DARCARS Lexus of Englewood - Service Center

I purchased my ES350 from Lexus of Englewood and have had all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the visit. As always the work that had to be done was explained in detail and all of my questions were answered. The work itself was completed in a timely manner. Michael Ramos deserves special mention for his knowledgeable, helpful and courteous attention throughout the years of my being a customer. I never miss an opportunity to recommend this dealership for both the purchase and service experiences. More

12/20/12 This was my first exposure to Lexus of 12/20/12 This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first c 12/20/12 This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first call after the purchase was to Lexus USA to establish for their records that I was the new owner. Because the car is still under the original Lexus warranty and I wanted to establish a dependable dealer/service relationship that would last through the balance of the warranty period and into the "extended" warranty period which I plan to purchase in June, 2013, my second and subsequent calls were to various "local" Lexus dealers' service departments - including that of the dealership where the car was origninally delivered new in 2009 and subsequently serviced. My questions during these calls involved: a) their protocals, particularly appointment scheduling and loaner car availability; b) how I might expect to be treated given that I didn't buy the car there and c) pricing for certain items, e.g. oil changes, pads and brakes. Lexus of Englewood's answers were prompt, specific and straight forward: pricing was what I considered reasonable and further, I should expect to be treated as if I had purchased the car from them. The primary reason for this first visit was the 20k mile service - oil change, tire rotation and general check up as per Lexus' specifications. In addition to the requisite items, I had a list of other questions about a variety of operational items. Peter Arriola, the Service Consultant assigned to my appointment, managed the "in-take" process with me efficiently, clearly - with detail - and very patiently, including at least one walking "tour" with him out of his office to my car to inspect and then explain how the mechanics would assess one of the operational issues I was raising. We completed the in-take in about 25 minutes, afterwhich I was in my loaner car and on my way my appointments. My car was ready when promised. The receptionist staff couldn't have been more cordial or friendly. Peter was there to personally review the work with me along with providing a detailed, point-by-point, written summary for my records. The bill was exactly as stated. There were no attempts to "up sell" any additional parts or service. HE DID REMIND ME to come back as soon as was conenient for myself and my wife so that one of Lexus of Englewood's Valet staff could provide us with a courtesy review and answer our questions regarding all of our car's features. In essence, they will provide us with what is their "new car delivery" services as if we were purchasing the car from them. Clearly Peter and Lexus of Englewood are meeting - and exceeding my expectations. Many thanks to all involved! Hamilton Leach More

Prompt and efficient service. Purchased tires and all weather mat. Process was smooth and timely. Good and pleasant attitude from all staff members will make me consider returning to this dealer for fu weather mat. Process was smooth and timely. Good and pleasant attitude from all staff members will make me consider returning to this dealer for future services. More

I have used Lexus of Englewood for 8 years, ever since I bought my car and was always helped by Mike Ramos. He's great. Always good advice, takes care of all problems andI can trust him. One time recently h bought my car and was always helped by Mike Ramos. He's great. Always good advice, takes care of all problems andI can trust him. One time recently he was not working when I brought my car in for servicing and Alfredo Carratala took care of me. He too was very good. I definitely recommend Lexus of Englewood. They are not cheap, but give wonderful service. More

I've bought new cars from this dealership and have been going to them for years for service. Ever since they opened up the large service facility, I have caught their service advisers being dishonest abou going to them for years for service. Ever since they opened up the large service facility, I have caught their service advisers being dishonest about the work that need to be done on several occasions. As someone else already pointed out, if they say you need new brakes, I highly recommend you get second opinion. Unless your brakes are baking screechy sound from wear-pin hitting disc, you have plenty of time to get second opinion. This is highly lucrative service for them as they will usually pressure you into cutting rotors. Several hundred dollars in labor charges alone to cut 4 rotors and change 4 pads, which can all be done in less than an hour. Also watch out for wheel alignment job that is not needed, as well as "suggested" spark plugs change at 60,000 miles as part of 60k service. Guys, just look at your Lexus service manual. Very few models require spark plugs change at 60k. More

I Only went to this dealer for maintenance for past 3 years. I always did what they advised. 5000 miles check ups followed by 200dollars more expensive 15000 miles check ups. Latest, they told me I need years. I always did what they advised. 5000 miles check ups followed by 200dollars more expensive 15000 miles check ups. Latest, they told me I need whole brakes changed, front and rear, costing about 1,300 dollars. I don't know why they didn't pick this up my earlier at the regular maintenance in September that I just did and paid 295 dollars. I usually trust dealers but I feel like they didn't do their parts of checking my car when they just charged 295 dollars for an oil change. Claiming I went to different place, ... no, for the last 3 years, this delaer is the only place I went for maintenances. If dealer is going to charge 295 dollars for oil change then they should have found out my brake problem and did more thorough job and should have let me know then. Not when I bring the car in because it has other problem and telling me I need to change whole brakes. My final advice is don't do extra service, apparently, they don't see the problems anyways until it's too late. Just do minimum oil change service at this dealer. Only 1 courteous and professional person who always has the most wonderful smile is Gracie. More

The service representatives are always friendly and courteous . I love Grace at the check out desk. She is always very cheerful and kind. She makes my experience very pleasurable. My only concern is th courteous . I love Grace at the check out desk. She is always very cheerful and kind. She makes my experience very pleasurable. My only concern is that the guys should pay closer attention to the amount of gas in the Loaner cars. Today the loaner paper said 1/2 tank of gas, when it actually had about 1/8 tank of gas. But overall I love my Lexus of Englewood service center. I will not take my SUV anywhere else , unless I'm on a trip and need work. More

The best people I have ever encountered. Mr. Arreola thru the years have proven his professionalism and care for the customers and Gracie has been a great pleasure to deal with her, always courteous and disc the years have proven his professionalism and care for the customers and Gracie has been a great pleasure to deal with her, always courteous and discreet. Thank you More

Both Michael and Gracie are the reason for my continued patronage. They are the pillars of Lexus of Englewood. Kudos to BOTH of them! I will keep coming back because of them. There professionalism, war patronage. They are the pillars of Lexus of Englewood. Kudos to BOTH of them! I will keep coming back because of them. There professionalism, warmth and caring makes Lexus of Englewood an outstanding dealership. More

Customer Service is fantastic. All of the employees are warm and inviting. Quality of work is great, I have no issues or complaints. Pricing is fair and I am comfortable with the facilities, they are cle warm and inviting. Quality of work is great, I have no issues or complaints. Pricing is fair and I am comfortable with the facilities, they are clean and neat. I truly enjoy my experiences at Lexus of Englewood. More