DARCARS Lexus of Englewood - Service Center

The experience I had at Lexus of Englewood was a good one. It shows that all Lexus dealerships are not built the same. Great service department and great employees who work to make your experience amazin one. It shows that all Lexus dealerships are not built the same. Great service department and great employees who work to make your experience amazing. More

My service is always what is explained in advance. No surprises. All employees from valets to cashiers are very customer friendly. I like always having the same customer rep. Mike knows me and my car n surprises. All employees from valets to cashiers are very customer friendly. I like always having the same customer rep. Mike knows me and my car needs. I own my car and travel long distances alone. I trust the car will be at optimum performance level for me More

The moment you pull in to "The Service department" through the automatic doors, the staff at Lexus of Englewood are very professional and courteous. Michael Ramos, the service consulta department" through the automatic doors, the staff at Lexus of Englewood are very professional and courteous. Michael Ramos, the service consultant is very knowledgeable about the cars. He always listen patiently to the needs of his customers and returns the calls in a faster manner. He accommodates the needs of my car with my schedule and efficiently has my loaner ready to avoid interruption with my activities. Mike is a great access to the "Lexus Of Englewood" because with his attitude and excellent personality the customers will always come back. Grace, the receptionist at check out is so polite and always with a pleasant smile. It is a great pleasure to see her behind that desk taking care of all of us and no matter how gray the day is, like today, her smile brighten the whole receptionist when she ask you "how can she help you" and after she finish taken care of you she continues to wish you a safe trip home with a bigger brighten smile. Congratulation to Lexus of Englewood for having such a great team, I always recommend this dealer to my friends and speak highly about Mike Ramos and Grace More

We have been Lexus owners for almost 15 years and what made us stay with Lexus is primarily because of the Service Department. We would like to single out Michael Ramos, the service consultant with whom made us stay with Lexus is primarily because of the Service Department. We would like to single out Michael Ramos, the service consultant with whom my wife and I always asks for when it is time to service our car. Mike always seems to know what we need done with our car including and up to making sure that we get a loaner car. At the end of the day, other than performing the required service, the car is clean and the tires checked. Grace, the check out person is very personable and always greets you with a smile. We firmly believe that a car is only as good as the service it gets and the Lexus Englewood Team is a good example of this. I only wish they'd bring back the cappuccino. Mr. & Mrs. Cruz More

Everything about our experiance at Englewood Lexus was perfect. Alfredo Carratala our Service Consultant worked with us as we needed a few items on our 2004 Lexus LS430 taken care of. We had first spoke o perfect. Alfredo Carratala our Service Consultant worked with us as we needed a few items on our 2004 Lexus LS430 taken care of. We had first spoke over the phone and discussed the work to be done and the cost associated with that work.When we dropped off the car Alfredo took care of us right away, he had a loaner ready and we were out of there in 15 minutes. He stayed in touch with us during the repair and than let us know it was completed. When we picked up the car everything was exactly as he had stated, the car was washed and we were very pleased. I would highly recommend the dealership and we will continue to use them in the future. Aldredo, thank you for all your help! More

The staff at Lexus Service at Lexus of Englewood is invariably professional and courteous. From the receptionists to the service consultants, people are knowledgeable and cordial. I particularly want invariably professional and courteous. From the receptionists to the service consultants, people are knowledgeable and cordial. I particularly want to compliment Michael Ramos, the service consultant with whom I work on a regular basis, and Grace, the lovely woman who handles all of the checking out. To work with each of these people is to forget the inconvenience of scheduling a turn-up and arranging for a loaner car. They make the experience painless, even delightful. Marylu A. Coviello More

Michael Ramos is an excellent service consultant. He is a very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it. very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it. More

I booked my appointment through my sales representative and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waitin and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waiting for my car or borrowing a loaner. I chose the latter and was given a 2013 ES. The staff was professional and friendly. I would definitely go back for my next service. I was truly impressed by the overall atmosphere and feeling of being a part of the Lexus family. I must mention, I do not live in New Jersey, but felt I had to come and see Lexus of Englewood. I've been to Lexus dealerships on Long Island and New York City and Lexus of Englewood surpasses them all. Last but not least, breakfast treats were great!! More

Bobby and Alfredo worked great to together to provide me with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend More

Michael Ramos , in an excellent , friendly , reliable service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , all the issues. very prompt , in repling all my phone calls. Sundara ramaiah GANTI, MD. More