DARCARS Orange Park Chrysler Dodge Jeep Ram

I live in Orlando and this dealership is located in Jacksonville - about 2 hours away. I was in the market for a second car and had initially contacted them regarding purchasing a Chrysler Crossfire c Jacksonville - about 2 hours away. I was in the market for a second car and had initially contacted them regarding purchasing a Chrysler Crossfire convertible. For a number of reasons, I wasn't able to get up to see the car and it was eventually sold. I had been dealing with Mr. Couch the entire time and he would call me almost daily asking if I had made a decision. After the Crossfire was sold, he called and said they had an Audi TT convertible and said financing could be done. Again, he called me incessantly wanting to sell me the car. However, getting to Jacksonville (without trading a car in) was difficult. After about two weeks of back and forth, Mr. Couch called and offered to drive the car down to Orlando. When he came, it was raining and I had to look at the car on my lunch. So, I couldn't really critique the car very well, only drive it. It drove well and so, I agreed to the purchase. The next day, I had the chance to look at it really closely and the top was in horrible shape. It was separating really bad from the rear glass and would clearly leak. When I called Mr. Couch, he was "shocked." He said it never leaked while on their lot (which I find hard to believe considering the separation was severe and, after taking his suggestion of "fixing" the separation with an epoxy, it still leaked like a sieve). The top cannot be repaired, only replaced at a cost from $1300 from an auto upholsterer to $4000 from Audi. After the deal was done and I contacted Mr. Couch about the top, it was extremely difficult to get return calls from him - a stark difference compared to the almost daily calls and texts from him when he was trying to sell me the car. He ultimately told me that they would do nothing about the top which easily soured my experience of buying a new car which should ordinarily be something that should be something to look forward to and fun to drive. All told, I would never purchase a car from this dealership again and have made it clear to my friends and contacts in Orlando. Even after signing the paperwork, I couldn't keep my copies and Mr. Couch told me they would be mailed to me. It's been nearly 3 weeks and I have yet to get them in the mail. POOR customer service post-sale. All I can say is "buyer beware." More

We are more than pleased with the service and deal that Martin Couch provided for us in looking for a New/Used car. We came in and told him what we wanted and how much our price range was and we figured wi Martin Couch provided for us in looking for a New/Used car. We came in and told him what we wanted and how much our price range was and we figured with those price ranges we would be leaving with a used car. We needed more of a family car considering we were in a Mustang GT which was not the best on gas or for kids with the small space they have to offer. Martin Made sure we left happy that day. He got our payments where we wanted them for a NEW 2012 Dodge Charger. We were very satisfied with how friendly he was and how knowledgeable about the car and the financing options and etc. He's not your typical car dealer, He goes beyond for the customer and we would recommend him to anyone. He will get you the best deal for your money & may even save you some like he did us. More

I was in the market for a used vehicle for my daughter. I had an great experience with Martin and with the dealership. He answered all of my questions, made me completely at ease with my purchase, and I w I had an great experience with Martin and with the dealership. He answered all of my questions, made me completely at ease with my purchase, and I was under no pressure at any time. In fact, no one at the dealership was imposing. I was completely comfortable throughout the sales experience. If you are tired of the typical salesman, go see Martin. I ended up with a great car and a happy 16 year old - best of both worlds. I drive a Dodge Ram now, and when it finally is time to get a new vehicle, this dealership will be the one getting my business. On another note - parts/service. I found a needed part that two other Dodge Dealerships could not get for me, and found it $50 cheaper than on the web. I'm getting my parts here from now on as well. Thank you for the great experience. More

Exception exceptional exceptional customer service! Having visited two previous dealerships in the same area with a dismal inventory and even worse customer service, i was a bit apprehensive when it ca Having visited two previous dealerships in the same area with a dismal inventory and even worse customer service, i was a bit apprehensive when it came to checking this place out. But, much to my pleasant surprise, this place was something entirely different. from the moment i placed a phone call inquiring about a certain vehicle, to the the moment i drove it off of the lot, everything surrounding my experience was nothing short of perfect. Mr. Martin was very easy going, very friendly, and most important of all, listened to my needs as a customer and did his best to fulfill my wishes. you really get the sense that he cares deeply for the customer which made the experience all the better. i highly highly highly recommend this dealership if you are looking for a used or new car. best experience ever buying a car! More

We had a very good experience with Orange Park Chrysler Jeep Dodge. Mike Luvene was very knowledgeable with his work; very friendly but not pushy. The experienced was more enjoyable when we got a better in Jeep Dodge. Mike Luvene was very knowledgeable with his work; very friendly but not pushy. The experienced was more enjoyable when we got a better insterest rate from our pre-approved loan. We will definitely the dealership to our friends and family. Thanks Mike for a job well done! More

My experience with Orange park Chrysler was a very positive experience. the whole staff even those I didn't have direct dealings with were very friendly. My sales rep. Martin Couch was very knowlegabl positive experience. the whole staff even those I didn't have direct dealings with were very friendly. My sales rep. Martin Couch was very knowlegable about the product he was selling. He answered every question I asked. I would recommend this dealer to all my friends and family. More

After shopping for many months for the car I was in love with (Dodge Challenger) I finally clicked with a wonderful sales person. The experience was wonderful, my husband and I found our car online called u with (Dodge Challenger) I finally clicked with a wonderful sales person. The experience was wonderful, my husband and I found our car online called up the dealer and he gave us a great price. We arrived with our preapproved check and the transaction was painless! My daughter and I watched Disney Channel while my husband signed the papers! Martin reviewed all of the options on the car, put 2 colors side by side and let me pick my favorite! He was very friendly and easy to get along with! No pressure what so ever! I'm sure my next new car will come from Orange Park Dodge! thanks Gina Lampp! More

Wife and i had been looking for a car for a few months we also had a trade involved i was in telephone contact with dennovan after initially showing interest online i told him from the beggining our financia also had a trade involved i was in telephone contact with dennovan after initially showing interest online i told him from the beggining our financial situtions and what we were going to spend and he made it happen not only did he get us into what we wanted but a 2012 with 8 miles on it for the price we wanted to spend a used car we got a brand new fully equipped with all the warrantys the team opcjd went above and beyond my expectations to see that my wife and i were satisifed i would reccomend this dealership to anyone as well as dennovam as a sales person More

Initiated email negotiation with dealer,[person name of Blake .....]. I had a trade involved. I found this method much easier than driving 50 miles to dealer and was very happy with the final out the door Blake .....]. I had a trade involved. I found this method much easier than driving 50 miles to dealer and was very happy with the final out the door price by Blake. Car had everything I wanted on it and was on sale. With the ease of checking msrp price on site, checking other deals, I was happy to go there for final inspection. Sales rep won us over with his knowledge and instruction on how everything worked. Very smart and charismatic guy. It was after this exchange that my wife and I both agreed to put down an intitial payment to hold for complete financing. More

My wife and I had a great experience at Orange Park Chrysler Jeep Dodge. We went there with a pre-approval and a very good idea of what we wanted and they never pressured us to do anything different. Chrysler Jeep Dodge. We went there with a pre-approval and a very good idea of what we wanted and they never pressured us to do anything different. When I first walked into the dealership I was met by Martin and he took me right to the car my wife and I had found on the internet. Unfortunately that car had been modified a bit (leather tan seats had replaced the black ones that were advertised) but Martin quickly found another one that matched the color we wanted. It was a little higher price but it ended being OK because they honored the affiliate program...which lowered the price enough to get it close to what we had hoped to spend to begin with...and we got a few more bells and whistles. In addition, the finance dept. actually found us a loan that was 1/2% lower than my pre-approval. They made sure we left with a full tank of gas and at the last minute, Martin went and found an accessory for us that we didn't even know existed...a push button for the automatic ignition that he wasn't obligated to get...but it put an exclamation point on the level of service and care we received. I would highly recommend Martin and OP Chrysler Jeep Dodge. More