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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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March 14, 2022

Kristina was so helpful to me when she serviced my car recently. I’m so happy that she let me know about her new job at DARCARS Lexus of Englewood. I will be a loyal customer from now on! Kristina is t More

by Carol H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Sinjari
Mar 14, 2022 -

DARCARS Lexus of Englewood responded

Carol, we're happy to hear our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Englewood. Drive safely!

March 12, 2022

Kristina sink air is the best service girl there. Patient , courteous and very attentive. I will definitely see her again More

by Levon.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Sinjari
Mar 12, 2022 -

DARCARS Lexus of Englewood responded

Kristina and the team deeply appreciate your glowing review! Thanks for choosing DARCARS Lexus of Englewood and we'll see you next time!

March 11, 2022

I went to service my car and was helped by Kristina Sinjari .. she is amazing and will definitely go see her again More

by engelsvitiellos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Sinjari
Mar 12, 2022 -

DARCARS Lexus of Englewood responded

Kirstina will be elated that her exceptional care earned us your repeat business! We're honored that you've put your trust in the DARCARS Lexus of Englewood team to take care of your service needs, and we look forward to your next stop by!

March 04, 2022

Service rep courteous, listened carefully, and responsive in explaining the repairs available and needed. Follow-up were timely and the repairs and up dates were well done. More

by Michael Rosen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina sinjari ??????????
Mar 04, 2022 -

DARCARS Lexus of Englewood responded

Michael, We're very pleased that the DARCARS Lexus of Englewood service team stepped in to make sure you and your car got back on the road in no time. Thanks for the kudos!

February 28, 2022

I highly recommend Dan Phillips at Lexus of Englewood. He has always been extremely helpful and a pleasure deal with when I have my car serviced. More

by Kuldeep
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the glowing review! We are so glad to hear that you had such a successful service experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

February 27, 2022

Excellent service Department, very knowledgeable. Prompt service. My car was serviced and it ran as if it were brand new! More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

DARCARS Lexus of Englewood responded

We are thrilled to see that your experience with our team was successful, Audrey! Thank you for supporting DARCARS Lexus of Englewood and we will see you next time!

January 22, 2021

Came from a different dealer to this one and it was hands down the best decision. The service was impeccable and my car was back to running perfectly again. Juan was super attentive and helped me every bit o More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Jan 22, 2021 -

DARCARS Lexus of Englewood responded

Vanessa, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at DARCARS Lexus of Englewood, and we will be sure to let Juan know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 08, 2020

Joel is a awesome service advisor. He is consistently truthful and upfront with you about any and all issues with your Lexus. He makes it seem like my Lexus IS the only car he is addressing when I’m th More

by Love my RX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yoselin Moreno Service Manager - simply put the BEST, Joel Veriguete
Dec 08, 2020 -

DARCARS Lexus of Englewood responded

Steven, thank you so much for taking the time to leave us a review! It is always a pleasure to service your vehicle here at DARCARS Lexus of Englewood, and it means a lot to know that Joel has earned your trust. We will be sure to let him know that you appreciate his help, and we look forward to your next visit!

December 01, 2020

The service manager told me the pimple on my front hood on my new Lexus e 350 was caused by tree sap, nothing further than the truth, Terrible attitude More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ceccon, Joel Veriguete, Alma Flores, Steven Tedesco, Jorge Jorge
Dec 15, 2020 -

DARCARS Lexus of Englewood responded

Edward - We are sorry to hear that you are not satisfied with your experience. It is our goal to make the purchasing process seamless, and we assure you that it is never our intention to mislead a customer. We would appreciate the opportunity to speak with you to see if we can improve your situation. We will not be able to locate your contact information without your last name, so if you are willing to discuss this, please reach out at your earliest convenience. Thank you. Contact: Customer Relations - customerrelations@darcars.com - 1-800-327-2277

September 25, 2020

Holy cow! I owned a sienna for years, for all the obvious reasons.,i stepped up to a 2013 Lexus rx350. Boy was it nice! But more importantly, the service manager Juan Rodriguez was a dream come true. Listen More

by Gregfoudy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez and Jocelyn receptionist
Sep 25, 2020 -

DARCARS Lexus of Englewood responded

Greg & Dale - This review made us smile! It is fantastic to hear that Juan delivered such an outstanding service experience. He is truly an asset to our team and we appreciate you taking the time to recognize him. Safe travels in your 2013 Lexus RX 350! We hope to see you again at DARCARS Lexus of Englewood!

Oct 09, 2020 -

Gregfoudy responded

We just bought a CPO 2017 Lexus rx350. Detecting a trend? And say my new best friend Juan again. Life is good!

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