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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
741 Reviews

741 Reviews of DARCARS Lexus of Englewood - Service Center

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November 28, 2023

Grace is always so welcoming and accommodating She makes the entire experience easy. She made sure that everything was done to my satisfaction and even followed up with me after servicing. Thank you Grace! More

by SUSAN.KAMMERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickson
Nov 28, 2023 -

DARCARS Lexus of Englewood responded

Susan, we're so glad to know that Grace made your experience at DARCARS Lexus of Englewood a positive one. We appreciate you taking the time to share this feedback and will pass along your kind words!

November 17, 2023

From the moment you drive in, you are greeted with professionalism and the service manager (Nikson) does a stellar job of explaining what is needed and why. You don’t feel pressured to rush the conv More

by Jen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikson Simoni
Nov 17, 2023 -

DARCARS Lexus of Englewood responded

Jen, we're so glad to know that you felt welcomed and well-informed during your visit to DARCARS Lexus of Englewood. It's great to have you as part of our family! Thanks for the positive feedback about Nikson and the rest of our team!

October 27, 2023

Grace was very knowledgeable and handled my service appointment. She made it a very smooth easy and process. The dealership was very accommodating. More

by Gillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace
Oct 27, 2023 -

DARCARS Lexus of Englewood responded

Gillian, it's great to know that Grace and our team at DARCARS Lexus of Englewood ensured your service went smoothly. Thanks for putting your trust in us - drive safely!

October 19, 2023

Waiting for the car is a bit longer than excepted but other than that its okay More

by Mariaroslyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

DARCARS Lexus of Englewood responded

Thanks for your patience and understanding! At DARCARS Lexus of Englewood, we always aim for efficiency and our team will use your feedback as a learning tool as we work toward swifter service in the future. Until next time, drive safely!

October 14, 2023

Hello, the service was very excellent, especially Miss Robin. She was very kind and practical. Thank you, Robin More

by Mohammed alaleemy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

DARCARS Lexus of Englewood responded

Mohammed, we're delighted to know that Robin provided excellent service during your visit at DARCARS Lexus of Englewood. Thanks for the shout-out!

September 30, 2023

Service department always helpful! Today Jose Martinez assisted me with knowledge and a very pleasant demeanor . Thank you ! More

by mrft2
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Oct 02, 2023 -

DARCARS Lexus of Englewood responded

We're delighted to hear that Jose and the DARCARS Lexus of Englewood team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

September 30, 2023

Professional , experienced, LUIS is amazing, an asset to your company The service department is great to work with More

by dianed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LUIS
Oct 02, 2023 -

DARCARS Lexus of Englewood responded

Diane, we're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Englewood. Drive safely!

September 26, 2023

Service manager and staff very friendly and professional. Was slightly disappointed with the way interior of car looked after cleaning. It looked like it was vacuumed at all v More

by dominic.g.bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

DARCARS Lexus of Englewood responded

Dominic, we appreciate the feedback and will pass this along to the team! Safe travels until we meet again!

September 22, 2023

I called on Monday and Maya answered the call, she was extremely rude and unhelpful, I’ve always purchased cars from here and previously very satisfied, I had to go elsewhere, you should employ people who More

by sheroo1256
Recommend Dealer
No
Employees Worked With
Dan Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maya
Sep 22, 2023 -

sheroo1256 responded

I called the dealership and Maya answered the phone is the service department, she was extremely rude and u accommodating, in the past I’ve never had to deal with someone so rude, she’s was obnoxious, this is the first time I have written a bad review, after that I called a local mechanic to look at my car and she was wonderful, I had to go there

Sep 25, 2023 -

DARCARS Lexus of Englewood responded

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Sep 25, 2023 -

sheroo1256 responded

You can find me under Vijay Uttam , telephone number 917-207-2312, I take care of my sons car

September 19, 2023

The service rep Dan was very helpful. I came in because I was getting the low washer level warning and he pulled my car into the work area and topped off my fluids at no charge Great Ser More

by K. Keh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

DARCARS Lexus of Englewood responded

We're glad to know Dan was able to assist you promptly and efficiently at DARCARS Lexus of Englewood. We always aim for top-notch service! Thanks for the review.

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