DARCARS Lanham Kia

I have a drive train warranty and it took them 3 weeks to honor it,Service dept is awful, I will never purchase a Ford again EVER! honor it,Service dept is awful, I will never purchase a Ford again EVER! More

Horrible customer service at the Service Center. I made an appointment online, showed up on time, and then waited 3 hours and 15 minutes for them to tell me that the part I needed wasn't in stock! I I made an appointment online, showed up on time, and then waited 3 hours and 15 minutes for them to tell me that the part I needed wasn't in stock! I even identified the part (a fuse from the recent recall) when I made the online appointment, so they knew all of this ahead of time. They also could have just checked if it was in stock when I arrived. Avoid this Service Center that does not value your time. More