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DARCARS Lexus of Greenwich - Service Center

Greenwich, CT

4.8
86 Reviews

86 Reviews of DARCARS Lexus of Greenwich - Service Center

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March 28, 2022

Justin always makes the service experience an A+. He goes out of his way to meet your needs and address your concerns in a professional and thoughtful manner. I know if I have a question, he can ei More

by Mell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Archilla
Mar 29, 2022 -

DARCARS Lexus of Greenwich responded

Your glowing review of Justin means a lot to us! Thank you for choosing DARCARS Lexus of Greenwich and for taking the time to share your support. We are looking forward to the next opportunity to assist you!

March 28, 2022

I had my car serviced and was greeted by Justin. I must commend him as he was professional, knowledgeable and amiable. It was a pleasure speaking. He was interested in my concern and truly cared. More

by archilla6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Archilla
Mar 28, 2022 -

DARCARS Lexus of Greenwich responded

We are touched to read this very kind and detailed review regarding your experience with Justin! Thank you for taking the time to share. We will pass along your compliments and look forward to seeing you next time!

March 21, 2022

Jeff in service was awesome! Best dealer-service experience I’ve ever had. Highly recommend! More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

DARCARS Lexus of Greenwich responded

Joe, your recommendation of Jeff and the team means a lot to us! Thank you for choosing DARCARS Lexus of Greenwich and for sharing your terrific feedback. Drive safely until we see you again!

March 16, 2022

Very good service experience with this dealership. Specifically with Cesar. Loaners were great, and a quick turnover. More

by zacharyohayon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
Mar 17, 2022 -

DARCARS Lexus of Greenwich responded

Cesar will love hearing how much of a positive impact he had on your service experience, Zachary! It was our pleasure to make your visit seamless and straightforward, and we look forward to seeing you again down the road.

March 15, 2022

Jeff and his team were helpful and responsive, they had my car done in just a couple hours and it rode like new. More

by Matt.Saidman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

DARCARS Lexus of Greenwich responded

Matt, we're happy to hear our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Greenwich. Drive safely!

March 11, 2022

Excellent service — happy Lexus experience from start to finish. Jeff and team terrific and helpful. More

by Ngreer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phone answered promptly and helpful.
Mar 11, 2022 -

DARCARS Lexus of Greenwich responded

It's so nice to hear how successful your recent visit to DARCARS Lexus of Greenwich was! Thank you for taking the time to commend Jeff and the team here, and we hope you'll continue to rely on us for all your future service needs!

March 11, 2022

This dealership staff makes you feel welcoming and provide immediate service. They also very knowledgeable about what will need to be done on the car and estimate the time it will take to get done More

by Pierrotab2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Archilla
Mar 13, 2022 -

DARCARS Lexus of Greenwich responded

It's excellent to hear that our team's informative and efficient care impressed you! We want the best for our guests at DARCARS Lexus of Greenwich, and we're happy that it shows. Thank you for putting your trust in our team to take care of your service needs, and we'll be here whenever you need us next!

March 09, 2022

Great service experience. Always great and easy to work with. Will highly recommend jeff to friends and family More

by Luis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

DARCARS Lexus of Greenwich responded

Thanks for the five-star review, Luis! We are delighted to hear you enjoyed your most recent service experience at DARCARS Lexus of Greenwich. Jeff is an excellent addition to our team, and we'll be sure to pass your thanks along. Until next time!

March 08, 2022

Jeff was very responsive and helpful today. Went above and beyond to make sure my car was perfect. Thank you! More

by Sherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

DARCARS Lexus of Greenwich responded

Sherry, we're delighted to hear that Jeff and the DARCARS Lexus of Greenwich team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

March 08, 2022

Jeff greeted me at 725 this AM, 5 min. Before opening, explained what service my vehicle was going to be attended to, all the while the loaner was waiting for me to just drive away. To me More

by Barkeep52
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

DARCARS Lexus of Greenwich responded

Jim, we're delighted to hear that Jeff and the DARCARS Lexus of Greenwich team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again soon!

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