DARCARS Chrysler Dodge Jeep RAM of New Carrollton

Approach with caution, please do not purchase here! On August 25, I purchased a 2015 Jeep Patriot (Manuel transmission) with 1,800 miles from Darcars New Carrollton. My entire experience has been dreadf On August 25, I purchased a 2015 Jeep Patriot (Manuel transmission) with 1,800 miles from Darcars New Carrollton. My entire experience has been dreadful, exhausting, and full of broken promises from the dealer. Less than 24 hours after purchasing the certified used vehicle, the car broke down to the extent of being non-drivable. I called and informed the dealer and GM (SAM, who was extremely unprofessional towards me and his staff) and they assured me they were going to have the vehicle towed to their location to be repaired, which they did however I was charged over $90 for the tow. Once the vehicle was at their location they did not offer me loner vehicle nor did they offer me any assistance to getting home. I informed the dealer and GM that I just purchased this vehicle, it should not have broken down 24 hours later, that I would like another vehicle, and loaner vehicle in the meantime. The only options given to me was taking an upside down loan for a more expensive vehicle and receiving a loaner vehicle was out of the question. After waiting a week I received a call stating the vehicle was repaired, that they had to do major repair on the clutch or manual transmission. I go pick up the vehicle, I am reassured that the vehicle has been repaired, that I would be reimbursed for the tow, and that I should have not have been charged for the tow in the first place; but my experience doesn’t stop here. I had to take the car back the very next day because the protective shield underneath the car was not reassembled correctly, which caused the entire front piece to scrape the ground. I take the car back to the dealer, for the protective shield to be replaced shield. Once it was replaced, I requested the service repair record(s) for that day and any other services records from the moment of my ownership. I was then instructed that I would receive those records and reimbursement for the tow, which would be no longer than 2 weeks from that date and sent out via express delivery method. To date, it has been over a month and I have yet to receive anything. To make matter worse, no one communicated anything to me in terms of the delay or reasons for the delay. So, I reached out to them again and this time I was reassured that everything was in the mail, but no one can provide me with a tracking number or ETA of the package delivery, which I have yet to receive and it has been a week and a half since that conversation. In conclusion, the customer service is terrible, their maintenance repair service is subpar at best, upper management is unorganized rude and fail to meet the mission, vision, and commitment to the consumer, of the organization. I am putting my experience out there because I do not want anyone to experience what I have, which has been costly, time consuming, and very insulting. More

Price seemed good, actual condition and service poor I have only had the vehicle for 19 months. So far, major engine work and TPM replacement ($1300). When the part finally came in they installed it and I have only had the vehicle for 19 months. So far, major engine work and TPM replacement ($1300). When the part finally came in they installed it and parked the vehicle. I waited another 2 hours to find out they were done. Bottomline: I had the rental for 9 days and my warranty only covered 5 days. Then I had to hound them for a month to get any reimbursement for the 4 days not covered. New episode: Now transmission leaking, and bad starter. Their service department is backed up. They can't even look at my vehicle for two days. by then I've used up two days out of my rental car coverage under the warranty. I asked if I could take the car and make an appointment. They said they would not recommend driving the car with a transmission leak. It's only money. More

Terrible service My car has been there since May 18th 2015 and have yet to been looked at. The service manager Steve Flint is the worst manager I have ever dealt with My car has been there since May 18th 2015 and have yet to been looked at. The service manager Steve Flint is the worst manager I have ever dealt with and i will be reporting my concerns to John Darvish More

RUN, RUN, DON'T STOP HERE!!!! DISHONEST, VAIN AND NONCARING We were referred to this dealership....I will not REFER ANYONE...THIS IS A WARNING....My experience with this dealership was the absolute worse. PLEA We were referred to this dealership....I will not REFER ANYONE...THIS IS A WARNING....My experience with this dealership was the absolute worse. PLEASE, PLEASE DO NOT, DO BUSINESS WITH THIS DEALERSHIP....YOU WILL BE SORRY!!! AND OUT OF HARD EARNED MONEY! I just purchased a used Town and Country, 2011, in January 2015, for an astronomical price of almost $19,000 with more than 70k miles. Before taking the car off the lot, we noticed that one of the sliding doors did not work...Safety Issue! Do Not believe Vehicle was MD Inspected properly, because this would have been repaired. It was mentioned to the management and we were told we would have to pay for the repair. Because of the Need for this type of vehicle, we came back to have it repaired. Once this problem was taken care of, just last week, Major repair issues are NOW required on the vehicle, like: External/Auxiliary Trans Oil Cooler Hoses, Belt Tensioner, R&R, Drive Belt and Idler Pulley, (another couple thousands of dollars $$$$ More Money) just to name a few. These are items that should have been found and replaced during a MD Inspection and not needing repair less than 3 months. If the MD Inspection was complete, these safety issues would not be an issue. Went to management this week to discuss my concerns, with no success...had to pay out MORE MONEY. This just Infuriates me and really should not have to be addressed. If you review the comments from Miransimon above, about a new car, I can Agree with their experience....THIS IS A WARNING!!!! Also, when presenting your copy of paperwork, Never Let It Out Of Your Hands, adjustments can and will be made, as with OURS...BE CAREFUL. Made every attempt to correct problem...OUT Of Money and STUCK with a UNSAFE VEHICLE at this Point. The Sales person was GREAT! Mrs. King, but the financial group took total advantage of our Families Need for a vehicle and RIPPED US OFF. DARCARS....JUST MAKE IT RIGHT FOR THE FAMILY'S SAKE....!!! More

You Guys ROCK"! My experience @ New Carrollton (Darcars dealership) was excellent, from the moment that I walked in, I was greeted by Giovanni, he then introduced me My experience @ New Carrollton (Darcars dealership) was excellent, from the moment that I walked in, I was greeted by Giovanni, he then introduced me to a ( Sales Consultant) David Sadat. I didn't feel pressured or uncomfortable. I was able to trade in my car and purchase a truck less than 3 hours I was on my way home. Keep up the great work Giovanni and Frank!!! And thanks for providing me with a great car buying experience!!! I Highly Recommend this dealership! More

Excellent Team who Listens! I want to thank Lambert Selenou (Sales Consultant), Frankie Gach, (Sales Manager), and Roxana Lopez, (Finance Manager) of DARCARS Chrysler Jeep Dodge I want to thank Lambert Selenou (Sales Consultant), Frankie Gach, (Sales Manager), and Roxana Lopez, (Finance Manager) of DARCARS Chrysler Jeep Dodge of New Carrollton! I was immediately greeted by Lambert who listened as I told him the type of car I wanted in order to fulfill my day to day needs, the price I was willing to pay because I wanted to live within my means and something reliable. After he didn’t show me the door, He immediately brought me two cars that were within my price range and one that he knew that I would really like (2011 Volkswagen Jetta). (Gorgeous, Clean Car Inside and Out) He was very patient as I called my mechanic and confidant and didn’t try to upsell me. He showed me the Carfax and then asked if we can give you the price that you want and if you are satisfied with the car inside and out, would you leave with it today, I told him YES! Lambert then sent me over to Frankie who worked some magic and next thing I knew, I was introduced to Roxana, who told me that the car was mine if I was satisfied with the price which included extended warranty (Added Care Plus) for 2 years (Well I was shocked, speechless and so very elated!) They were really honest with me because my credit score was a little less than perfect, but this team went above and beyond the call of duty to ensure that my satisfaction was guaranteed at every turn. Sooo, papers were signed and I walked away with my car within a matter of hours. This was by far the most easiest time that I have ever had in buying a car and trust me I have met some characters. So if you are in need of a CAR and DEALERSHIP that truly listens and won’t haggle with you, then you need to RUN, CATCH THE BUS, and/or WALK to DARCARS Chrysler Jeep Dodge of New Carrollton! More

Very Positive Experience My experience with the dealership was positive. The Sales Consultant was very knowledgeable about all of the vehicles on the lot. He answered all of My experience with the dealership was positive. The Sales Consultant was very knowledgeable about all of the vehicles on the lot. He answered all of my questions but did not pressure me. The Finance Manager was friendly and very efficient in processing the sale. More

horrible quality of work the quality of work here is absolutely horrible. Took my magnum in to get the turn signal fixed. The service was not completed and I had to take off the quality of work here is absolutely horrible. Took my magnum in to get the turn signal fixed. The service was not completed and I had to take off work and go back to get fixed again. took my car in to get sway bar fixed $1,200) left and the car wouldn't start 25 minutes later. Finally started and found that the heat wasn't working, the temperature gauge was not moving and then the car started to over heat, and the steering column started making noise. Check engine light came on and throttle censor light came on. took car back a week later and they tell me the heat should work but the heating core may be going bad. I left to find the heat was still not working and the check engine light and every thing else was still happening. Took car back another week later service team bled the antifreeze line and the steering line. Steering got better but nothing else go better. Took car back a week later and was told that I have fluid in the engine and the heads and valves will need to be replaced for a grand total of $2,800 or more. Since the Car is not drivable these things have to be fixed so the car has to stay. The car sat for a week with out anything being done thus I had to rent a care during the holiday and pay holiday rates and the car has been with Darcars for 2 weeks. I only needed a sway bar and bushings and now I cant drive the car. Absolutely being robbed here. So not happy. All the banging they did on the car and they are telling me that these are two separate occurrences that is not caused by them. More

Poor Repairs and Qualtiy of Work 30 days after paying $220 and the complete a/c system failed. I took the vehicle to another Darcars location (Silver Spring) and was informed Darcars 30 days after paying $220 and the complete a/c system failed. I took the vehicle to another Darcars location (Silver Spring) and was informed Darcars of New Carrollton during the original repair charged the unit with 3 lbs of coolant when the unit is only designed to hold 1 lb of coolant, the overcharge caused damage which they are trying to deny and not fix. I now have an $800 repair bill to replace a valve and system line, plus recharge the unit. I have attempted to discuss this with Darcars corporate customer service and after I stated "I have ZERO confidence in your repair capabilities" they offered a disrespectful $40 refund. I am pushing forward with a formal BBB complaint and a complaint with Chrysler Group LLC. More