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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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August 31, 2018

Excellent Very attentive service with reasonable wait time of 2 hours Car was delivered with recall repair and I was on my way Waiting area very comfortable a More

by Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve tedesco
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Ellen - Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

Excellent Courteous Making sure your service was done in a timely matter helpful explaining the service needed to be done an on the next service what has to More

by POPYCLE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

Problem wasn’t solved Staff is friendly, but my car issue wasn’t fixed. They changed the parts but still same noise Is there. Will try one more time. More

by Guvanch Sahetov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
August 31, 2018

Always the best service! When I call for an appointment, I am always given the day and time that I ask for. I am greeted upon arrival and never have a long wait to speak to th More

by BARRYBASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your continued patronage and for leaving us this feedback. We’re very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Until next time, drive safe! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 30, 2018

great service Very knowledgeable and friendly service advisor,the entire service department is very well run Joel Veriguete was great,so were the people that greete More

by AMDSR1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguetr, Bobby Giordano
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your feedback! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything else we can do for you please feel free to pay us another visit. Take care! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 29, 2018

Perfection Everyone at LEXUS of Englewood is very professional, proficient, easy to deal with and helpful ALWAYS! They are prompt, courteous and efficient. Lo More

by CLAIRE_TOGHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Zienowicz and Aileen Siekmann, Simone Morejon, John Guarnieri
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience, Claire. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 29, 2018

excellent service MO, the auto body manager was so helpful. he allowed me to send photos of the damage to my rx350 and called me back to discuss "ball park price" for More

by MZOMBACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MO from the body shop
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your outstanding review! We’re very happy to hear that MO was of such help to you. We strive to provide excellent customer service, and we’re glad that this was the case for you! Please let us know if there's anything else we can do for you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 29, 2018

GREAT SERVICE, GREAT TEAM. Arrived at dealer with no appointment. I was greeted nicely and fast. Had a few questions and Stanly was very nice. when he didnt know the answer he w More

by vfd1269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco and Stanly
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thanks for giving us the opportunity to service your vehicle needs. I am happy to hear that everything went well for you. Drive safely. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 29, 2018

The staff was curteous and the work done was outstanding. I needed major body work along with repairs of electronics, self closing trunk and wheels. All the work was done in a first class manor and all was do More

by LLAWYERLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Giardano
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 28, 2018

Good service Service was good .., they worked with me on the price as my car is older .., I? just feel like service departments should throw stuff in like say patc More

by Leahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Leah. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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