DARCARS Orange Park Chrysler Dodge Jeep Ram

I went in to have my oil change done on my car. I have always used Chrysler Dealers throughout the area for all of my service. This was the first and last time I will ever consider this company. I had pic always used Chrysler Dealers throughout the area for all of my service. This was the first and last time I will ever consider this company. I had picked up the wrong coupon that gets sent out from Chrysler on a regular basis. The service writer said he had one he would let me use. This is the usual service that I do experience at any of the dealers thus far. However, after my car was completed the price instead of being the 17.95 plus taxes, had additional costs including misc. charges for shop supplies. I have never paid these additional charges for an oil change at Jax CJD, or any of the other Chrysler dealers. When I called the Service Manager he had an I don't care attitude. Even Chrysler Corporate called and he had the same attitude with them. The rep at Chrysler was quite surprised when we got off the call with the Service Manager at Orange Park, CJD. My advise is that if good caring customer service is not important to you, as well as ethical pricing then use them. If not then go anywhere else and you should not experience as poor service as you will from Orange Park CJD. More

On Monday, 7/1/13, my son (an adult) and I went to this dealer and test drove a vehicle that we decided to purchase for my son. My son returned on 7/4/13 with my husband to sign papers to secure a purchase dealer and test drove a vehicle that we decided to purchase for my son. My son returned on 7/4/13 with my husband to sign papers to secure a purchase of this vehicle. Papers for credit inquiry were filled out and signed and a sold sign was placed on the vehicle with verbal confirmation that finalization of the sale transaction would be completed the following day, 7/5/13. My son was supposed to receive a call from the sales person after 12:00 p.m. on 7/5/13 indicating the exact time I was to go to the dealer to complete this transaction. He received a phone call from the sales person at 12:20 p.m. at which time he was informed the the car had been sold out from under him to another person that morning even after a verbal contract had been made with him and a sold sign had been placed on the vehicle. Be careful, do not shop here. Their customer service and sales ethics are extremely poor. More

BOUGHT 25K TRUCK WAS ADVISED TRUCH HAD BEEN CHECKED, I DIDNT MAKE IT 50 MILES BLEW HEAD GASKET, THE SAID CANT HELP ARE NOT WILLING TO HELP AT ALL,i have came over 700 hundred miles to get it DIDNT MAKE IT 50 MILES BLEW HEAD GASKET, THE SAID CANT HELP ARE NOT WILLING TO HELP AT ALL,i have came over 700 hundred miles to get it More

Computer was bad needed dealership. Chuck in Service and Tim in Parts told me exactly what to expect and how long it would take after re-confirmed the computer was bad. Computer ordered did not arrive as ex Tim in Parts told me exactly what to expect and how long it would take after re-confirmed the computer was bad. Computer ordered did not arrive as expected, Repair delayed one day. Chuck said it would be ready by 10am the next morning and it was. Excellent Service and it was $50. less than quoted, Outstanding!!!! More

This is my second time going into this dealership. I can't remember the gentleman's name the first time I went but he was really nice. They are always friendly and answer my questions no matter how stup can't remember the gentleman's name the first time I went but he was really nice. They are always friendly and answer my questions no matter how stupid they may be. I always get nervous when I go to the mechanics but they are always friendly and make you feel welcomed there. The lady at the quick express is really nice as well. I would recommend anyone going there if their is anything wrong with their vehicle. More

I had been in the market for a certain vehicle and I came across one that they had on the lot. I live in Georgia and the dealership is in Jacksonville. I saw pictures online and noticed one dent so when mike across one that they had on the lot. I live in Georgia and the dealership is in Jacksonville. I saw pictures online and noticed one dent so when mike called I asked if I could get more pictures and mike was very nice as to take pictures and send them to me. I was grateful that he did that. I showed my wife the pictures and she wasn't pleased to spend more money to repair the imperfections so I declined the initial offer. A few days later he asked if there were any way we could work with him to make a deal. On a Saturday we agreed on a second offer and so I gave him a card as to hold the vehicle so I can make proper arrangements to fly down. Monday I booked a flight to fly down that Friday with my work schedule and wife's schedule. I emailed my flight information so that he could pick me up from the airport. A few hours later Blake replies to my email saying they sold the vehicle yesterday. I was irate at this so I had to cancel my airfare and asked for an explanation as to why I gave my card number as a hold. Blake says the other customer had it on hold prior to me. If that was the case why did Mike take my information and after gathering my information wouldn't he have known another client was looking at the vehicle and let me know? I've emailed Mike but he refuses to reply back. More

We are more than pleased with the service and deal that Martin Couch provided for us in looking for a New/Used car. We came in and told him what we wanted and how much our price range was and we figured wi Martin Couch provided for us in looking for a New/Used car. We came in and told him what we wanted and how much our price range was and we figured with those price ranges we would be leaving with a used car. We needed more of a family car considering we were in a Mustang GT which was not the best on gas or for kids with the small space they have to offer. Martin Made sure we left happy that day. He got our payments where we wanted them for a NEW 2012 Dodge Charger. We were very satisfied with how friendly he was and how knowledgeable about the car and the financing options and etc. He's not your typical car dealer, He goes beyond for the customer and we would recommend him to anyone. He will get you the best deal for your money & may even save you some like he did us. More

I live in Orlando and this dealership is located in Jacksonville - about 2 hours away. I was in the market for a second car and had initially contacted them regarding purchasing a Chrysler Crossfire c Jacksonville - about 2 hours away. I was in the market for a second car and had initially contacted them regarding purchasing a Chrysler Crossfire convertible. For a number of reasons, I wasn't able to get up to see the car and it was eventually sold. I had been dealing with Mr. Couch the entire time and he would call me almost daily asking if I had made a decision. After the Crossfire was sold, he called and said they had an Audi TT convertible and said financing could be done. Again, he called me incessantly wanting to sell me the car. However, getting to Jacksonville (without trading a car in) was difficult. After about two weeks of back and forth, Mr. Couch called and offered to drive the car down to Orlando. When he came, it was raining and I had to look at the car on my lunch. So, I couldn't really critique the car very well, only drive it. It drove well and so, I agreed to the purchase. The next day, I had the chance to look at it really closely and the top was in horrible shape. It was separating really bad from the rear glass and would clearly leak. When I called Mr. Couch, he was "shocked." He said it never leaked while on their lot (which I find hard to believe considering the separation was severe and, after taking his suggestion of "fixing" the separation with an epoxy, it still leaked like a sieve). The top cannot be repaired, only replaced at a cost from $1300 from an auto upholsterer to $4000 from Audi. After the deal was done and I contacted Mr. Couch about the top, it was extremely difficult to get return calls from him - a stark difference compared to the almost daily calls and texts from him when he was trying to sell me the car. He ultimately told me that they would do nothing about the top which easily soured my experience of buying a new car which should ordinarily be something that should be something to look forward to and fun to drive. All told, I would never purchase a car from this dealership again and have made it clear to my friends and contacts in Orlando. Even after signing the paperwork, I couldn't keep my copies and Mr. Couch told me they would be mailed to me. It's been nearly 3 weeks and I have yet to get them in the mail. POOR customer service post-sale. All I can say is "buyer beware." More

I was in the market for a used vehicle for my daughter. I had an great experience with Martin and with the dealership. He answered all of my questions, made me completely at ease with my purchase, and I w I had an great experience with Martin and with the dealership. He answered all of my questions, made me completely at ease with my purchase, and I was under no pressure at any time. In fact, no one at the dealership was imposing. I was completely comfortable throughout the sales experience. If you are tired of the typical salesman, go see Martin. I ended up with a great car and a happy 16 year old - best of both worlds. I drive a Dodge Ram now, and when it finally is time to get a new vehicle, this dealership will be the one getting my business. On another note - parts/service. I found a needed part that two other Dodge Dealerships could not get for me, and found it $50 cheaper than on the web. I'm getting my parts here from now on as well. Thank you for the great experience. More

Exception exceptional exceptional customer service! Having visited two previous dealerships in the same area with a dismal inventory and even worse customer service, i was a bit apprehensive when it ca Having visited two previous dealerships in the same area with a dismal inventory and even worse customer service, i was a bit apprehensive when it came to checking this place out. But, much to my pleasant surprise, this place was something entirely different. from the moment i placed a phone call inquiring about a certain vehicle, to the the moment i drove it off of the lot, everything surrounding my experience was nothing short of perfect. Mr. Martin was very easy going, very friendly, and most important of all, listened to my needs as a customer and did his best to fulfill my wishes. you really get the sense that he cares deeply for the customer which made the experience all the better. i highly highly highly recommend this dealership if you are looking for a used or new car. best experience ever buying a car! More