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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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August 28, 2018

Parts warranty honored Honored car battery warranty and received complementary car wash, tire shine, and air in tires. more words to meet minimum for text block, two more, d More

by slewando1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service managers and parts counter
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 28, 2018

Excellent service - professional staff Friendly, honest, reliable, trustworthy and professional staff. Service with a smile - good listeners - go the extra mile to provide excellent servic More

by pbrenda730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

At Lexus of Englewood, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 27, 2018

Perfectly arranged and executed by Peter Faltraco Needed 25000 mile check as well as brakes ,tires and sensors . Rest of evaluation and service was very knowledgeable Loaner car All performance we More

by DJCEYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thanks for those kind comments! I'm happy to hear we were able to serve you well. We are driven to offer great customer care and we strive to provide the best service experience. We look forward to serving you on future visits! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 27, 2018

Service I didn’t wait long to be called in and when I did the service was excellent. The representative explained what was going to be done to the vechicle More

by EMJARA74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from our team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 27, 2018

Perfect The staff was pleasant, friendly and worked expeditiously . The location was the perfect place to get a little Zen time. The female receptionist at th More

by JAHNIQUAGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 27, 2018

I was greeted and promptly taken care of I was shown to mo who was to take care of me. The receptionist showed me around. I met Mo and within 45 min my car was taken care of. Thank you for f More

by eportanova
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mauritzo
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you very much for taking the time to share your experience with us! It is wonderful to hear that Mo has taken such great care of you! Please do not hesitate to reach out to us if you need anything in the future. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 25, 2018

A luxurious service center If you have to wait for your car, it’s actually a pleasure to do so at this service center. It has comfortable chairs (though too low for me), TV, foo More

by JGUTTMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I did not know any of their names but they were all very very nice., Carmine Demaio, Alton Howell, Juan Cascardo
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 25, 2018

Great service Prompt attention with a plan of action to address my issue. 5k maintenance was performed quickly and efficiently. They treated me as expected. High More

by Retired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ermilio
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 24, 2018

Servicd Ran over a massive pot hole. Dan was great! Awesome experience and didn’t have to worry about a thing! I contacted my insurance and didn’t have to wor More

by RAHIMISARA.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan in service
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us this great review. I am happy to hear that everything went well for you. I will pass your feedback along to Dan. Drive safely. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 24, 2018

Excellent services Staffs were very kind and the services done very appropriate and timely manner. I felt at ease after exammining my car at this service center More

by IGYoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeorge
Aug 28, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for this great review and star rating! We work very hard to provide each of our customers with excellent service and it's good to hear that our team was able to show you what Lexus of Englewood is all about. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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