Cutter Ford Mitsubishi - Service Center

Amazing men and women with awesome customer service. Dino was amazing. It's not a surprise, he's been helpful this visit and the last visit before this one. Keep up the good work Dino. Dino was amazing. It's not a surprise, he's been helpful this visit and the last visit before this one. Keep up the good work Dino. More

Exceptional Service Department The Service Dept personnel are very helpful. Even if your service writer is unavailable, someone will always step up to assist you..Recently, I had br The Service Dept personnel are very helpful. Even if your service writer is unavailable, someone will always step up to assist you..Recently, I had brought my Transit Connect in for The Works. My car was running very efficiently after that, you might say it was ‘purring’. Thank you Liz Fontes and team. Then I lost my wheel cover, it was old, the clips were broken. So I ordered one, and Will Soong was nice enough to install it for me. Thomas from Parts, helped me to track down my ‘lost’ parts that I ordered and expedited their arrival. Then my battery died, Andra said bring the car in right away. They got my new battery installed within the hour. Thank you for making my service experience extraordinary. More

Great Service The best sales TEAM Understand my financial status and the type of comfort need for my wife and I I like good service A+ for the TEAM The best sales TEAM Understand my financial status and the type of comfort need for my wife and I I like good service A+ for the TEAM More

Very pleased I was very pleased when the cashier from the service department stepped in to get me service from one of the service writers since none of the service I was very pleased when the cashier from the service department stepped in to get me service from one of the service writers since none of the service writers did. No one should just be standing waiting for someone to say “I can help you”. This isn’t the first time. But that cashier made my day! More

It was awful. When I got there what I was told prior did not happen. Then we got shuttled home in an older model escape that looked like had been in for service tha When I got there what I was told prior did not happen. Then we got shuttled home in an older model escape that looked like had been in for service that was dirty and had no ac. Even the driver kept apologizing. Service dept communication is none. We had to rearrange our entire schedule. Even the Hertz rep on site was unpleasant instead of helping its like he didn't even try to assist. More

Great Service Friendly staff, great service! I bring my car in for oil & filter change two to three times a year, as well as for any warranty issues and any repair Friendly staff, great service! I bring my car in for oil & filter change two to three times a year, as well as for any warranty issues and any repairs. Always great service. More

Airbag Recall Service Service advisor Will Soong kept me informed and apprised of the schedule for my recall. I really appreciate Wil's attentiveness and making my service Service advisor Will Soong kept me informed and apprised of the schedule for my recall. I really appreciate Wil's attentiveness and making my service call happen. More

Bad Service “Rip Off” Aiea Cutter Ford is bad business. I purchased a vehicle 3 years ago (Ford F-150) 2011. For the past two years all it has been was a problem. I brought Aiea Cutter Ford is bad business. I purchased a vehicle 3 years ago (Ford F-150) 2011. For the past two years all it has been was a problem. I brought warranty on this vechicle and was under the assumption that it was for the duration for the whole loan. But it was not. My engine blew last year. Then we replaced it. Then two days ago my truck won’t start. Took it to their service area and all they try to do is try to run you broke. They fix one thing and something else breaks. On top of that they peeled the paint off my hood and never got back to me about it. The representative Veronica is a liar. When I asked her about how my paint was scratch she said they used a wire brush when they washed it. No one called me back. As for me I won’t buy another Ford. More

I loss trust in this dealership This review pertains the service department only. I came in to have an oil change for my mustang. Decided to go with "The Works", which was adverti This review pertains the service department only. I came in to have an oil change for my mustang. Decided to go with "The Works", which was advertised to have "Fluid Top-Off" and "Tire Rotation and Pressure Check". I upgraded to full synthetic though for the engine oil instead of synthetic blend. Upon retrieving the car, I noticed that the windshield fluid was not top off but Will, my service adviser, came to top it off in front of me, which was great, after I requested. However, I missed checking the psi on all four tires and when I checked the psi from the small display in the car, the psi were not adjusted to Ford's recommendation on the small sticker near the driver's door. It was off by 5 psi on all four tires. Of course I can always go back to the dealership or adjust it myself at the gas station but it made me wonder about the quality of the service. If I have to request the fluid to be top off and that they missed adjusting the psi, then what are the chances the lot technicians might have mistakenly put the synthetic blend oil instead of the full synthetic like I requested? Thank goodness I am about to leave the island for good in a month, since there are more Ford dealerships in the mainland than here in Oahu. One star, this is only for the shuttle service. More

Great follow up. I recommend Kevin. He goes above and beyond. He even set up a service appointment for me after a courtesy call. Thats customer service. Thanks I recommend Kevin. He goes above and beyond. He even set up a service appointment for me after a courtesy call. Thats customer service. Thanks More