DARCARS Lexus of Greenwich - Service Center

Justin had my car in and out in a timely manner, kept me up to date with what was going on. up to date with what was going on. More

Daniela is very helpful when I have any questions about the vehicles technology. Will continue going to her. the vehicles technology. Will continue going to her. More

worked with edwin and was very knowledgeable. Took the time to explain everything that was being done to the car. time to explain everything that was being done to the car. More

Melanny was very professional, helpful and knowledgeable of all the vehicles. I wished I met her when I leased my last vehicle. She apologized for the mistake the dealership made and was very understanding of all the vehicles. I wished I met her when I leased my last vehicle. She apologized for the mistake the dealership made and was very understanding to my issues with the dealership and their Managment. More

Service was excellent, had problems with my tires and Dave was very helpful and courteous and true Lexus service as expected. It was a great experience. Dave was very helpful and courteous and true Lexus service as expected. It was a great experience. More

I can't say enough good words about this dealership and Thomas Chen and Neerja Tandon that I worked with. It was truly a pleasure to deal with both of them while they went out of their way to make everythi Thomas Chen and Neerja Tandon that I worked with. It was truly a pleasure to deal with both of them while they went out of their way to make everything easy for me. Highly recommend Lexus of Greenwich! I never thought that the car buying experience could be so easy. Thank You Thomas and Neerja! More

Made false statements about my vehicle's condition On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasi On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasionally make a chirping sound for about 10 seconds when the car was first started. Usually this is a repair I would do myself, but I wasn't interested in working on my car outside in the cold weather. I was originally quoted about $215 plus tax to have the two drive belts replaced. ($165 for labor and about $50 for both belts) Later in the day, I received a call from Edwin in Lexus of Greenwich's service department. Edwin said that Lexus of Greenwich could not replace the two drive belts without replacing the alternator, because the bolts on the alternator were rusted stuck. Edwin said the replacement alternator would cost an additional $900. Immediately this sounded extremely fraudulent to me. I know my car very well. I usually do all of the maintenance and repairs on it myself. Additionally, I knew that I never had any issues with my alternator, or the bolts associated with it. I picked up my car from Lexus of Greenwich after opting not to have any repairs completed by them. I ended up completing the required repair myself with absolutely no need to replace, or even temporarily remove, the alternator. The bolts on the alternator were fine; I had no issues loosening or tightening them when I adjusted the belt tension. Lexus of Greenwich tried to scam me of $900 by making false statements about my vehicle's condition and the repairs needed. After this experience, I would never consider bringing my car to Lexus of Greenwich for any reason. I would strongly encourage everyone, NOT to go here. More

BAD BAD BAD Experience, Don't go to this dealer BAD Experience!! Don't go to this dealer. I have purchased tire protection plan for my car and went to this dealer to fix front tire (there was a n BAD Experience!! Don't go to this dealer. I have purchased tire protection plan for my car and went to this dealer to fix front tire (there was a nail in the tire). They looked at the tire and said it needs to be replaced. I gave them my tire protection plan which was from Lexus and they said it won't be cover. I was surprised when they told me it won't cover because I am paying $20 per month since 3 years for tire protection and when I wanted to use it to replace tire dealer refused to take it. I told him to call lexus tire protection and generate claim but service manager (Robert Schuellein) told me that department is closed and they cant open claim, he informed me that only option I have is to pay out of my pocket. I was agreed to pay money and told him to open claim on Monday once department is open and he refused that also. He said they can't generate claim once tire is replaced. I was surprised so taught of calling Lexus tire protection and Guess what. I found out that department was open. I ended up paying $427 from my pocket. This dealer did not help me to open claim and they behaved very rude. I was planning to buy another Lexus but I am changing my mind now. I might buy BMW next. More