DARCARS Lexus of Greenwich - Service Center

FABulous Customer Service Just want to write about my experience with this dealership. I have leased 4 cars through this dealership. My salesperson Mike Rosen is great. I alway Just want to write about my experience with this dealership. I have leased 4 cars through this dealership. My salesperson Mike Rosen is great. I always can count on Mike to get me the car I want at the price I like. I had a small problem this past week with my car and called customer service. The dealership went above and beyond my expectations to resolve this for me.They assured me that they wanted to make me feel my business is valued! That is rare out there today,so thanks Lexus of Greenwich, A very happy customer Lisa D. More

Not satisfied wit the service I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did n I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did not open/close correctly from the start. It was very intermittent but i had taken the car in on three separate occasions to have the issue addressed. All service did was replace the fuse each time but the problem continued. i let the issue go since it only happened once a month and not worth the effort to continue to bring the car in. Fast forward several years and now the mirror stopped working altogether but now that the issue was no longer warrantied the dealership immediately replaced the mirror for $1100. Apologies for the history but now in May 2016 i brought the car in for a 90k check along with some engine check light issues and a grinding sound on acceleration. The oxygen sensors needed to be replaced along with the center exhaust and thermostat. A $5000 cost but no real problem since the car was due and needed the service. The issue i have is 3 months later in Aug 2016 the steering became sluggish and making grinding sounds. When i checked the power steering fluid it was near empty along with low suspension fluid and empty coolant. I would have expected at the 90K service all these levels to be checked and in working order. Then these past two weeks in Aug the ABS and VSC/TRAC lights are now coming on and the brakes started engaging while driving the car. A very serious situation which causes unpredictable behavior and potential loss of control while driving. I called this dealership to report the issue. They kindly took down my information as i raised concern about the recent visit and lack of fluid levels and the more recent ABS VSC issues. I needed to bring the car in immediately for some service but required a loaner as i live 40 minutes away. The dealership could not provide a loaner and said i would need to wait a week if the loaner was required. Needless to say i declined the offer and called another Lexus dealership that invited me in immediately and provided a loaner. More

excellent experience doing business with art accurso art accurso was professional-respectful-and helpful --i shopped at other dealerships before i met art and other salespeople could not compete with h art accurso was professional-respectful-and helpful --i shopped at other dealerships before i met art and other salespeople could not compete with him--he was superior in every way--proof i stopped shopping and bought from him--and it's a pleasure to recommend him to friends-- More

Like a member of the family Philip has been looking after a LOG ES owned by an elderly member of our family for a number of years. Philip takes up-sell and auto repair speak out Philip has been looking after a LOG ES owned by an elderly member of our family for a number of years. Philip takes up-sell and auto repair speak out of the equation. He's trusted and we are extremely grateful that he has kept our matriarch's Lexus on a healthy maintenance schedule and off the lift for anything more serious than an oil and filter change. Always a joy to speak with when I'm in town. More

Great Experience I was referred to Robert Merturi for some work I needed to get done on my car. I am very happy I chose to take my car to Robert and this auto body sho I was referred to Robert Merturi for some work I needed to get done on my car. I am very happy I chose to take my car to Robert and this auto body shop. Robert kept me up to date with what was going on with my car and got it back to me in a timely manner. Robert was just awesome! Thank you for providing me with hassle free and exceptional service!! More

Katerina and Darren are awesome I recently had a some difficulty registering my car in a new state after moving. Each time I went to the DMV they told me I needed "one more thing". I recently had a some difficulty registering my car in a new state after moving. Each time I went to the DMV they told me I needed "one more thing". In total frustration I called the Lexus of Greenwich to see if they could help me. Katerina sold me my car and I think she is the best salesperson I have ever met so we do keep in touch a bit. Katerina was not in so I was connected with Darren. GREAT TEAM SPIRIT. Darren understood my plight and made it his mission to help in Katerina's absence. He made several calls in different directions and coordinated with my insurance company to get the registration transfer done immediately. When Katerina was back in the office she seamlessly picked up to finish the favor right down to changing my plates for me. This is true service. I bought my car almost 2 years ago and they are still helping. Very grateful to both! I also had just had my car in for service and the service team is great too, I just wish the cost of the tune up was not so brutally high. Still, great service people to work with. Thank you all. More

Fruiendly, helpful Service I've got a 2000 ES 300 with over 178,000 miles, so I'm always weighing the pros and cons about whether expensive repairs are worthwhile at this point I've got a 2000 ES 300 with over 178,000 miles, so I'm always weighing the pros and cons about whether expensive repairs are worthwhile at this point in time. John Berrios kept me fully-apprised about the possible causes for my Check Engine light going on and provided helpful advise about what to fix without needing spend excessive amounts. His input allowed me to decide what to fix and whether to try the bare minimum or to address all possible causes. He was able to get the car in and out of service quickly too, to accommodate my schedule, with use of a loaner car while the car was in the shop. He even applied a discount coupon to the cost of the work, even though I had thrown out the coupon when I received it a couple of weeks earlier (not realizing I was about to need a repair! More

Service-after-the-fact I've had nothing but pleasant experience in my interaction with Sale Consultant Katie Koroleva! The missing part I requested was quickly located and I've had nothing but pleasant experience in my interaction with Sale Consultant Katie Koroleva! The missing part I requested was quickly located and shipped promptly to my total satisfaction. Thank you Lexus of Greenwich! Thank you Katie! More

Car Service I brought my car in for new brake pads. After I picked up car we notice a vibration when driving over 65mph. Had to dropp off car again. After 3 days I brought my car in for new brake pads. After I picked up car we notice a vibration when driving over 65mph. Had to dropp off car again. After 3 days we were told that they could figure it out. Could be tires but our tires are 5 months old. My husband was told that we have to live with it until we buy new tires. Never getting another Lexus from this dealership.Phillip Boutall was really nice to us but that did not help. More

LOG (Lexus of Greenwich) provides service excellence that defines the brand. My ES was bumped in the rear on Saturday and Rob in the LOG body shop had both insurance companies talking by Monday. An appraisal defines the brand. My ES was bumped in the rear on Saturday and Rob in the LOG body shop had both insurance companies talking by Monday. An appraisal was done on Wednesday and delivery made on Friday. Our claim was closed in less than one week and thanks to the conscientious efforts of LOG's body department, we were contacted by both insurance companies and LOG on a daily basis with status updates that capped off a model claim process with no hitches and a get it right the first time attitude from the outset. More