DARCARS 355 Toyota

Do not authorize anything verbally. Get all recommended services on paper and respond via text or email. They refuse to respond to my request for detail amounts to be submitted to insur Get all recommended services on paper and respond via text or email. They refuse to respond to my request for detail amounts to be submitted to insurance. Implies to me they have something to hide. As an auditor I will follow up with government auditors More

Avoid them at all cost. Rude managers, will break their promises and call you a liar. Had experience with this manager called Kevin, who was extremely rude and unprofessiona Rude managers, will break their promises and call you a liar. Had experience with this manager called Kevin, who was extremely rude and unprofessional. Like one would not believe this customer service in 21st century in a first world country! More

I bought a used RAV4 prime at this dealer. I have to say the salesman Alex Boisisso Dhadja was helpful, easy to work with, and did not unduly pressure me to buy additional unnecessary packa I have to say the salesman Alex Boisisso Dhadja was helpful, easy to work with, and did not unduly pressure me to buy additional unnecessary packages like the DARCARS Assurance package. If there was one downside, it is that I spent a long time waiting for the finance person to do the paperwork, both when I wanted to put down a deposit and when I went back to title the car. When I got to see the finance person, he was very efficient and easy to work with as well - I am sorry not to know his name. I looked at previous reviews of 355 Toyota before buying which complained mainly about problems with having to finance a car - I paid for the car in cash, so I did not have any experience with that aspect. More

Service for 2017 Rav4 was excellent & efficient, thanks to Kevin Colindres! I was waiting for the car & Kevin kept me in the loop with the mechanic's findings. Kevin was very courteous & professional at al to Kevin Colindres! I was waiting for the car & Kevin kept me in the loop with the mechanic's findings. Kevin was very courteous & professional at all times & explained in detail some of the findings I didn't understand. Very please with the outcome & would refer friends and family to Darcars355Toyotta! More

My Toyota Hybrid Camry was at 355 Darcars dealership for over 8 weeks and I have never experienced such poor communication and misdiagnoses. For example, they first said my entire wire hamper needed to be over 8 weeks and I have never experienced such poor communication and misdiagnoses. For example, they first said my entire wire hamper needed to be replaced. However, it turned out there was nothing wrong with the wire hamper – there was a hole in the engine! Then they said that the hole must have been caused by my not ever changing the oil (I am sure that comment was made because I am a woman) – yet, I had proof that I changed the oil exactly according to Toyota’s recommendations. However, despite my Camry being within the 5-year warranty period and even their mechanic admitting he didn’t know what caused it, they said it was NOT covered by the warranty. So we had no choice but to agree to pay for them to put in a used engine. After the used engine was put in, the same exact cylinder misfired (which caused the hole) so they had to admit it was NOT my fault but rather the computer system was faulty and it was covered by the warrantee. During the 8+ weeks my car was there, I called them once a week to get an update – which I think is very reasonable. I would leave a message for either the Service Manager or the Customer Service Representative and yet it was rare to get a call back. At least 4 times, I resorted to physically showing up at the dealership just so I could get an update on my car. I will never return to Darcars 355 for ANYTHING. More

I went to there 3/20/2023 to have my break pads replaced. Front person said my last oil change over there suggested that front pads needed to be replaced. I told him that I want to replace all, front and Front person said my last oil change over there suggested that front pads needed to be replaced. I told him that I want to replace all, front and rear ones. He didn't say no, actually say nothing. I thought he will do my way. And then he asked me that I need to do fluid service, I said no, since I did add the new stuff there couple days ago and everything looks fine. He gave me estimate $670 and didn't told me what services I got and what costs for each one. I asked him why replace the breaks so expensive now, he said that it is the price now: he didn't say it only replace two front one and added fluid work, which costs about $250. I thought that it maybe the price now for replace four pads. Then he printed the sheets to let me sign here and sigh there, I didn't looked at the sheet one line by one line then and signed it. Today I just took a look at the receipt and found rear pads have not been replaced, which I wanted, and fluid service was did, which I did want and cost about $250. Actually he never told me the price for that service. I call him today and he just say it was communication problem. And rear ones need to be checked next service. I am almost 80 with heart problem and I went to there (I used to live there ) from Baltimore and just want to replace all pads for safety. But not as I want. Actually if the rear pads had been replaced then, even the fluid serviced had been added, which would cost $1000, I would do that. Do you want 355 to server you like this way? More

Found this visit perfect in so many ways. Fast service, efficient, clean. Person at front desk , bright an cheerful for early in the morning. Car repaired, kept informed , courteous personnel Fast service, efficient, clean. Person at front desk , bright an cheerful for early in the morning. Car repaired, kept informed , courteous personnel even outside. What started as a bad morning was transformed. Thank you A J and the rest of the people there . One happy customer More

They have outstanding service all over dealerships. Really professional fast reliable friendly most importantly they know what they are doing. I really love to go there every time and know that my car Really professional fast reliable friendly most importantly they know what they are doing. I really love to go there every time and know that my car is in safe hand More