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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.7
1,750 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,750 reviews

May 10, 2022

This is the first time we came to Darcars Lexus dealerships in Silver Spring for our new SUV. Mr Sam Kim and Mr Sheng had helped us friendly with their professional and knowledgeable about the NX35 More

by Marie B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheng , Sam Kim
May 10, 2022 -

DARCARS Lexus of Silver Spring responded

Marie, congratulations on your new Lexus NX 350h! Thank you for taking a moment to share your appreciation for Sam and Sheng. We are glad that their willingness to go above and beyond ensured you found a new car that you love. It was a pleasure to do business with you here at DARCARS Lexus of Silver Spring!

May 10, 2022

Our recent car buying experience exceeded executive level service. Sam Kim diligently worked with us in finding our parents' first Lexus vehicle. He patiently updated us throughout the process of waiting for More

by cayo16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheng, Jared, Ann, Sam Kim, Nguyen Tang
May 10, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for trusting DARCARS Lexus of Silver Spring with such an important purchase! We love to hear that Sam's service stood out to you and guided you through the buying process with thorough service. We are also delighted that Sheng, Jared, Nguyen, and Ann represented our dealership well. Thank you again for the fantastic review! We hope that your parents love their new vehicle.

May 02, 2022

Mr Sheng Yang is an awesome sale consultant at Lexus of silver spring. He gave us a good deal and Will really appreciate his service. He ensured that our Lexus Rx350 was delivered to our address as promise More

by Sodexkings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheng Yang, Daji Cummings
May 02, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for taking the time to review us! We are so glad to hear that you found the right vehicle working with Sheng and the DARCARS Lexus of Silver Spring team. Drive safely in your new Lexus RX 350, and we hope to see you back again down the road!

May 01, 2022

Mr. Ali Golestani is a fabulous person. He is knowledgeable, sincere and a joy to work with. I LOVE MY NEW CAR!! Thank you for such an amazing experience. More

by Lynne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaryd Oliver and Scott Greenberg in Finance and In Choi are amazing , Ali Golestani
May 02, 2022 -

DARCARS Lexus of Silver Spring responded

Lynne, thank you for the great review! We appreciate your business and are happy to hear that you found the right vehicle working with Ali. Drive safely, and we hope to see you back again at DARCARS Lexus of Silver Spring!

May 02, 2022 -

Lynne responded

ABSOLUTELY!!!!

April 28, 2022

I am Annie T, I purchased my car at Lexus Silver Spring. I had an amazing experience at this location. Marius Marin, Sales Manager, was very helpful in assisting me with my issues even after my purchase. I More

by lobenz61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Marin
Apr 28, 2022 -

DARCARS Lexus of Silver Spring responded

Hi Annie - Thank you for taking the time to leave DARCARS Lexus of Silver Spring a five-star review! We are grateful to see such positive feedback for Marius. Your compliments will be shared and certainly be appreciated. It was a pleasure not only to sell you your new car but service it as well. See you next time!

April 24, 2022

Purchase a new 2022 GX 460 Premium Plus very satisfied with the service. Salesperson Bayo Ojo helped me a lot with information about the car his Very knowledgeable The registration was very quick. all at More

by Vitaliy . Williamsburg VA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
In Choi Thanks , Bayo Ojo
Apr 25, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Bayo and the DARCARS Lexus of Silver Spring team. Drive safely in your 2022 Lexus GX 460, and we hope to see you back again down the road!

April 23, 2022

I’m writing this letter in reference to my wife’s car, a 2015 Lexus RX 350. As you know her motor blew up on March 5, 2022. She first saw a check engine light on March 1, 2022 when driving home. She park More

by BillG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trevor Warwick
Apr 25, 2022 -

DARCARS Lexus of Silver Spring responded

Bill - I'm very sorry to hear that you and your wife had a frustrating experience. We want our guests to feel confident in their vehicles as well as our service, so I sincerely apologize for the issues you ran into throughout this repair process. I think it would be best if we had a conversation directly. If you're willing, please contact our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 and we would be glad to work towards a resolution. Thank you.

April 18, 2022

I know buying a car can be a long process but Sam Kim made it super easy and fast! He made sure I understood everything and made sure I was comfortable throughout the whole process. Great service. More

by Remiang123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Apr 19, 2022 -

DARCARS Lexus of Silver Spring responded

We are more than pleased to hear that Sam delivered an enjoyable buying experience which made your visit with DARCARS Lexus of Silver Spring a success from start to finish. Enjoy the new ride!

April 14, 2022

Car buying can be a long process, I don't care for the sales pitch just be honest transparent, quick to listen and slow to speak making it more about the customer than you. Alex ( salesman), I believe More

by Queendom129
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaryd - finance department , ALEX ABBASZADEH
Apr 14, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for leaving DARCARS Lexus of Silver Spring a five-star review! Our team is glad to read that Alex, Jaryd, and Masie provided exceptional service and found you a new vehicle that you love. Your business goes a long way, Tammy, and we couldn't be happier to have you as a customer!

March 26, 2022

I bought an RX from Darcars and it was great working with Steven. He was really knowledgeable about the entire product line, and along with Marius, was able to make the buying process real easy. More

by GS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Guwrah, Marius Marin
Mar 26, 2022 -

DARCARS Lexus of Silver Spring responded

It's outstanding to hear that our team's expertise and personalized care made your experience such a success! We're so glad your search led you to DARCARS Lexus of Silver Spring, and Steven, Marius, and the rest of us here wish you many happy miles in your new Lexus RX!

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