DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

Recalls and radio My issue is the amount of time I sat waiting for 2 minor recalls and a radio that went bad in two years (that's another issue). I made an appointment My issue is the amount of time I sat waiting for 2 minor recalls and a radio that went bad in two years (that's another issue). I made an appointment for 730 am. I was there early only to so in line for over 30 minutes to get checked in and the another 2 plus hours waiting, this in addition to making multiple calls over a period of a couple weeks to just talk to someone and make an appointment. Not happy but I have an appointment next Thursday to get new radio installed so we will see how long that takes More

Very poor place to do business! Took my truck in because I was having issue with my radio. After scheduling an appoint over the phone. I showed up for my appointment to find out that Took my truck in because I was having issue with my radio. After scheduling an appoint over the phone. I showed up for my appointment to find out that the appointment was never made. I also found out that there was a few recalls on my vehicle. So after three and half weeks at the dealership I come to pick my truck up and they could not find my truck. After the guy came back for a description of my truck he located my truck. The battery was completely dead and they had to jump it. Now that battery was not even 6 month old. So after they brought me my truck the guy who brought it said the mechanic said it was a bad battery. So I asked the rep why my battery was dead because it is a fairly new battery and I told him what his mechanic said and he told me that the mechanic was his best mechanic. So I gave the dealership the benefit of the doubt and left the dealership and went straight to advanced auto where I purchased the battery from and they hooked up the battery meter and said nothing was wrong with the battery and that the dealerships in general do this all the time "Run you battery dead". So then I go into my back seat for something and look up and there best mechanic did not even bother to reattach the seat belt and put the trim back in place. I purchased my truck from this dealership 4 years ago and will no longer give this dealership my business. Very poor service for a dealership. And my radio still does not work. service rep said new one will be at the dealership in 5 day and now it is going on three and half weeks and have not heard from them. More

A good service center I like the good service I get there. A good dealership. I would recommend it to everybody. I like the sales people at the dealership. I like the good service I get there. A good dealership. I would recommend it to everybody. I like the sales people at the dealership. More

Very good I alway get good service in this location. People are very diligent to resolve and answer questions. My car gets always service here. Recalls have a I alway get good service in this location. People are very diligent to resolve and answer questions. My car gets always service here. Recalls have always been done here too. More

6 days and my car had not even been looked at yet! Worst service ever! I took my vehicle in for 2 recalls and 3 other repairs. I called day after day trying to get information about when it would be Worst service ever! I took my vehicle in for 2 recalls and 3 other repairs. I called day after day trying to get information about when it would be finished. Finally, on day 6, I was advised my vehicle had not been looked at yet, but was next to go in the bay whenever my assigned tech decided to show up for work (he had not shown up for work in 2 days). So I retrieved my car and took it to Jacksonville Chrysler Jeep Dodge where it was completely repaired in 2 days. Should have started there!! Worst part, after 6 days of run-around and no answers, and not to mention the money I spent renting a car for 6 days, no one even apologized for my inconvenience at DARCARS when I retrieved my vehicle. Worst possible service department ever. I will never return. More

Reliable service for 4 years since my purchase I bought my 2014 Ram here. I have had expeditious service at OPCJDR since. Whether routine maintenance or a few recalls, I have been pleased with serv I bought my 2014 Ram here. I have had expeditious service at OPCJDR since. Whether routine maintenance or a few recalls, I have been pleased with service . Lisa has taken good care of my service. More

Excellent service after the sale Mike Luvene made my Jeep purchase happen when others couldn’t. Great price, great service. The service department was was excellent when I needed se Mike Luvene made my Jeep purchase happen when others couldn’t. Great price, great service. The service department was was excellent when I needed service. More

Customer survey I rate my salesman Gene a 10. Because of his patience , professionalism and skills. The service department was great also when I had my oil changed. I rate my salesman Gene a 10. Because of his patience , professionalism and skills. The service department was great also when I had my oil changed. More

Oil Change I just wanted an oil change. The "Express Lane" isn't so express. I had to wait in line (first come, first serve). Couldn't make an appointment. Our s I just wanted an oil change. The "Express Lane" isn't so express. I had to wait in line (first come, first serve). Couldn't make an appointment. Our service advisor was David. We enjoyed working with him. I like the complimentary inspection with the oil change. More

Just in for We came in for a routine service and to have recalls addressed. It lasted longer than anyone expected, but Donnell made sure we had a rental for the n We came in for a routine service and to have recalls addressed. It lasted longer than anyone expected, but Donnell made sure we had a rental for the night. More