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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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742 Reviews of DARCARS Lexus of Englewood - Service Center
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July 13, 2018
Noise at the front console Excellent service fast and accurate The best experience with this dealership The representative was very polite and helpful and accommodation at th Excellent service fast and accurate The best experience with this dealership The representative was very polite and helpful and accommodation at the dealership it’s very good I will definitely gonna recommend this dealership with my friend More
by pupaz05
Verified CustomerEmployees Worked With
July 13, 2018
Best service visit to date I have been to this location a few times for service and while each experience was good - I feel they really stepped it up. It was a lot of little th I have been to this location a few times for service and while each experience was good - I feel they really stepped it up. It was a lot of little things each person I Had contact with did but all of those small things made a huge difference in my experience. Keep up the great work!! More
by coco7936
Employees Worked With
George or Jorge ?
July 13, 2018
Quick and friendly staff The staff was nice and friendly and it was quick. They were informative and provided precise details on what was going on with the car and when to com The staff was nice and friendly and it was quick. They were informative and provided precise details on what was going on with the car and when to come back. More
by aditbhalla27
Employees Worked With
Vlada Grigoryeva
July 13, 2018
Efficient service When I made the service appointment I was told the service would take approximately 1.5 hours but was still offered a loaner vehicle. I elected to wai When I made the service appointment I was told the service would take approximately 1.5 hours but was still offered a loaner vehicle. I elected to wait and the service in fact took 1.5 hours. More
by RCAPRCSCHE
Employees Worked With
Joel, service advisor
July 13, 2018
Very impersonal, disorganized and left very unsatisfied. Made an 11:50am appointment for an oil change (with a specific rep that had seen me a yr ago). 11:40a - showed up, checked in. 12:10p - no one had Made an 11:50am appointment for an oil change (with a specific rep that had seen me a yr ago). 11:40a - showed up, checked in. 12:10p - no one had called my name. 12:12p - had to step out for lunch, told receptionist, was told they'd start work & call if any issues. 12:45p - i return, check in again for time estimate. told no estimate possible. 12:55p - they call my name. 12:56p - different rep from one I booked appt sees me. He asks what he can do for me today, tells me it will be another hour and a half! 1:00p - i have been there for almost 1.5 hrs and JUST NOW they start to see me. 2:45pm - they tell me my car is ready and has issues. Advised my car needs $4K+ of work that no one noticed 11 months ago on last visit. Told it is neither pressing nor a safety issue, but I SHOULD get it done. Ask for a printout of specific problems so I can take with me for my records. Print out given to me with "Miscellaneous Repair" item listed for $$$$. 3pm - i depart feeling un-satisfied, confused, frustrated and "taken". You tell me why I should come back for a 3rd time. More
by NOUPDAT
Employees Worked With
Dan Something, Joel Veriguette.
July 13, 2018
Awesome service. George was quick and professional. Went in for an engine noise issue. They disgnosed it quickly and got me in a loaner within the our. Great customer service!! Definitely recommend. Tha Went in for an engine noise issue. They disgnosed it quickly and got me in a loaner within the our. Great customer service!! Definitely recommend. Thanks! More
by Cartistik
Employees Worked With
George in service
July 13, 2018
Oil change All of them are kind and fast service. He knows what I want exextly and give the solution right away. I feel so good whenever I visit this service c All of them are kind and fast service. He knows what I want exextly and give the solution right away. I feel so good whenever I visit this service center More
by BESTLIFESON
Employees Worked With
July 12, 2018
10000 mile service Upon arrival for service I was greeted by a friendly agent, who assured me vehicle would be taken care of promptly. I waited briefly and was taken ca Upon arrival for service I was greeted by a friendly agent, who assured me vehicle would be taken care of promptly. I waited briefly and was taken care of the service writer Steven Tedesco. He asked if I had any other concerns with the vehicle, I did not. Steven in tied me to sit in the lounge have coffee or water and a snack while my car was serviced. When the vehicle was completed Steven let me know and directed me to the vehicle making sure I got my keys. All went well with my service visit. More
by TKILLMAN
Employees Worked With
Steven Tedesco
July 12, 2018
CHANGED MY OIL CHANGE I LOVE COMING TO THE DEALER FOR SERVICE BECAUSE THEY KNOW ABOUT THEIR CARS I JUST DON'T TAKE MY VECHICLE TO ANY CAR SERVICE. HOWEVER, I KNOW YOU GUYS I LOVE COMING TO THE DEALER FOR SERVICE BECAUSE THEY KNOW ABOUT THEIR CARS I JUST DON'T TAKE MY VECHICLE TO ANY CAR SERVICE. HOWEVER, I KNOW YOU GUYS CHARGED VERY HIGH BUT ATLEAST I WILL KNOW MY CAR WILL LAST FOREVER More
by DAIRIHATEM
Employees Worked With
Dominic DiMartino
July 12, 2018
Love Lexus of Englewood I leased my Lexus ES 350 from the Lexus of Englewood, and I have always used their services. I always find their quality of work to be noquail less th I leased my Lexus ES 350 from the Lexus of Englewood, and I have always used their services. I always find their quality of work to be noquail less than excellent. Not only are their services excellent but their hospitality is beyond amazing! The lady at the front desk went over and beyond to make me feel welcomed! More
by Phyllis_Duffy
Employees Worked With
Rachel
