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D'Arcy Buick GMC

Joliet, IL

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70 Reviews
D’Arcy Motors has been in business in Joliet for 20 years. We have a large selection of new and pre-owned vehicles from which to choose. Our state-of-the art service facility features 2 quick oil change bays and 25 service bays that allow us to serve our customers even better. All of our service technicians go through several hours of training to become Certified Technicians. We also have a GM World Class technician on staff. We provide a free shuttle service as well as an early bird and late night drop box for added convenience. Your vehicle will receive a complimentary car wash with an oil change or any service work that is done. We are committed to your complete satisfaction. Stop in to see us!
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2022 Essington Rd

Joliet, IL

60435

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Showing 70 reviews

January 10, 2024

I purchased a new Sierra with the trade of my Jeep. My salesman was Kyle Lopez and the sales GM Luke Sillar joined once it was time to crunch numbers. Both were great to work with, both knew the prod More

by cu031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Sillar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Lopez, Sales
October 06, 2023

I just bought my second Buick Encore from D’Arcy and couldn’t be happier. My salesmen was J.R. and he sold me my first Buick. A real great guy to work with. No pressure but went to great lengths to my e More

by cjfreelove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JR Spina
April 26, 2023

Worst Dealership I have ever worked with! Crappy service department, and they sold me a BRAND NEW vehicle with a repaired rim. When I tried to get it resolved through them they did nothing. More

by Mike G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Weber
May 22, 2023 -

D'Arcy Buick GMC responded

Thank you very much for reaching out, we are known as one of the leaders in the auto industry and we want to keep our reputation as such. Brand new vehicles come from manufacturer, if there is any type of cosmetic damage at time of delivery we do arrange to have repaired before sale. . When we brought in GM to review the claim they ultimately offered assistance unfortunately they denied 100% percent coverage. We sincerely apologize for any frustration stemming from your service visit as we certainly are in the business of helping people.

May 22, 2023 -

Mike G responded

GM contacted YOU, then told me there wss no way to prove it. Now why would they do that? So they basically called me a liar after speaking to YOU! YOU sold me the vehicle with a defective rim. YOU should have replaced the rim! YOUR actions show 0 accountability! Don't hide behind GM! Be accountable and replace the rim!

March 29, 2022

Excellent! I recently just purchased my first Buick Envision! Mark Hardman, the salesperson was very helpful and made the whole process painless. Thank you to e More

by platinumcard
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hardman
August 26, 2021

I took my car in for an oil change and tire rotation,when I pulled in the service garage, I waited as the the two exchanged glances to see which one was going to wait on me Which is very rude and unprofess More

by 1srandle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristy Weber
June 05, 2021

Saturday i went to Darcy automotive in Joliet . I told Matthew ""the salesman "" i was on a budget so i needed a car for under $15.000 for my wife by Monday June 6th for work and told them that .. He se More

by welchman64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
mathew , Kristy Weber
January 30, 2021

Outstanding! From sales to service I am impressed and I’ve bought a lot of cars. Salesman Sergio professional, friendly, patient, helpful, follows through. I highly recommend him. Cashier- outstanding. S More

by erikah1112000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio
May 08, 2020

Mitch was great to work with! He and Mike went above and beyond to make sure the deal was done. Thank you to Rob in finance for a smooth paperwork process when picking up the vehicle too! Shout out to Frank More

by LTA
Recommend Dealer
Yes
Employees Worked With
Mitch, Mike, Rob, Frank
March 12, 2020

Well I'm an old lady on a pension. The first thing I did this AM is to tear off any sign of D'Arcy OFF MY CAR! Yes right away they start the handshakes, smiles... FAMILY?? Ha ha ha ha... I see all the rev More

by safirewildblue
Recommend Dealer
No
Employees Worked With
Mike Risotto, Kristy Weber
Mar 13, 2020 -

D'Arcy Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with a transparent and professional sales experience, so we are disappointed to hear that yours was not up to par. Our General Manager did reach out to you and offer to give you back your vehicle, and take back ours with no hesitation, however your only response was to send you money. Please contact us at (815) 673-7146 to discuss a resolution , as your satisfaction is of utmost importance to us.

November 06, 2019

Bad and unprofessional sales man. Julio and carlos after we make deal they call me and say the truck we make the dela is not the one we talk. I call back and they dont hanging up call i hear the taking of m More

by SPadilla
Recommend Dealer
No
Employees Worked With
Julio and carlos, Jim Paulus
Nov 06, 2019 -

D'Arcy Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, I am not showing a record of an interaction between you and the D'Arcy staff since 2017. Please contact us at (815) 673-7146 to discuss your concerns, as your satisfaction is of utmost importance to us.

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