DARCARS Nissan College Park

This Dealership provides great customer service with the help of Ali Basma. Ali shows true concern and values his customers. Assuring quality service without the hassles and confusion is best delt by Ali. E help of Ali Basma. Ali shows true concern and values his customers. Assuring quality service without the hassles and confusion is best delt by Ali. Everytime i come into Darcars i head straight for Ali because he does his job well, and he has a great personality. I keep his card handy in case of future issues with my car,and it feels great to have that connection with a service representative. Thanks Ali! Megan Lee More

My car is less than a year old, and these lights came on that indicated I had tire problems or other operational issues. It was pretty scary. I called Ali from work because this was the closest Nissan servi that indicated I had tire problems or other operational issues. It was pretty scary. I called Ali from work because this was the closest Nissan service place. He immediately told me to come in after work. I wound up leaving the car for a complete check and getting an Enterprise rental. It turned out that nothing was wrong, and it all had to do with someone else not setting those emergency lights correctly. Ali kept in touch every step of the way to tell me they were making sure it was ok. And then he washed it. I believe he HAND washed it. I had some strange goopy stuff stuck to parts of the car, and he removed it. After all this, I returned the next day and there was no charge. Not for the rental, or their time. I was just floored. The service here is exceptional. I've never seen ANYTHING like it. I'll be back for sure. - Lena Etzkin More

This dealership is one of the best in the DC metro area! My experiences with the service department have been stellar. From my very first visit in 2010 to my most recent service in September 2011-- I give My experiences with the service department have been stellar. From my very first visit in 2010 to my most recent service in September 2011-- I give a double thumbs up! The service representatives are professional, great listeners, and very attentive in resolving your concerns and/or problems. During each of my experiences I was well taken care of and recommend the service department without hesitation. From the start to the end of my visit customer service was at it's best! Whether you are a seasoned car snob, a mechanic's critic or a newbie to the car world- you will leave this dealership feeling confident and self-assured that you were in good hands. Keep up the great work and extra special thanks to Service Advisor, Ali Basma!!! More

I brought my car in for servicing. The inspection revealed that I needed new fron brake pads and rotor. He called me and said it wasn't in stock, that he had to order it. I gave him the okay to order revealed that I needed new fron brake pads and rotor. He called me and said it wasn't in stock, that he had to order it. I gave him the okay to order. So I went in to pick up my car expecting that I had to reschedule to get the brakes put in and worry about how I'm going to schedule it into my busy week. Ali told me it was done, then I asked " are you talking about the brakes?" He said "yes." I was shocked, he told me that although the didnt have the part, he placed a call to other dealers in the area to see if they had the part and they did. So he got it taken care of on the same visit as my service visit. And I believe that he went above and beyond to help me get it taken care of ASAP. In addition, upon leaving I requested that if it would be possible to vacuum and wash my car and he personally took care of it. Ali is a great service advisor :) Morinatu Adeniyi More

My Service Advisor Mr. Ali Basma, along with the service manager Mike and the service parts personal always provide excellent customer service. I teach customer service and know what one should expect and manager Mike and the service parts personal always provide excellent customer service. I teach customer service and know what one should expect and receive. My DARCARS Nissan/Volkswagen dealership's service department is on top of it and one of the best! More

I am pleased with the attention and customer satisfaction provided by Mr. Ali Basma. He is very knowledgeable, resourceful and pleasant with customers. Thank You provided by Mr. Ali Basma. He is very knowledgeable, resourceful and pleasant with customers. Thank You More

During my last oil change I was told I had to have my front brakes replaced in addition to my two front tires. I knew I'd have to replace my tires but I was really thrown with the brake job and was scare front brakes replaced in addition to my two front tires. I knew I'd have to replace my tires but I was really thrown with the brake job and was scared of the price. I normally work with Zack and he's terrific -- he makes sure I get the service I need, answers all my questions, he's extraordinarily kind, patient, and good at explaining everything. This time I went through Ali and he too is very special. He explained everything thoroughly, calmed my fears and made sure I got the best price. I'm so grateful to Ali for his consideration and kindness. He even procured a rental for me as they needed to keep my car the entire day, and paid for it! John Martinez did the auto work and he was amazing! He explained everything that I needed and took time away from his job to talk me through what I needed and he also calmed me down and said it'd be ok. John, Ali and Zack will continue to be the model for what I expect from an exceptional car dealer and I look forward to working with them in future. I can't say enough good things about these three employees - they're the best of the best and I hope Darcars Nissan acknowledges them for their awesome customer service!!! More

My name is Tamika Hooker I own a Volkswagen 2011 Jetta. I am giving this rating because Ali is great he always gets me in and out in a resonable amount of time!!! He is also a great person, always cheerful! am giving this rating because Ali is great he always gets me in and out in a resonable amount of time!!! He is also a great person, always cheerful! More

Ali Basma is an exceptional Assistant Service Manager! I have been going to him for two years straight and would always work with him only. He possesses great customer service skills, very knowledgable in c have been going to him for two years straight and would always work with him only. He possesses great customer service skills, very knowledgable in car maintanence, proactive(gets answers & the job done immediately), clear speaking skills and always displays a warm aura and bright smile! I am a dedicated Darcars customer because of the quality of cars as well as customer service!! More