DARCARS Orange Park Chrysler Dodge Jeep Ram

Customer service made a bad experience into a great one I went to the dealership to get an oil change, alignment and since I was there and able to leave the car for as long as needed I also asked to have th I went to the dealership to get an oil change, alignment and since I was there and able to leave the car for as long as needed I also asked to have the recalls complete and instantly I had some issues at the dealership I was told all recall work needs to be by appointment only, but last time I was told just to drop it off when I get the oil change. So that’s what I was doing. But was made aware very fast that this is not how things work here. The manager told me he was a realest and there’s no way he could get my recalls complete even before he knew what they where. All I was getting was no. Then another gentleman that was on the computer cut in and asked for the vin am said he was able to get me in by Thursday. So I went over to talk with him. I then thought everything was good to go and then I went out to my car and when I went back inside I was told they would not e able to get me in till next week Nov 1st. So I said don’t worry about it I will just go somewhere else. I did Let them complete the oil change and left with a bad taste in my mouth grit the 2nd time. Then I received a call to see how my experience was and the lady on the phone took the time to listen to my issues and was able to explain what was going on at the dealership and why there service has slipped. I am a very forgiving person and understand when company’s are short staffed and have broken equipment things happen, I get it and it was nice for someone from the dealership to step up and take responsibility for my bad experience and explain why it happen. I just wish I was informed on what was going on when I was there to get the services complete. not just told that that’s not how they do things and how I can not use the express oil lane as my way to jump in front of others getting service. This was not my plan just doing what I was told by the dealership service employees. The call made all the difference in my rating and I will give them another chance because of the service I received on the follow up phone call. Thank you Paul Rodriguez More

Customer relation after appointment Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was highly upset. She on the other hand has been wonderful. If you have a bad experience at the dealership. She is the one to talk to. More

Great service Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything. Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything. More

Excellance dealership easy to buy and get answers Said when to expect work done and it was done in that length of time. Was very happy. Will definitly be back. Have told others too. Said when to expect work done and it was done in that length of time. Was very happy. Will definitly be back. Have told others too. More

Fair,honest and upfront I had a warranty issue that could have been taken care of at any dealorship. After calling around and explaining what was going on with my car, this d I had a warranty issue that could have been taken care of at any dealorship. After calling around and explaining what was going on with my car, this dealership took extra steps to inform me of other cancellations which helped me get in almost a week earlier than expected and almost two weeks before the other jax dealorships could get my vehicle in. Service Advisor Shenika Walker's customer service was excellent and she was very knowledgeable and showed compassion through that trying time. Noone likes when their vehicle is having issues but Shenika helped make the situation a lot better by the way she responded to my needs. Big Thanks to the entire crew. More

Loved it Great service. efficient and I got turned down so much I didnt expect to get a car but I got a brand new 2018 journey I loveeeee it! Terry definitely Great service. efficient and I got turned down so much I didnt expect to get a car but I got a brand new 2018 journey I loveeeee it! Terry definitely worked with me and listened to what I wanted and delivered! Hate it doesn't have bluetooh but I got it installed and my monthly payments are a lil steep but I'll refinance eventually. For now I am a happy camper!! More

The service we quick everybody was nice and I felt welcomed Thanks to Mike he made the process go by fast and easy and I jumped in my new car. Their services were very professional and everyone made me feel spe Thanks to Mike he made the process go by fast and easy and I jumped in my new car. Their services were very professional and everyone made me feel special with all the smiles on their faces. More

Gene Myers provided a 5-star experience. I'm from NJ and he was able to work a deal out to my satisfaction and have all the paperwork sent to me with no issues. He went above and beyond and e I'm from NJ and he was able to work a deal out to my satisfaction and have all the paperwork sent to me with no issues. He went above and beyond and even set up and kept on top of the shipping process to get my Challenger to me. Everything was smooth, he was easily accessible by phone & text, and always kept me in the loop of where we were in the process. Give Gene Myers at Orange Park Chrysler Jeep Dodge Ram a shot! He will do his best to make your purchase easy! More