DARCARS Lexus of Greenwich - Service Center

Lexus of Greenwich knows that its vehicles have a recurring mold problem. My RX had a mold problem which they tried to fix 7 times, but have not been able to fix it. Notwithstanding the danger to h recurring mold problem. My RX had a mold problem which they tried to fix 7 times, but have not been able to fix it. Notwithstanding the danger to health, they continue to give me back the vehicle with the mold. More

This dealership has demonstrated a total lack of concern for the customer and honestly trashes the fine name Lexus has built over the years? My most recent experience had them charge me 150 for a loaner ca for the customer and honestly trashes the fine name Lexus has built over the years? My most recent experience had them charge me 150 for a loaner car they did not disclose. When identified, they didn't appear to care, nor would they take it off the bill. More

By far this is the best experience ever!!!!!! I had went to a dealer near Lexus of Greenwich and the staff was not like Greenwich, the service tech they had me talk was not very helpful very disrespectful to a dealer near Lexus of Greenwich and the staff was not like Greenwich, the service tech they had me talk was not very helpful very disrespectful .. I went to Lexus of Greenwich and was helped by Matthew, he was by far the best and most helpful and best experienced person !!!!!!! Thank you Lexus of Greenwich More

Our experience with the sales in general is satisfactory. However the service experience is bad. one time we go for a regular oil change. Before the service, I called the office and have the service sched However the service experience is bad. one time we go for a regular oil change. Before the service, I called the office and have the service scheduled as well as get a loaner car. When we arrived, Elliot Seamark helped us. He first told us that there is no loaner car service for regular oil change and we have to wait for the service. I was surprised to hear that (because we have had loaner cars every service there) and questioned him on that. He then told me "ok, we can give you a loaner car, but need to charge 15 dollars" What kind of business ethics is this? We opted for waiting there and waited for 1 hour and 10 minutes. There is also price gauging there, in my mind. Regular oil change has been $75, and the guy charged me $95. I would recommend anyone to do the service at Toyota dealer, the charge there is $39.99 for the same service with free car washing. More

I had two vehicles serviced at Lexus Greenwich over 6 years. The service people are fine. However, when I recently tried to return my leased Lexus at lease end, they made me go through the sales depart years. The service people are fine. However, when I recently tried to return my leased Lexus at lease end, they made me go through the sales department. They were terrible!! They did not want to assist me because I did not buy another vehicle from them. They were very rude. One guy simply told me he was too busy to deal with lease returns. These folks are terrible. Avoid this dealer at all costs. They don't give a dame about the customer. More

We had a pleasant experience with the purchase of our new Lexus at Lexus of Greenwich I just wish I could say the same for the service. We had brought our car in several times for the same problem which was Lexus at Lexus of Greenwich I just wish I could say the same for the service. We had brought our car in several times for the same problem which was never fixed. We also never received a loaner car after booking our appointment days in advanced because of overbooking commitments. I found the worst service of all came from the Service Director who was extremely rude and created an even more frustrating experience. After getting the car back I brought it to a local mechanic who made the necessary repairs. We are happy with the vehicle itself but I would never recommend this dealer to anyone else.<br><br><br> More