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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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September 13, 2018

Brake problem and warning lights Service rep was quick and informative as well as honest. They honored the service coupon and loaner car was available quickly diagnosed problem very a More

by scottehalt114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan phillips
Sep 14, 2018 -

DARCARS Lexus of Englewood responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Please feel free to call or stop by if there is anything else we can do to help you. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 12, 2018

Awesome Dan! Dan was an awesome service advisor! Fast and was very factual with the timing of the service. Thanks Dan you’re the man! Two thumbs up service. More

by Kg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
Sep 13, 2018 -

DARCARS Lexus of Englewood responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that Dan was able to provide you with an awesome experience! We look forward to working with you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 12, 2018

Great service Peter F is amazing. Make it fun to have your car serviced. The entire team could not be more helpful. Actually enjoy visiting in Englewood More

by EIHANNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter F, Ash Shatnawi
Sep 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to let us know how we are doing! Peter is one of the best at his career and your review is spot on. We are happy that he took great care of you. We look forward to helping you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 11, 2018

All went well I was able to make an appointment for routine service and obtain a loaner car with days of my call. Steven Tedesco, a Service Advisor, saw me within More

by CLSERICO
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don't have the names of anyone else I dealt with.
Sep 11, 2018 -

DARCARS Lexus of Englewood responded

Thanks for giving us the opportunity to service your vehicle needs. I am happy to hear that everything went well for you. Drive safely. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 11, 2018

On time service The service waiting room is not as comfortable as other lexus dealers. Sat is very busy and they need more room to wait. However the service was on More

by PEGBOORSE6462
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan, Vlada Grigoryeva
September 11, 2018

Great Service My Service advisor (Joel Veriguete) is the one of the primary reasons I keep coming back to Lexus of Englewood. He is always pleasant , courteous and More

by gedsuagyei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Sep 13, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Englewood. I will be sure to pass along your kind words to Joel. Come back and see us any time! Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 11, 2018

excellent Steve Tedesco was great. He to the job done and made me feel like a valued customer.I would recommend to all. I do miss Mike Ramos. More

by ECHERVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tedesco
Sep 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your feedback with us! We appreciate your kind review of our staff and are thrilled to hear that you felt valued as a customer. We look forward to helping you again in the future! Drive safe! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 11, 2018

This time very poor besides the length of time 2 hours and 45 minutes I was told that my car is in the wash for 20 minutes and when I got my car back was dirty not been More

by pupazo5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve tedesco
September 11, 2018

Oil change/detailing I would like to start by saying i am at awe by how great my overall experience at Lexus of Englewood service center was. The gentleman Jorge Jorge whi More

by Phalasteen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Jorge
Sep 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I’m very glad to hear that your experience with Jorge has been very positive. Please do not hesitate to reach out to our team if you need anything in the future. We hope to see you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 11, 2018

Just as planned Satisfied fully. All work done quickly and had use of loaner. Prompt nice surroundings excellent internet nice loaner car clean. Easy to get appointme More

by RUNNINRICH46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Sep 13, 2018 -

DARCARS Lexus of Englewood responded

Thank you Jason for giving us this great review. The team is thrilled you are so satisfied with your recent experience. Do not hesitate to reach out to us if you need anything else in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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