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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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742 Reviews of DARCARS Lexus of Englewood - Service Center
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July 19, 2018
Quick efficient service I have been servicing my family’s Lexus cars here since 1989 when it opened. Service and work quality are both great. I highly recommend this dealer. I have been servicing my family’s Lexus cars here since 1989 when it opened. Service and work quality are both great. I highly recommend this dealer. More
by EYANG
Verified CustomerEmployees Worked With
Joel
July 19, 2018
Very disappointed When I first got there asked how long it would take for the serive, he said an hour to 1 1/2 hr. I had problem connecting to Bluetooth with my phone s When I first got there asked how long it would take for the serive, he said an hour to 1 1/2 hr. I had problem connecting to Bluetooth with my phone so I mentioned him also and he said he will call the technician at the end of service to check . I saw people who came for the service later than I did were leaving but I was waiting in the room for almost 2hrs. I got to the office by 10:40 and the time I went to the desk to ask what is going was at 12:37. The desk person then saw my paper left on the side don’t know when it was done but was just sitting there. I was very upset since I had to wait and had to cancel my later schedule. Then the desk person called him and first thing he came out and say was my car is almost done but not apologizing even I knew what was going on. Usually they should call me to tell me if the service is done by phone if they couldn’t find me in the room which was impossible because I was in the room whole time. But even that happened, I didn’t get any phone call or msg from them. I has to metioned him again about my Bluetooth problem and he acted like he is all handling it but from then I had to wait over 20mins to see the technician which tells he forgot to take care of that neither. I am very upsept and I usually don’t leave review but I had to this time . The service advisor name is Maurice Gargano More
by GLORIAKIM80
Employees Worked With
July 18, 2018
Prompt service and pleasant experience! I scheduled my 5k mile service and met with the receptionist who took my information. By the time I sat down and spoke to my service rep, I was being I scheduled my 5k mile service and met with the receptionist who took my information. By the time I sat down and spoke to my service rep, I was being offered coffee and a bagel. I wrapped up my talks with my rep and by the time I finished my bagel and coffee, my car was ready and washed. More
by RCCRUZ
Employees Worked With
Juan
July 18, 2018
Best Service Ever I brought my RX 350 in for it 65,000 mile service. Joel, was pleasant and knowledgeable. Vehicle was ready in a few hours .Excellent! I brought my RX 350 in for it 65,000 mile service. Joel, was pleasant and knowledgeable. Vehicle was ready in a few hours .Excellent! More
by DEE
Employees Worked With
Joel Veriquete
July 17, 2018
Pleasant and timely The people greeting me were extremely courteous and friendly. People were on top of making sure I was taken care of and st check out the person at cou The people greeting me were extremely courteous and friendly. People were on top of making sure I was taken care of and st check out the person at counter was pleasant. Car was very clean More
by DFC
Employees Worked With
Don’t know
July 16, 2018
Service and tire repair Absolutely the best service department! I get treated like a king when im there! I will never go anywhere else! Thank you so much Lexus of Englew Absolutely the best service department! I get treated like a king when im there! I will never go anywhere else! Thank you so much Lexus of Englewood! More
by YNKY7
Employees Worked With
July 16, 2018
Always Great Service This dealership is a wonderful place for servicing your Lexus. The staff is always very friendly and attentive. They make you feel welcomed and reas This dealership is a wonderful place for servicing your Lexus. The staff is always very friendly and attentive. They make you feel welcomed and reassurred. More
by constance.scales
Employees Worked With
Dan
July 16, 2018
Excellent Always excellent customer service, respect and service with genuine care/concern for the customers. I appreciate the welcoming of all of the staff in Always excellent customer service, respect and service with genuine care/concern for the customers. I appreciate the welcoming of all of the staff including valets. More
by MARYIK3810
Employees Worked With
Jorge Jorge
July 16, 2018
Everything as promised, and on time! Work was done promptly and calls were made to keep me updated. Jorge is very polite and caring, not to mention efficient. We were relieved that the Work was done promptly and calls were made to keep me updated. Jorge is very polite and caring, not to mention efficient. We were relieved that the damage was not worse! More
by ERICAJOE120
Employees Worked With
Jorge.
July 16, 2018
The routine maintenance service/oil change were efficient. I only want to say the old way to make an appointment from available slots is more efficient to make a service appointment. The current system of cha I only want to say the old way to make an appointment from available slots is more efficient to make a service appointment. The current system of chatting and waiting for a call takes too much time. More
by Mak
Employees Worked With
