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195 Reviews of Cutter Ford Mitsubishi - Service Center
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December 16, 2022
The Service Department is very difficult to make an appointment, no one returns phone calls tried three times over a period of three weeks to try and make a service appointment finally on the fourth tr appointment, no one returns phone calls tried three times over a period of three weeks to try and make a service appointment finally on the fourth try someone returned my call and set a appointment one and a half weeks latter. After the service was done discovered my left side vehicle step plate was covered in grease and my oil reset on the dash was not complete. Also no one greets you in the service lane and you have to enter the service desk area to guess who you are supposed to see to write you up some of the advisors were to busy eating there breakfast to help customers. What happened to Cutter Ford Service commitment to its customers there is no management over the staff or is the staff on their own to do what they want. A lot of businesses are blaming the COViD or the economy but there is no commitment to its existing customers who should be the. backbone to keeping its business alive. This is not the first time of getting poor service by Cutter Ford this also happened before and I had to enlist the help of the Commercial Sales Manager (mr. Bill Lindsay) to-get service for my vehicle. Cutter Ford needs more employees like Mr. Bill Lindsey who actually care for its customers he is the reason I rated the Dealership two stars. I don’t normally rate businesses, but there needs to be improvement as the Service Department is the backbone for it’s Business. More
by Llewellyn Honda
December 16, 2022
I am very pleased with my experience with the Cutter Ford Truck Center. My truck air conditioner is blowing cold air again and the repairs were completed sooner than expected. I was very happy that my truc Truck Center. My truck air conditioner is blowing cold air again and the repairs were completed sooner than expected. I was very happy that my truck was cleaner than before the repairs were done, (the oily film was wiped off from the glass and the floor matts were free of debris and oil). The Service Advisor Joanie Ishiki was very helpful and easy to deal with and provided me with email confirmations as well. Job well done! I will definitely consider bringing my truck to your shop for future repairs. More
by fujimotop004
Employees Worked With
Joan Ishiki
December 05, 2022
Didn't think I'd get my truck back by that afternoon. But realize that some of the problems I had with this new truck ( 1 year old since getting it) hasn't be resolved. due to back order recall issues. But realize that some of the problems I had with this new truck ( 1 year old since getting it) hasn't be resolved. due to back order recall issues. More
by Laurence
Employees Worked With
November 01, 2022
Car Service Dept agent the best >>>>>>>>>>>>> On Time from start to end They know everything about my car from start to end They know everything about my car More
by Teddy
Employees Worked With
No one ask to sell or trade my car that day while waiting for my service to be done I wanted to buy a new BRONCO
September 09, 2022
My second service visit went extremely well because the service staff went into "above and beyond" mode when I showed up thinking that I had an appointment. I did have an appointment but with Honolulu For service staff went into "above and beyond" mode when I showed up thinking that I had an appointment. I did have an appointment but with Honolulu Ford from where I purchased my 2020 vehicle. They emailed me about a service that was due of which I thought was from Cutter Ford, Aiea. Nevertheless, the Cutter Ford service staff offered to accommodate my service needs without an appointment. Excellent customer service! Needless to say, "I'll be back!" Mahalo nui loa Brian! More
by Drogon
Employees Worked With
Brian Ayala
September 07, 2022
Simple to schedule an appointment using the Ford Pass app. Quick response with a helpful reminder. Friendly staff. app. Quick response with a helpful reminder. Friendly staff. More
by satoc003
