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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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October 31, 2018

Great Service! I came in for service and was expecting a long wait. The young man took care of us in a timely and professional manner, which was great because i had More

by Tferm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gomez
Nov 01, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

October 04, 2018

First-rate service Steven Tedesco, my Service Consultant, took great care in listening to my concerns, making sure that the car was inspected for every possible problem, More

by Happy02Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco
Oct 06, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to submit this review. I am delighted to read that Steven took good care of your repair needs. He is a great asset to our service department. I will make sure I pass on this wonderful survey to him. We look forward to your next service visit. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 28, 2018

Maintenance They were able to patch up my tire efficiently and were able to give me a loaner while my car was being fixed without an appointment. More

by JENNSOSA07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Jorge
Oct 02, 2018 -

DARCARS Lexus of Englewood responded

I’m glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Lexus of Englewood for your vehicle needs. Be well, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 26, 2018

Service especialy Joe Since I reached to the dealer Joe has always welcome me and gave me a really nice and special and fast service with all my car needs. I’ll recommend h More

by PATRICIACADETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dick Shore, Simone Morejon, Joe Kandil
Sep 27, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your input, Patricia. Glad to hear that you are consistently impressed with the service we offer here at Lexus of Englewood. I will be sure to pass along your kind words to Joe. Come back and see us any time! Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 26, 2018

Best service experience ever!!! Simplest & least hassle service ever! Heavy downpour but was able into sheltered valet! Perfect & worth the 45 min drive. Service done on time & I was More

by AMGRIFFIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kalachian
Sep 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 26, 2018

Body work done I took my 2018 IS 300 in for body work. The total experience was excellent, from beginning to end. The bodywork was perfectly done, I’m very satisfie More

by reynosog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Gargano
Sep 27, 2018 -

DARCARS Lexus of Englewood responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 26, 2018

A bit over-priced. $185/hr for labor? Give me a break. Only my lawyer makes more, & I can’t afford him anymore. Just increase it to $200/hr so I am more motivated to buy my next new car / a GM, VW or Tesl More

by PAULJACOBS007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Your old-timers are conspicuously absent from the list. You fired them all or they had the good sense to quit while ahead? , Carmine Demaio, Chris Vasallo, Simone Morejon, Dominic DiMartino, John Guarnieri, Bobby Giordano
September 25, 2018

Honest and efficient servicing Having my car serviced by Lexus of Englewood couldn't be any easier. Always sure I'm getting things done correctly and in a professional manner . S More

by footfix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Sep 27, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and I’m glad we achieved that. If there is anything more that we can do please come back and see us again. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 25, 2018

I had a very bad sensor problem which took a while to resol. I finally got my car resolved it was a complete nightmare trying to get it resolved. I hope my next experience won’t be this nerve wrecking on trying More

by ULYSSESSIMSJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
September 24, 2018

Service Repoprt The service required on my vehicle was completed in a timely manner. the stall in the service department was courteous, polite and very friendly The w More

by STUISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above
Sep 25, 2018 -

DARCARS Lexus of Englewood responded

Thank you for the kind words and review! We are happy that the waiting area was to your liking and that everyone treated you exceptionally. Please come back and see us again if you need any assistance in the future! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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