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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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August 07, 2018

5,000 mile service Went in for a five thousand mile service and find out that’s it’s only a tire rotation and fluid check. When I leased the vehicle, I was advised that More

by ROBINPEARL26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Na
August 07, 2018

Great experience I had a very nice experience with the Lexus service department. I felt they provided a very high level of service, were incredibly professional and we More

by CLAUDROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Jorge
Aug 08, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 07, 2018

55000 miles service I confirm that the Lexus employees were all Courteous and professional. I was there for less than two hours. Joseph was very helpful and friendly. More

by YERIDOLAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kalachian
Aug 08, 2018 -

DARCARS Lexus of Englewood responded

This rating and review mean a lot to us! It is great to hear that you found Joseph so helpful and friendly! We look forward to seeing you again next time! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 07, 2018

Speedy and professional service at its best! The people here know what they are doing. Wifi works great. I was promised one hour. It was done in one hour. Peter is great, provided a good rappo More

by YANYOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Aug 08, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this feedback. Having our customers vehicles completed in a timely manner is something we take great pride in so we can get you back on the road as quick as possible. We appreciate your business and I will pass your feedback along to Peter. Drive safely. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 07, 2018

Great service EXCEPT. . . I had a great expierence but the only thing I really disliked was the car wash. Yes I understand its complementary but they could've at least try to w More

by randelph8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jorge,
Aug 09, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write a review, Randelp. We truly appreciate your open and honest feedback about your experience. I will be sharing your comments with our team and please don’t hesitate to contact me directly if you’d like to discuss them in greater detail. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 06, 2018

Excellent Service by Steve Tedesco I brought my RX350 for my 25,000 mile service. Steve came to me right away and explained in detail what additional work was needed and had the work co More

by PINTALAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Shore
Aug 08, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your loyalty to our dealership and for taking the time to write this review. We truly appreciate your kind words about Steve. It's definitely a boost for us every time we hear positive reviews such as this. I’ll be sure to pass along this great feedback and we hope to provide you with the same excellent service for many years to come. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 06, 2018

Great people great environment, great job I’ve been going to Lexus of Englewood despite living first in Jersey City and then in Maplewood. The Whippany dealership is probably closer, but the l More

by SILVERYJESSICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Aug 08, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience, Jessica. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 06, 2018

professional Staff served welcoming when visited was so professional, Even many guests were there, enough space for relax and time for service was quite same as ex More

by YASUHARU.NAKAJIMA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kim
Aug 08, 2018 -

DARCARS Lexus of Englewood responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 03, 2018

Excellent service Great service plus close by. Love how friendly all the service team. They did the work exactly as promised. I also love the lexus sevice rest area. More

by TIMOTHY.D.HWANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2018 -

DARCARS Lexus of Englewood responded

We couldn't be more appreciative of this positive review, Timothy! It's wonderful to hear that you were impressed with everything from our staff to the comfortable waiting area and service. If there is anything more we can do for you please come back and see us any time! Take care! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 02, 2018

Excellent Good experience, very professional. Peter is very friendly and helpful. I would recommend this dealership for service and sales. The whole experienc More

by EDBICHARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Demaio, Chris Vasallo
Aug 03, 2018 -

DARCARS Lexus of Englewood responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Peter was so positive. Please come back and see us again in the future with anything else you might need. Take care! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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