DARCARS Kia of Frederick

Quick, Easy and Friendly I went into the Dealership in a very sticky situation. I had a used Kia Optima I still owed $6,300 on that I was cosigned on with my ex-fiance. Natura I went into the Dealership in a very sticky situation. I had a used Kia Optima I still owed $6,300 on that I was cosigned on with my ex-fiance. Naturally I didn't have the money to pay it off and no bank would refinance it without me having to pay a couple grand out of pocket. I was immediately greeted by Ron who was warm and friendly and answered any question I had. I chose to purchase a brand new Kia Optima 2016. Not only did they manage to keep my payments reasonable for me they were also able to pay off my current loan and hide my negative equity. I was able to drive off the lot with a brand new car and the entire thing was so easy and pleasant! More

Excellent Buying Experience My wife and I spent 3 working days test driving new SUVs and talking "drive away" pricing for an end-of-model-year SUV at dealerships all over the Fre My wife and I spent 3 working days test driving new SUVs and talking "drive away" pricing for an end-of-model-year SUV at dealerships all over the Frederick, MD area. While car buying seems easier than it once was, no dealership was as hard-working and as creative as the staff of Bill Baisey Kia in Frederick,, Maryland in pricing the new 2016 Kia Sorento LX tht we ended up buying.. Our salesman, Ron Torre and the dealership owner - Mr Baisey himself - were far more generous than any of the other SUV dealers in assessing the value of our trade-in automobile and that generosity and creativity was the reason we purchased our new Kia Sorento from Bill Baiey Kia in Frederick, Maryland More

Friendly Employees, Easy Sales experience. Bought a 2016 Kia Soul and had a very good experience. Ron was our sales agent and promptly came out and greeted us. He was very knowledgeable about Bought a 2016 Kia Soul and had a very good experience. Ron was our sales agent and promptly came out and greeted us. He was very knowledgeable about KIAs and showed us several different models. He was very patient as we weren't quite sure which model we were going to go with. He was very low pressure which is much appreciated as it takes some stress out of the car buying experience. The finance portion was also very easy and the paperwork didn't take long to complete. Thank you for a great experience. More

Pleasant, easy experience Went in to buy a used 2016 KIA Sportage. Service was efficient and friendly. Were able to answer any questions I had and I ended up walking away very Went in to buy a used 2016 KIA Sportage. Service was efficient and friendly. Were able to answer any questions I had and I ended up walking away very happy, with a new car sold to me at a very reasonable price. Everyone was pleasant and welcoming. More

Pleasantly Surprised I was pleasantly surprised by how attentive Mike was to what I needed. We connected right from the start and he listened to me. I did not feel pressur I was pleasantly surprised by how attentive Mike was to what I needed. We connected right from the start and he listened to me. I did not feel pressured and at the end of our transaction I felt very good about the car I chose. I appreciate their patience with me and their great customer service. Mike went above and beyond the sale and that was much appreciated. Thank you Mike Esposito. I love my car! Filomena More

Not real trusting right now Purchased a car and cancelled the gap insurance within the week. I was told I'd be sent a refund check. It's been almost two months and have receive Purchased a car and cancelled the gap insurance within the week. I was told I'd be sent a refund check. It's been almost two months and have received nothing. Called a month ago and it was my understanding it wasn't submitted so the guy could get his commission. When I called today, it was at the bottom of a pile, having not been processed yet. I'm not getting a very good vibe from this experience. The people are friendly, but now looking back, a little shady. More

Mixed Feelings I have mixed feelings about them because I grew up in the same area and went to school with the family, I liked the prices and the cars sell themselve I have mixed feelings about them because I grew up in the same area and went to school with the family, I liked the prices and the cars sell themselves. I had a problem with having to pay $ 10. for their valve stem covers and a high price for mud flaps they put on. I asked them to take off the valve stem covers and they wouldn't and I asked for a car they had on the lot that didn't have anything installed and they made excuses why it was not ready. Then came the financing we were told we had to pay a high rate. I didn't question this because we were still waiting for the insurance to pay us for our other car, but later when I checked my credit report it came up 860. the week earlier I had taken my son there and helped him buy an identical car. NOW this being said a little while later we went to refinance the car and were turned down for a lower rate and were told there was a IRS lean on our credit. We checked and there was none BUT we have found out other people have had this problem so much for the 860 credit rating. We have been back for service and one warrenty problem and I find the guys are slammed with customers during certain times but if you go when they are not every one takes plenty of time and workers with you really well. Like I said mixed feelings. I would still buy another car there and I am looking now. More

Best Deal! Took our 2011 Toyota in to trade. Was hoping to keep our payments about the same. Quick, easy, left with a 2016 KIA, and the payment was actually less Took our 2011 Toyota in to trade. Was hoping to keep our payments about the same. Quick, easy, left with a 2016 KIA, and the payment was actually less. Great dealership, would definitely recommend to friends and family. More

Sorronto I have had my car to this dealers service many many times each time they say something diffrent is wrong and never fix the problem sometimes I have on I have had my car to this dealers service many many times each time they say something diffrent is wrong and never fix the problem sometimes I have only had my car back a few days and the check engine light is back on again I think they are just resetting it and not doing anything to fix my car Last time they had my car for 10 days week before Christmas and now same problem is back they said they had to order a part at that visit and now they said they need to order another part to fix this same problem. I have only had my car to this dealer for all work and I am very frustrated with the service dept that they continue to fail to fix my car IS THIS A SCAM !!! Bad parts Bad service who know nothing about what they are suppose to be doing More

Poor service center Service center back in 2011 refused to fix my 2006 Kia Sedona under warranty. It was just a simple foot rest that broke off of it's bolts. Which is Service center back in 2011 refused to fix my 2006 Kia Sedona under warranty. It was just a simple foot rest that broke off of it's bolts. Which is strange considering the plastic foot rest was completely fine. They refused to fix this, the guy whom stated he was the service manager blamed it on me for being overweight and told me by. Since that period, I have paid well over $120,000 in new cars. Bill Baisey, you haven't seen a cent of that money of mine. More