DARCARS Chrysler Dodge Jeep RAM of Marlow Heights | Page 3

If you shop at this place you will regret it! Darcars of Marlow heights is the worst place to do business ever in the history of cars. You should stay far and away from this nightmare of THE MOST Darcars of Marlow heights is the worst place to do business ever in the history of cars. You should stay far and away from this nightmare of THE MOST poorly executed sales services ever assembled in the history of mankind. It is rare indeed when you literally feel anger and embarrassment towards the process of buying a car... It isnt about how they make money, Sure you can make poor choices or let things slide...its sales after all..in my case I have bought service contracts from them that they have utterly failed to even activate them after purchase. I have had to contact the BBB on them twice after 3 months just to get the contract I signed honored and processed, and to this date I still do not have those contracts (mopar/ally ect.) activated! Any business that cant stand by their agreements is no place to do business. Its pure lunacy to have to BEG a business to give you what you purchased...Even now I have to get a lawyer to untangle this monstrosity...If you need a car go to Virginia and stay away from any place called DARCARS. If the sign says DARCARS run in the other direction. More

Great improvements. I was suggest having someone at the check in desk to greet people at all times, but otherwise the service has improved exponentially within the past f I was suggest having someone at the check in desk to greet people at all times, but otherwise the service has improved exponentially within the past few months. I did not wait long after signing in for service, my paperwork was processed quickly and my car was ready within two hours. I did receive a phone call to let me know my vehicle was ready for pick up. However, when I got there for some reason the young lady at the cashier window said she needed my paper before directing me to the check in area. That didn't seem right so I signed in to make sure I wasn't overlooked. One of the service techs directed me back to the cashier and then I let him know what I was told. My paperwork was available the entire time and this seems to be a common occurrence. I reviewed and signed my paperwork as usual. Then when I left the young lady ran after me because I was given the wrong paperwork. I did not catch her name but if this is normal for her I thought it was worth mentioning so it can be addressed. Otherwise, I had a GREAT experience. More

Ask for Dwayne & Cedrick! These professionals are there to Sell Cars! It cost me nothing but time for Dwayne to give me my options and Cedrick made the deal. This team at DarCa These professionals are there to Sell Cars! It cost me nothing but time for Dwayne to give me my options and Cedrick made the deal. This team at DarCars Marlow Heights are here for their Customers. They made me feel like my business mattered to them. They made sure I didn't leave without buying a new car. I've bought 4 cars now, Dwayne made trading in's simple! Thank you Dwayne & Cedrick! More

Awesome Experience Thank you Darcars team for a smooth transition into our new Dodge Jouney. Kudos to the Darcars team. Kudos to Kevin, Brenda, Michael and management. Thank you Darcars team for a smooth transition into our new Dodge Jouney. Kudos to the Darcars team. Kudos to Kevin, Brenda, Michael and management. More

Sleezy If I could rate this dealership a zero I would. First off I was charged 895 for gap insurance when the cost of it was 295. I would have paid 3k more f If I could rate this dealership a zero I would. First off I was charged 895 for gap insurance when the cost of it was 295. I would have paid 3k more for a warranty from what it was marked up. My interest rate was marked up 2 points from the buy rate the bank issued me. Michael Williamson not only tried to take advantage of me while I was signing but tried to contact me after I bought my vehicle to go to the bar with him. More

For oil change Friendly reception by Shawn or is it Seun at the service office.. And the job done professionally. In my opinion, this is the best of Darcars service Friendly reception by Shawn or is it Seun at the service office.. And the job done professionally. In my opinion, this is the best of Darcars service centers I've visited yet. More

Oil change I went in for oil change and it was freezing in the waiting area. Every time I go back for oil changes there’s always a new set of people that you hav I went in for oil change and it was freezing in the waiting area. Every time I go back for oil changes there’s always a new set of people that you have to deal with, It’s never the same person when you return. Sometimes you get excellent service and then there’s times when there is just horrible service. More

Much Better Service I purchased a protection plan for the vehicle I bought last year. In past 12 months I have had nothing but poor customer service. I was ready to give I purchased a protection plan for the vehicle I bought last year. In past 12 months I have had nothing but poor customer service. I was ready to give up and request a refund on my protection plan so i could go elsewhere. However, on my most recent visit Takia FAR exceeded my expectations. Every issue I experienced in the past was non-existent. She is courteous and helpful. She did everything she said she was going to do and kept me in the loop as far as the progress on my vehicle. Takia is a great addition to the team and has renewed my confidence in trusting my vehicle with Darcars. Thank you, and keep up the great work! More

Awesome Job Great experience dealing with Darcars. This my 2nd car buying from them. Robert Davis is a great salesperson and the financial advisor Joseph is great Great experience dealing with Darcars. This my 2nd car buying from them. Robert Davis is a great salesperson and the financial advisor Joseph is great. More

Great customer service from Sean Sean in the service department was the ultimate professional who addressed all our questions and took care of our vehicle. He is the epitome of great Sean in the service department was the ultimate professional who addressed all our questions and took care of our vehicle. He is the epitome of great customer service. More