Cypress Coast Ford Lincoln

Roger is the BEST. Roger is very welcoming and friendly. I was dropping off the car for an oil change, however I also need to replace the lug nuts. Roger was able t Roger is very welcoming and friendly. I was dropping off the car for an oil change, however I also need to replace the lug nuts. Roger was able to get both job completed in a timely manner. More

This was my annual service visit. Ricardo greeted me as I entered the service department, took my keys, and pointed out the waiting area, along with the complimentary coffee. A littl Ricardo greeted me as I entered the service department, took my keys, and pointed out the waiting area, along with the complimentary coffee. A little over an hour later my car was ready to go, with new oil and filter, along with tire rotation, fluid top off, and 51 point inspection. Last year they caught some issues with my front axle (which got replaced), but this year everything was fine, so I'm on my way. Cypress Ford does a great job as always, and Ricardo, in particular, always takes good care of me. Recommended. More

On the plus side, Manny was very nice and knowledgeable. In fact, everyone on the staff is courteous. I appreciate the time estimates and offer of a ride. On the downside, I find that every time I pick up m In fact, everyone on the staff is courteous. I appreciate the time estimates and offer of a ride. On the downside, I find that every time I pick up my car, resets unrelated to the service have happened. This time, I took the vehicle in for an oil change, and when I picked it up, the EV mode had been turned off. I think it's likely someone just rested an elbow on the button that does that. A really important aspect is that this dealership doesn't have the ability to service the hybrid aspect of plug-in hybrids. There are so many on the Monterey Peninsula, I'm not sure why they don't upgrade. More

My battery died and would not hold a charge. I made an appointment online (very easy process) and dropped the car off. Roger Nichols got me in and out quickly and called me when it was ready. Wh I made an appointment online (very easy process) and dropped the car off. Roger Nichols got me in and out quickly and called me when it was ready. When I picked up the car, Roger told me it was covered by the warranty and I was shocked and delighted. Very good service experience. More

I've had good experiences with the service department for my Ford F150 and Ford C-max, both in courtesy and efficiency. my Ford F150 and Ford C-max, both in courtesy and efficiency. More

The service counter person and the shuttle driver were fantastic. Both went the extra mile to give me good outstanding service. fantastic. Both went the extra mile to give me good outstanding service. More

I got the Works done on my Explorer. It was easy to make an appointment, and simple to check in and pick up my car. The work done was thorough. It was easy to make an appointment, and simple to check in and pick up my car. The work done was thorough. More

The staff are professional and friendly. I can rely on Cypress Coast for all services. I can rely on Cypress Coast for all services. More

I appreciate the high level of service I received. Manny (Manuel Cuen) was great! Professional customer service. Manny (Manuel Cuen) was great! Professional customer service. More

My service advisor was Manuel(Manny). He had my best interest in mind. He shared with me the problem at hand while advising about a potential future problem to watch for. I appreciate th He had my best interest in mind. He shared with me the problem at hand while advising about a potential future problem to watch for. I appreciate that genuine interest in his customers. Thanks Manny, Mark Hopkins More