DARCARS Orange Park Chrysler Dodge Jeep Ram - Service Center

good luck getting an appointment I drove to the dealership today to get an appointment, to be told we're slammed, we can't help you for 3-4 weeks. I drove to the dealership today to get an appointment, to be told we're slammed, we can't help you for 3-4 weeks. More

Liar, liar, pants on fire Dropped truck off 3 weeks ago for repair. Was told they were behind, kept putting me off. Tried to charge me $2,400 for an EGR cooler that I purchased Dropped truck off 3 weeks ago for repair. Was told they were behind, kept putting me off. Tried to charge me $2,400 for an EGR cooler that I purchased from another Dodge dealer for $1,400. Over charged me for the labor that my insurance company made them correct. Then they wanted $700 for a fan clutch that I found at another dealer for $320. These are OEM MOPAR parts, not knock offs. Then again lied too, was told truck could not be driven with a locked up fan clutch. BS. Thanks Kevin @ Orange Park JCD. More

service department is the worst!!! My girlfriend took her car to the dealership for repairs. The car ran worse after the alleged repairs. This is the second and last time for this so-ca My girlfriend took her car to the dealership for repairs. The car ran worse after the alleged repairs. This is the second and last time for this so-called service department. I begged my girlfriend to buy a honda or any foreign car. we will be looking for a honda. Never step foot in this place again!!!!! More

Only thing worse than the shoddy work are the rude personel. On Sept. 1 this year, I took my Ram 2500 in for a recall repair and oil change 7:30 appointment. Service writer was not interested in taking my oil c On Sept. 1 this year, I took my Ram 2500 in for a recall repair and oil change 7:30 appointment. Service writer was not interested in taking my oil change coupon but did regale me of his Louisiana rearing (who cares, right?) and of course the cashier refused to take the coupon as well. On the way home, I noticed that they had used regular oil instead of the synthetic I always use and was clearly marked on the window sticker from the last oil change. I called the dealership and spoke to Crystal(?) who promised me a free oil change because of their refusal to take my coupon and the wrong oil type. After submitting a less than stellar review survey, a week later I had a phone message from 'Priscilla' who stated quite tersely that she wanted to make amends for the bad review but any compensatory offerings were off the table if I didn't call her back THAT DAY! I called Priscilla back and was told, yes, we'll do the free oil change for you IF you give us a '10' score on a follow-up survey. Talk about some stones! They're going to hold a measly free oil change for ransom in lieu of a good survey? ...and they put the wrong oil in to begin with? Yes, the oil they put in will not hurt the truck but it wasn't what I wanted and I should get what I pay for 'cause I'm the customer. ...And so should YOU! There's plenty of good dealerships out there to take care of customers like you and me who don't have to take crap from this "business" and it's overbearing employees. More

Recalls Service department needs to get their act together. Called ordered a air bag for recall they took my VIN my name and number said they would call when Service department needs to get their act together. Called ordered a air bag for recall they took my VIN my name and number said they would call when it came in to set an appointment. Over a month when by never heard from them. Called to check on status. They didn't even have my name in the system nor my VIN number. Said they would have someone call me back. This time someone called me back and left message starting that the part was in come in on Saturday as soon as they open because it was first come first served. That is total BS!! Will never give them my business and that's bad considering I use to sale cars for dodge and my service department would have made that right and not tell someone first come first served. I recommend NEVER! going to Orange PArk dodge for any service related or recall related issues. Shame on you!!!! More

Best customer service My wife's car ( 2013 Charger SRT8 came in for valve train noice, first the dealership installed a belt tensioner, went to pick up car, drove out if th My wife's car ( 2013 Charger SRT8 came in for valve train noice, first the dealership installed a belt tensioner, went to pick up car, drove out if the dealership, the noice came back, pulled back in. The engine specialist said it was internal, the dealership ended up rebuilding the engine, in which the dealership originally said we would get a crate motor. 2 months later, picked up car with a bad idke issue, the service manager, who was not professional at all, said, drive it we ran some carbon cleaner thru it, on a rebuilt motor? Ok, Izzy stayed up to date with me thru the whole process as he said he would, drove the car back 2 months later for the idle issue, they installed a harmonic balancer, still no fix, they installed a new torque converter, still no go. They went back into the motor, came back and said it needed to be replaced and installed a new crate motor, I know this sounds horrible, but my point is Izzy kept in close contact with me thru the process, now with the new motor, this car drives better than it ever did, I am extremely happy with my service writer, came in today for my first oil change with the new crate motor, found our Izzy is no longer here, I am disappointed to hear this. I will say Darcars took care of the situation and made the warranty process easy for us, even though there were several steps, even providing my wife with a rental car, I will come back here for all our service needs. I must add, that their oil changes are cheaper than Juffy Lube, who does all my 5 car oil changes, I got 2 oil changes for the price of one at Jiffy Lube, thanks Dodge, for being a people's company!! Izzy, I hope your future is bright Izzy, I know you will do well in life, thanks for the best customer service we have ever encountered! More

Service was great I was there yesterday to have my trucked looked for some clicking noise under the your service advisor Kevin was very helpful very willing to help eve I was there yesterday to have my trucked looked for some clicking noise under the your service advisor Kevin was very helpful very willing to help even offered me a loaner or a ride will be returning. More

Battery light charging system malfunction My wife and I were visiting Jacksonville and our light came on for the charging system it was 5 p.m. we call the Dodge Chrysler Orange Park, IZZY answ My wife and I were visiting Jacksonville and our light came on for the charging system it was 5 p.m. we call the Dodge Chrysler Orange Park, IZZY answered the phone, and arrange for us to bring our automobile right in. he diagnosed the issue and had Parts on order that day,! He arranged for a loaner car, and we were on our way. The car was ready to pick up the next day hundred percent fixed! Great staff More

Poor example I called the dealership to schedule for a recall. This would have been my first visit here. Izzy, in service scheduled me for Monday at 8am. Well the I called the dealership to schedule for a recall. This would have been my first visit here. Izzy, in service scheduled me for Monday at 8am. Well the problem with this is, I arrived and they were closed due to Labor day. Driving acroos the bridge and it being my only day off this is horrible customer service. More