it's the part, but the fact Brad trying to get more money for the shop from the customer!!! Horrible service along with the energy I received from other workers! #JUSTHORRIBLE More

Miss Angie was very helpful and was very knowledgeable about what a vehicle needs at that mileage. She was a pleasure to work with and I hope I get her my next appointment. about what a vehicle needs at that mileage. She was a pleasure to work with and I hope I get her my next appointment. More

This was my best experience yet at Darcars. I was greeted immediately and my car was completed faster than expected! I was greeted immediately and my car was completed faster than expected! More

Everyone was very friendly from the time i drove in until they came and got me to let me know that my vehicle was ready. they came and got me to let me know that my vehicle was ready. More

Great customer service. They took really good care of me. I will be back for my service. They took really good care of me. I will be back for my service. More

Got me right in and performed the work to my satisfaction. Waiting room was comfortable. No issues to deal with. satisfaction. Waiting room was comfortable. No issues to deal with. More

The service was exceptional and I was happy to one there. The representative was great. I will definitely come to get my car taking care of there. The representative was great. I will definitely come to get my car taking care of More

The service completed on my vehicle was good and I use DARCARS Orange Park regularly for service and maintenance and the service representatives are courteous and easy to work with. The only issue is tha DARCARS Orange Park regularly for service and maintenance and the service representatives are courteous and easy to work with. The only issue is that they need to communicate better with the customer if there is a delay in repairing the vehicle. Most customers will understand a delay waiting for parts but the service rep needs to let them know and not leave the customer wondering without any information. I dropped my vehicle off on a Monday, I called on Wednesday for an update, I called back on Thursday and left a message for an update, and then heard nothing until the following Monday to let me know it was ready for pickup. DARCARS needs to teach the Service Reps that communication is the key in customer service and in keeping customers happy and lack of communication makes customers feel ignored and angry. More

Great service on the high priority issues and finally were able to properly troubleshoot the driver's seat heater Still unable to properly troubleshoot the front control arm creaking noise were able to properly troubleshoot the driver's seat heater Still unable to properly troubleshoot the front control arm creaking noise More