DARCARS Nissan College Park

Levi was very professional and the work was completed as requested. I was also assisted by Zak. I am pleased with the outcome and shall return. requested. I was also assisted by Zak. I am pleased with the outcome and shall return. More

Ali is a gem. His Customer Service skills are excellent. He is thorough, polite and always very helpful. He is an asset to the dealership. He is thorough, polite and always very helpful. He is an asset to the dealership. More

This was my first trip to this dealership, unfortunately my AC went out in my car and my usual dealership didn't have any appointments available right away. I took a chance going to DARCARS and was pleasan my AC went out in my car and my usual dealership didn't have any appointments available right away. I took a chance going to DARCARS and was pleasantly surprised. It was easy to make an appointment and as soon I got there I was attended to immediately. Ali took his time explaining the process to me and went into vivid detail about what was wrong with my car and what needed to be done. He also provided me with water and snacks and made sure I was comfortable while I waited for it to be finished. When the price was fully quoted, he worked with me to make sure it was something my wallet could handle, which I appreciated immensely. Unfortunately, parts had to be ordered so my car couldn't be fixed that same day. I brought it back the following week and Ali set me up with a rental and everything went smoothly. Even when my car was finished and I was unable to pick it up the same day because I had sprained my ankle and couldn't drive, he was understanding and compassionate. Some places might have insisted I picked up that day since I had a rental. My car is fixed now and I couldn't be happier with the service I was provided. Thanks Ali! Leisel More

I have been a DARCARS costumer for a long time; this is my second car that I purchased from DARCARS. And every time I came in to the dealership Ali has been beyond helpful. And he goes out of his way to ma my second car that I purchased from DARCARS. And every time I came in to the dealership Ali has been beyond helpful. And he goes out of his way to make sure my car has been serviced well. Ali took time to explain each service being done to my car in a way I could understand. Overall Ali is always doing his job professionally. More

Ali Basma was very helpful and friendly I always go to him when I need help great customer customer and friendly all the time Elizabeth Saavedra him when I need help great customer customer and friendly all the time Elizabeth Saavedra More

I have been a customer of Darcars (VW) for the last 5 years. It has been a great pleasure working with Ali Basma! Ali is always very friendly, insightful and very accommodating. Ali definitely knows h years. It has been a great pleasure working with Ali Basma! Ali is always very friendly, insightful and very accommodating. Ali definitely knows how to deliver top notch customer service that is hard to come by these days! I highly recommend Darcars VW....ask for Ali! Thanks Lakenya More

Ali Basma is the greatest. He made sure that my car was serviced fast and with exceptional care. Also, he took time to explain each service being done to my car in a way I could understand. I am definite serviced fast and with exceptional care. Also, he took time to explain each service being done to my car in a way I could understand. I am definitely taking my car back to him in the future!!! More

I currently have a additonnal warranty and the oil change tire rotation package. Ali patiently explained to me the benefits and recommendations on how to keep my my Maxima in the best shape possibly. Durin tire rotation package. Ali patiently explained to me the benefits and recommendations on how to keep my my Maxima in the best shape possibly. During this time he excused himself politely to answer other co-worker inquiries. This was extremly impressive. I think Customer Service is huge part of any organization or firm. I would recommend him and the dealership to anyone. Thanks so much!! More

I've been a faithful customer for many years and have always had a very pleasant experience. Mr. Basma is always professional, courteous and overall a great person to see as well as come to for my busine always had a very pleasant experience. Mr. Basma is always professional, courteous and overall a great person to see as well as come to for my business. makes it hard to change cars when my lease is up because I love my experience here. This is my second vehicle from this dealership and I will probably get a third. I enjoy my experince EVERYTIME!! Wouldnt take it to anyone else. Thanks again for the job well one and keep up the good work!! Mrs. Naz Nahid More

The employees as a whole are always pleasant. Ali is always there to greet customers with a smile and he knows me by face and name. Ali gives me an estimate for the service my car needs before labor is always there to greet customers with a smile and he knows me by face and name. Ali gives me an estimate for the service my car needs before labor is performed. If it is a major issue, he arranges a rental car for me. If it is not major, I normally wait no longer than 2 hours for service. He explains the service that has been performed on my car and informs me about my next visit (for example an oil change or a check up). I am also sent coupons and emails for discounted services. Ali is a great customer service representative and I would recommend him to others. Kimberly Dedmon More