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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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742 Reviews of DARCARS Lexus of Englewood - Service Center
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July 24, 2018
Great place ... great service! Thanks so much Steve Tedesco and Mark Demaio for all of your help with my windshield and service and for arranging my loaner! You guys are the best! Thanks so much Steve Tedesco and Mark Demaio for all of your help with my windshield and service and for arranging my loaner! You guys are the best! More
by sbogosian
Verified CustomerEmployees Worked With
Steve Tedesco Mark Demaio
July 24, 2018
Short and simple. Everything that was promised came true to form. Waiting area is comfortable and with the food and TV's everything goes by quickly while you wait for y Everything that was promised came true to form. Waiting area is comfortable and with the food and TV's everything goes by quickly while you wait for you car service to be completed. More
by ANGEL.REYES
Employees Worked With
Other Employees :
Sam Ghani, Alton Howell, Chris Lee, Dominic DiMartino, Vlada Grigoryeva, Chris Kim, John Guarnieri, Joe Kandil, Natalia Jimenez
July 23, 2018
Exceeded my expectations I’ve always been treated fairly and my service advisor, Joel Veriguete, continues to earn my respect and trust. My service was performed timely and co I’ve always been treated fairly and my service advisor, Joel Veriguete, continues to earn my respect and trust. My service was performed timely and correctly. More
by KNEULINGER
Employees Worked With
Joel Veriguete
July 23, 2018
Routine maintenance Great experience, quick service and friendly staff. The waiting room was comfortable. Staff kept updates on the work being conducted and advised when Great experience, quick service and friendly staff. The waiting room was comfortable. Staff kept updates on the work being conducted and advised when done. It was exactly at the time promised. Thank you!! More
by OFCROQUE
Employees Worked With
Service
July 23, 2018
15k service Pleased with the service and wait time. Friendly staff all around in the service area. Definitely be returning to service my car at this Englwood loca Pleased with the service and wait time. Friendly staff all around in the service area. Definitely be returning to service my car at this Englwood location! More
by Joaquin23
Employees Worked With
Dominic DiMartino
July 23, 2018
Lack of communication and delay in getting car Everything was fine except that agent told me to pick up the car at 1. I arrived at one and didn’t get the car until 3:30. I didn’t receive any notifi Everything was fine except that agent told me to pick up the car at 1. I arrived at one and didn’t get the car until 3:30. I didn’t receive any notification from the service agent about the delay until I asked him one hour later. It also took another 30 minutes get an explanation. In addition, the explanation I got was that it was a busy morning and it felt like getting my car looked at wasn’t a priority at all. The lack of timely communication was not something I expected from a luxury dealership. Good thing the lobby was comfortable. More
by TONYHSU6188
Employees Worked With
Cannot remember
July 23, 2018
Easy and quick. I worked with Dan a few times he’s always been very helpful and professional. He understands what I’m looking for and very easy to work with. I worked with Dan a few times he’s always been very helpful and professional. He understands what I’m looking for and very easy to work with. More
by VICTORWANG4111
Employees Worked With
Dan Phillip
July 21, 2018
35000 mi service Always a pleasure. This time I waited for the car to be complete. I was pleasantly surprised. Everyone is always so friendly and accommodating. Pe Always a pleasure. This time I waited for the car to be complete. I was pleasantly surprised. Everyone is always so friendly and accommodating. Peter Faltraco is my service rep and he is always wonderful to deal with. More
by MMAIO
Employees Worked With
Peter Faltraco
July 21, 2018
Customer Service.... really????? Let me tell you a little something about my experience this morning at Lexus of Englewood service.... Received a recall notice in 2017 for something Let me tell you a little something about my experience this morning at Lexus of Englewood service.... Received a recall notice in 2017 for something to do with the power back door. Called the service center and was told that they will “call me when the parts come in”. It’s OVER A YEAR LATER and I am here today at the service center to deal with another recall (this time for airbag issue). Guess what? They STILL don’t have the parts for the back door!!! They’re “going to order them.” I was told that the one repair would take 1.5 hours and I decided to wait (since I don’t live nearby)... well it has been TWO hours and the service rep just came over to tell me it would be ANOTHER 40 MINUTES!!!!!!!!!!!!! xxx? I guess my time is obviously NOT very important to Lexus of Englewood. I am livid. You know what?? Been a loyal Lexus customer for years.... I will definitely have to reconsider where I will be purchasing my next one. More
by Barb
Employees Worked With
Jorge
July 19, 2018
Great service as usual My car was ready on time. It was also cleaned when ready to go! Service is always so easy here! Very professional and pleasant environment to wai My car was ready on time. It was also cleaned when ready to go! Service is always so easy here! Very professional and pleasant environment to wait in with food and great coffee! More
by JOHNFLORE
Employees Worked With
Jorge 1210
