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DARCARS Lexus of Englewood - Service Center
Englewood, NJ
742 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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742 Reviews of DARCARS Lexus of Englewood - Service Center
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August 24, 2018
Great Service Service was very quick. The waiting area was clean and comfortable. My Service Rep was excellent, friendly and explained everything that would be done Service was very quick. The waiting area was clean and comfortable. My Service Rep was excellent, friendly and explained everything that would be done and how long it would take. More
by VB
Verified CustomerEmployees Worked With
Peter Faltraco
August 24, 2018
Service Excellency! They friendly welcomed me. Also,they maintained and repaired everything within the schedule and kept updated me the status. I was happy with the pro They friendly welcomed me. Also,they maintained and repaired everything within the schedule and kept updated me the status. I was happy with the professional service. Thank you again. Note; did not work with any sales people, administrators and MGMT More
by IMYMEMINE
Employees Worked With
Other Employees :
Sam Ghani, Dominic DiMartino, Santiago Caro, Rafael Gomez, Juan Cascardo, Chris Avagnano
August 24, 2018
Fast and Friendly The staff was friendly and they did the work on time. I was able to get a loaner and the price was reasonable. I will return in the future. The staff was friendly and they did the work on time. I was able to get a loaner and the price was reasonable. I will return in the future. More
by Outre1
Employees Worked With
Peter Faltraco
August 24, 2018
Yes the driver that pick up my lexas was very polite n Dan The driver pick up my lexas was very nice n Dan was very polite to tell me about what wrong w my lexas my lexas came back in good shape n clean I wasn The driver pick up my lexas was very nice n Dan was very polite to tell me about what wrong w my lexas my lexas came back in good shape n clean I wasn’t too happy about price but I understand lexas very expensive to fix More
by Maryj
Employees Worked With
August 23, 2018
Bad Experience My first "live" experience with the Service Center was not a good one. (I have previously done service by having them pick my car up for the day. Th My first "live" experience with the Service Center was not a good one. (I have previously done service by having them pick my car up for the day. This time I chose to schedule an appointment and wait for it. My appointment, for regular service, was at 3:00 - I arrived at 2:50. My car was taken when I arrived and I was told that the service would take between an hour and an hour and a half. I asked if they could get it done as quickly as possible as I had a appointment afterwards. At 4:40 I asked the status of my car and found that it had not been touched to that point. The Service Consultant apologized - said he didn't know what had happened. He said that he would get the work done immediately. As I was leaving I asked the Service Consultant to have the Manager of service call me the next day (Friday) and explain what had happened and how it could happen that my car was there for almost 2 hours and nothing was done to it.. No call on Friday. I called Friday afternoon - and left a voice mail. I finally received a call at mid-day on Monday. The Manager apologized and said something about new computer system - and acknowledged that that was not an excuse. More
by Not Good Experience
Employees Worked With
I do not know the name of any of the people who worked with me or on my car
August 23, 2018
Lexus Service experience review Someone greeted me at the door when I drove in. The waiting room is comfortable with food and drinks, snacks and comfortable chairs. Service personnel Someone greeted me at the door when I drove in. The waiting room is comfortable with food and drinks, snacks and comfortable chairs. Service personnel answered my questions. Everyone was polite and friendly. Wait time was minimal. More
by CHANIE0159
Employees Worked With
I don’t remember names.
August 23, 2018
Service review. It took over 45 minutes to drop off my car and get a loaner for a routine 10,000 mike oil change. I sat for 25 minutes before I was helped. It took th It took over 45 minutes to drop off my car and get a loaner for a routine 10,000 mike oil change. I sat for 25 minutes before I was helped. It took the service advisor extra time to manipulate the computer system to process my car. I had to wait an additional 10 minutes for my loaner car after I was told it was ready and waiting for me. I was late for a follow up appointment due this very substandard customer service. More
by ESHRE
Employees Worked With
Can’t recall
August 22, 2018
Quick and Efficient The Service Consultant, Joel Veriguete, was very helpful and attentive. He was informative with respect to the type of service required and then follo The Service Consultant, Joel Veriguete, was very helpful and attentive. He was informative with respect to the type of service required and then followed up during the service and gave updates on the status of the car. More
by OSZCZUPAK
Employees Worked With
Joel Veriguete
August 22, 2018
30000 miles service Joel Veriguete was very professional and helpful.He explained all the various items serviced. Offered a loaner car till the service was completed. He Joel Veriguete was very professional and helpful.He explained all the various items serviced. Offered a loaner car till the service was completed. He showed a great effort to help me as a customer. More
by THVERGHESE
Employees Worked With
Joel Veriguete/ Service consultant
August 22, 2018
Did not provide service requested Went to dealer for service after making appointment for 155,000 mile service. Only performed an overpriced oil change, When I’ve taken my car to oth Went to dealer for service after making appointment for 155,000 mile service. Only performed an overpriced oil change, When I’ve taken my car to other dealers for regular maintenance they provide a detailed report of everything they checked - not done here. Won’t be going back. More
by hsbesq
Employees Worked With
Unknown
