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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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742 Reviews of DARCARS Lexus of Englewood - Service Center
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August 15, 2018
What happened to this service department? My appointment was for 8:30am. I checked in and made myself a cup of coffee. I waited for a while, and when I went to check my watch, the woman sittin My appointment was for 8:30am. I checked in and made myself a cup of coffee. I waited for a while, and when I went to check my watch, the woman sitting next to me told me that she was waiting 45 minutes already. I asked her if she was waiting for her car’s service to be done, and she said, “No. I am waiting to speak to a service person and get my loaner car.” At 8:55, I got up and went to speak to the person at the desk, who told me that they were a bit backed up. In the meantime, two men came in and were helped immediately. As I needed to get to an appointment, I asked for my car back. She asked me if I wanted to schedule another appointment, and I told her that I didn’t think so. Just at that moment, I was finally called in. The man who helped me was very nice and understood that I was in a rush. He moved everything along quickly, and I was in my loaner within ten minutes. My service was done, but when I picked up my car, I saw that it did not get the complimentary car wash and vacuum. I don’t know why, but I didn’t have the time to ask them. I don’t know what has happened, but this Lexus service has gone down hill. More
by SWIMMOM190
Verified CustomerEmployees Worked With
The welcome lady
August 15, 2018
one happy costumer I was please with the service.Joel is very professional and friendly.He gave me a detailed explanation with regards to my car which gave me a peace of I was please with the service.Joel is very professional and friendly.He gave me a detailed explanation with regards to my car which gave me a peace of mind. More
by ELAINEIVY.PASTOR
Employees Worked With
Joel Viriguete
August 14, 2018
Took longer than expected Very busy at service Dept. I was treated courteously when I arrived but sat for over 40 minutes before anyone came to have me sign the paperwork for Very busy at service Dept. I was treated courteously when I arrived but sat for over 40 minutes before anyone came to have me sign the paperwork for the service. I guess it was just exceptionally busy that day. Overall the staff was very courteous and apologetic. It is the first time I have ever had to wait an excessive amount of time and I’m sure it won’t happen again in the future. More
by KARLACINO
Employees Worked With
Not sure of names
August 14, 2018
Joe the service advisor was very helpful. Great experience. The staff was very helpful and the service was performed perfectly. Would recommend this service center to all. Joe was very helpful Great experience. The staff was very helpful and the service was performed perfectly. Would recommend this service center to all. Joe was very helpful and worked to the best of his ability. More
by PAYALJAIN23
Employees Worked With
Joe Kandil
August 14, 2018
These Guys Understand Luxury Car Experience! Bottom line, I have had all the fancy Lux brands. It all comes down to the service after I leave the dealer. These folks do this to perfection. Its a Bottom line, I have had all the fancy Lux brands. It all comes down to the service after I leave the dealer. These folks do this to perfection. Its a very comfortable atmosphere, they go out of their way to make you feel good. Bar none, the best dealer period. This is my second car from them, and I totally regret going to Acura and Mercedes between cars. Don't even get me stated with Park Ave Acura! Do yourself a favor, and treat yourself to Lexus of Englewood, its sooooo worth it! More
by Vic V.
Employees Worked With
Cant remember!
August 14, 2018
Thank you for service Peter was very helpful and got my car serviced as fast as possible . He explained the service and was able to accommodate me on timely manner Peter was very helpful and got my car serviced as fast as possible . He explained the service and was able to accommodate me on timely manner More
by MJSULTANIK
Employees Worked With
Peter faltraco
August 14, 2018
Exceptional service I have been servicing my vehicles at this facility for many years but must say that the service rep I got this time far exceeded my expectations and p I have been servicing my vehicles at this facility for many years but must say that the service rep I got this time far exceeded my expectations and prior service. More
by OSUALDO
Employees Worked With
Peter
August 13, 2018
A Pleasant Experience As Usual Ended up having quite a few items taken care of with my car. The service team was pleasant to deal with, kept me updated and did everything they nee Ended up having quite a few items taken care of with my car. The service team was pleasant to deal with, kept me updated and did everything they needed to do in 3 hours. Was able to sit in the little office and work the whole time. Coffee is delicious. More
by SUSANMF818
Employees Worked With
Peter Faltraco, Woman who processes payments (very kind and attentive)
August 13, 2018
Professional and friendly environment Because I'm very satisfied with the Service and the friendly environment, always they are honest at front, they treat you with respect and no hassle. Because I'm very satisfied with the Service and the friendly environment, always they are honest at front, they treat you with respect and no hassle. More
by OLOPEZ1814
Employees Worked With
Alton Howell
August 13, 2018
Service Much to the surprise of my service advisor I was back for an oil service having had one 3 weeks earlier, he was happy to see me and asked why I was h Much to the surprise of my service advisor I was back for an oil service having had one 3 weeks earlier, he was happy to see me and asked why I was here and stated isn’t it too soon? I explained I had driven my daughter to her campus in Kansas and 2,943 miles round trip and since the car performed very well( as usual) I decided to get an oil change. Nice to feel a sense of personal interest by the service advisor at Lexus of Englewood More
by JCRUZER60
Employees Worked With
Joel
