Cypress Coast Ford Lincoln

Chuck and Roger were very accommodating and Knowledgeable about my F150 and the problem I was having with the locking mechanism in the steering Colum. They got the job done! Thank you about my F150 and the problem I was having with the locking mechanism in the steering Colum. They got the job done! Thank you More

Very accommodating and professional staff. Answered all my questions in a friendly and helpful manner. Answered all my questions in a friendly and helpful manner. More

Rudy was very thorough and informative about the repairs to be done. Car repairs completed and delivered as promised. Also the shuttle service to and from my house was very appreciative. to be done. Car repairs completed and delivered as promised. Also the shuttle service to and from my house was very appreciative. More

Roger my service is a great guy, always friendly, treats me good. Very knowledgeable about Fords. me good. Very knowledgeable about Fords. More

Nice, helpful, and great communication! Got my car back to me very quickly and even cleaned it for me! Got my car back to me very quickly and even cleaned it for me! More

Had a good experience bringing my truck in for service on a TSB. The only negative experience was going in the lobby for a cup of coffee. I was going to have some popcorn but saw one of your salesmen reach a TSB. The only negative experience was going in the lobby for a cup of coffee. I was going to have some popcorn but saw one of your salesmen reach into the popcorn machine with his bare hands and stuff a handful in his mouth. He repeated this a few times. Won’t ever have popcorn out of that machine!! More

Ford dealership at Monterey/Marina offers very good service. Roger has excellent understanding of customer requests.and car services. Thank you Roger. service. Roger has excellent understanding of customer requests.and car services. Thank you Roger. More

Exercise Caution with this Company Short story: Markups on customer orders, rude, unprofessional and predatory. Go to Morgan Hill, Salinas Valley, or just about anywhere else where they do not char Markups on customer orders, rude, unprofessional and predatory. Go to Morgan Hill, Salinas Valley, or just about anywhere else where they do not charge markup and violate Ford Corporate's wishes. I initiated an order for a Hybrid Maverick XLT at Cypress Coast For Lincoln on September 16, 2022. I had to accept an agreement that implied the company retains the right to implement markups or add dealer add-ons. Tony, a company representative, clarified that this could amount to $1-$k for certain additional features, such as Low Jack and ceramic coating. Though I was somewhat skeptical, I moved forward due to the limited time frame for placing orders. Fast-forward to May, I had a scheduled build date and was ready to discuss financing options. However, upon arrival, I found that Mike, with whom I had scheduled a 10:00 AM appointment, was absent. Instead, I interacted with Tony and a Sales Associate (Ratish I believe). They introduced a pricing sheet proposing an out-the-door (OTD) cost of roughly $41k on a $28k MSRP vehicle, including a $5k markup and an additional $5k for an extended warranty. I firmly declined these terms on my custom order and decided to leave. Later that day, Mike reached out to me, asking me to return to negotiate the situation. He informed me that getting the vehicle at the MSRP was not feasible. However, he offered a $1.5k discount on the warranty and a $1k reduction on their markup. Despite this, he insisted on the markup even after I refused the warranty. I expressed my dissatisfaction with this unusual markup on a custom order. At this point he snapped at me and justified the $5k markup on my custom order by citing the high price of lumber, even though dealers still profit on vehicles sold at MSRP. Unfortunately, the conversation continued to deteriorate. Mike's professionalism dwindled, and at one point, he even stepped out to buy cigarettes and lottery tickets, leaving me waiting in his office. While he was away, he suggested I could speak with the Sales Manager (Bobby I believe), who also left shortly afterward. Furthermore, they calculated their pricing based on a used Maverick on their lot instead of using my VIN. This seemed like an attempt to avoid being flagged for selling customer orders above MSRP. In summary, I found this company to be unnecessarily challenging, unprofessional, and potentially exploitative. I'd recommend potential customers to consider alternatives like Morgan Hill for a more agreeable experience. My truck is due to arrive in a few weeks. If the company reconsiders its pricing policies, I will revise this review accordingly. Additionally, I noticed ~35 1-star reviews relating to their markup practice had been removed. This leads me to believe they might possibly hide other negative feedback. I feel it's important to share this information to assist others in making informed decisions. More

Was looking at a vehicle on the lot and nearly choked at the significant markup over MSRP. Plenty of other dealerships within a short drive that won't bend you over with no lube... Take your business elsew the significant markup over MSRP. Plenty of other dealerships within a short drive that won't bend you over with no lube... Take your business elsewhere unless you like getting taken advantage of. More

Roger was great and kept me informed and explained and gave cost for all work needed to be performed. I will be back in the future. gave cost for all work needed to be performed. I will be back in the future. More