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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
742 Reviews

742 Reviews of DARCARS Lexus of Englewood - Service Center

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September 14, 2022

Dan Phillips does a good job for me as my service rep. I trust what he tells me about my car. Grace handled the paperwork very efficiently. Thanks to all the service personnel. They help keep my car runni More

by Tulsa prof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

DARCARS Lexus of Englewood responded

Providing a seamless service experience for our valued guests is our goal, so we will certainly give Dan and Grace your kudos for a job well done. Thanks for putting your trust in the DARCARS Lexus of Englewood team!

September 13, 2022

I rate highly because of the wonderful Grace at front desk. Always fun to talk to and Knowlegeable. I was disappointed by the call back process as I could not get anyone to confirm if My service had been More

by Luis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph England
Sep 14, 2022 -

DARCARS Lexus of Englewood responded

Luis, we're sorry to hear about the lapse in communication but appreciate your kind words about Grace; we'll be sure to pass them along. Please drive safely and we look forward to earning that fifth star when you return!

September 13, 2022

Everyone is nice and very professional I can’t wait to go back good luck 👍 More

by jferrer7426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

September 10, 2022

Please please DO NOT LET MS. GRACE and MS. ROBIN STOCK walk away from this place!! I haven't seen Ms. GRACE in 3 years and to see her again this morning, it brought back a huge More

by Jungminyi2002@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace
Sep 12, 2022 -

DARCARS Lexus of Englewood responded

Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Lexus of Englewood team to assist you with your automotive needs. We'll be sure to pass your kind words along to Ms. Grace and Ms. Robin!

September 10, 2022

Great experience. Receptionist Grace was very helpful and nice. Place very clean. Everyone is wonderful More

by mattreddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace , Cynthia Jackson, Joseph England, Kristina Sinjari
Sep 12, 2022 -

DARCARS Lexus of Englewood responded

We are thrilled to hear that from start to finish you had a five-star service experience working with our DARCARS Lexus of Englewood team. Thank you for posting a review and mentioning Grace! We look forward to assisting you in the future.

August 25, 2022

I know this area from 2006, and front desk lady Grase are most helpful person. More

by Karinasimon66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph England
Aug 25, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the 5-star review and shoutout to our team, Karina. All of us at DARCARS Lexus of Englewood appreciate your business!

August 25, 2022

Always professional. Although I have an older model car, I feel more confident having it serviced here. Never disappointed. More

by Asterling1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front reception-1st lady
Aug 25, 2022 -

DARCARS Lexus of Englewood responded

Thank you for having confidence in DARCARS Lexus of Englewood! We appreciate your business and look forward to assisting you again in the future.

August 24, 2022

The service is exceptional! Everyone so polite and pleasant and Daniel Phillips kept me posted on what needed to be done abs time itvwitld take. The wait was long but I could ha More

by trrnn.albritton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

DARCARS Lexus of Englewood responded

We're thrilled to see great feedback about our team and will certainly let Daniel know how much you appreciated the help. Thanks for choosing DARCARS Lexus of Englewood and we look forward to your next visit!

August 22, 2022

I have always had good service when I see Dan in service, and this visit did not disappoint. I was kept in the loop with status updates, and everything went as I was told it would. Thank you Dan! More

by I Varga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Dan. Drive safely, and we hope to see you back at DARCARS Lexus of Englewood!

August 09, 2022

Martin (Service Dept. ) was very attentive in asking questions and finding a solution during my recent visit at the Lexus dealership. He assisted in connecting me with the More

by James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin
Aug 09, 2022 -

DARCARS Lexus of Englewood responded

James, thank you for the great review! We are so glad to hear that you had a successful service experience working with Martin and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

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