D-Patrick Boonville Ford

Awesome! Eric and Micky were very friendly and provided all the information I needed to make an educated purchase. I'm very happy with my purchase! Eric and Micky were very friendly and provided all the information I needed to make an educated purchase. I'm very happy with my purchase! More

Very courteous and timely. Best dealership period. The lot could use some serious repairs. It gives a bad first impression for a potential new customer. First impressions are v Best dealership period. The lot could use some serious repairs. It gives a bad first impression for a potential new customer. First impressions are very important. More

Awsome new Pick up truck purchase. I will give them a 5 star rating only because they went out of their way to meet my requirements on a New F-150 purchase. I was greeted with friendly I will give them a 5 star rating only because they went out of their way to meet my requirements on a New F-150 purchase. I was greeted with friendly attitude and people that had class. They didn't try to pull the salesman pitch on me and was very non pressure on the sale. I was able to test drive and ask questions all of which were answered . I usually don't like the salesman to come with me during a test drive of a new vehicle but I was very comfortable with Jeff "Big Country" Sharp. I was also very comfortable with Micky Hammers Finance Manager and Paula Hamilton the whole transaction happened mostly over the phone and the dealership visit was only an hour. So if you need or want a new or used Ford go visit the fine folks at Boonville Ford or D-Patrick Ford. More

Quick When I set up my appointment for a recall and oil change they said it would take 2-3 hours I was out with in an hour and 15 minutes When I set up my appointment for a recall and oil change they said it would take 2-3 hours I was out with in an hour and 15 minutes More

Low pressure and knowledgeable. Good selection. Straight forward pricing with friendly sales people everyone was easy to get along with. Would recommend to others and knowledgeable. Good selection. Straight forward pricing with friendly sales people everyone was easy to get along with. Would recommend to others looking for new vehicle. More

Great Service Received excellent service, received oil change and rotation of tires. Ryan and the staff are always professional and very nice. Couldn’t ask for any Received excellent service, received oil change and rotation of tires. Ryan and the staff are always professional and very nice. Couldn’t ask for any better service and professionalism. More

Great truck buying experience! I was looking for a newer F-150 and Corey explained to me how leasing would be better for me. He went over everything about leading and how at the end I was looking for a newer F-150 and Corey explained to me how leasing would be better for me. He went over everything about leading and how at the end I have the option to buy(which I will). Everyone was friendly, professional and knew what all about their product. More

Buyer Beware- D-Patrick Worst Customer Service About 3 weeks ago I bought a brand new 2016 Ford F250 Super Duty King Ranch crew cab from D-Patrick in Boonville. While purchasing my new vehicle eve About 3 weeks ago I bought a brand new 2016 Ford F250 Super Duty King Ranch crew cab from D-Patrick in Boonville. While purchasing my new vehicle everyone was very nice and I felt like I was in good hands. I have purchased 2 vehicles from D-Patrick in the past and felt I was a valued customer. Driving off the lot with my brand-new truck the service advance trac light, airbag light, trailer brake module fault, 911 assist fault lights all started to go off, only 2 miles into my drive home. I took the truck into the dealership the next morning to be serviced. The dealership in Boonville had the truck for 5 days repairing the issue. When I picked-up the truck after work the lights went off again on my drive home. I went online to check my vehicle health report on Ford website and it stated urgent service required. I took the truck to the DPatrick Ford location in Evansville to have them work on my truck. They have had my truck for 10 days at this point with no idea of how to fix the problem. The service department has been in talks with Ford engineers and been driving my truck daily while hooked up to a diagnostic computer to try and figure out the issue, putting hundreds of miles on my truck in the process. Do to the fact that I need a truck and feel this one is unsafe, I called Ford and they told me to talk to the dealership about compensation. I called the Boonville location about making it right and the sales manager told me to come down because they stand behind what they sale and he wanted me to be happy. While at the dealership the sales manager was rude and standoffish. He wanted to give me trade-in value for my new truck and sale me a different truck, giving me around $16,000 less for the truck I just purchased. The “deal” he was working on would have made my loan payment go up $150 a month. This was for a truck equal to mine, instead of trying to provide good customer service they were trying to make more money off me. When stating my disappointment with the situation and customer service to the sales manager he stated “I just sell them, I don’t make them.” WOW. The owner also was not helpful with the situation and spent most of our conversation talking over me and my spouse. He basically told us that we should be thankful that they gave us a courtesy vehicle because they weren’t required to do that and a lot of dealerships don’t offer that service. He told us that the situation was bad for all involved; it would be unfair to them to do an even trade because Ford wouldn’t reimburse them for the truck and that was unfair to them. He stated they have sold 10,000 vehicles this year and only make 5% on each vehicle. I guess he was wanting my sympathy but after D-Patrick tried to make more money off me because of the situation, I just can’t see them as the victim. The owner called me back later that day and told me that he called Ford to recommend that Ford buy back the vehicle. He told me that should hold a lot of weight with Ford and it is something he usually doesn’t do. This week the service department called me to inform me they fixed the problem. They fixed a loose wire and no error codes have come on since; but there was no guarantee that it wouldn’t go off in the future. They told me I could pick it up the next day. I called the next day to confirm picking up my truck and they told me they had bad news the service lights came back on. They told me that they have no idea what the problem is and they had exhausted their resources and it was up to the Ford engineers at this point. They do not know when the Ford engineer is going to come. The service department has been very friendly but the situation is frustrating. The dealership is still unwilling to help correct the situation and I am left making payments on a vehicle that I cannot drive. I am in communication with Ford, but at this point I am just waiting for the lemon law to take effect so I can get my money back and this truck can be branded a lemon. That would honestly be the best result; that way no one else gets stuck with this truck without knowing about its serious safety issues. I just want to let everyone know that D-Patrick has the worst customer service I have ever experienced in my life and I would never recommend them to anyone. They will be nice to you while selling you a vehicle or doing warranty work but other than that they don’t care about you! More

Great!! I went to get a used car and ended up with a new car and I couldn't be happier! Everyone was so nice and helpful. I will definitely go back for my ne I went to get a used car and ended up with a new car and I couldn't be happier! Everyone was so nice and helpful. I will definitely go back for my next car. More

The truck I wanted and the price I wanted.. The best price I found and the exact truck I wanted . No Hassle to the point unlike others where I had to talk to more than the salesman and then barg The best price I found and the exact truck I wanted . No Hassle to the point unlike others where I had to talk to more than the salesman and then bargain and talk to more people. More