Cutter Ford Mitsubishi

Bad Service “Rip Off” Aiea Cutter Ford is bad business. I purchased a vehicle 3 years ago (Ford F-150) 2011. For the past two years all it has been was a problem. I brought Aiea Cutter Ford is bad business. I purchased a vehicle 3 years ago (Ford F-150) 2011. For the past two years all it has been was a problem. I brought warranty on this vechicle and was under the assumption that it was for the duration for the whole loan. But it was not. My engine blew last year. Then we replaced it. Then two days ago my truck won’t start. Took it to their service area and all they try to do is try to run you broke. They fix one thing and something else breaks. On top of that they peeled the paint off my hood and never got back to me about it. The representative Veronica is a liar. When I asked her about how my paint was scratch she said they used a wire brush when they washed it. No one called me back. As for me I won’t buy another Ford. More

I loss trust in this dealership This review pertains the service department only. I came in to have an oil change for my mustang. Decided to go with "The Works", which was adverti This review pertains the service department only. I came in to have an oil change for my mustang. Decided to go with "The Works", which was advertised to have "Fluid Top-Off" and "Tire Rotation and Pressure Check". I upgraded to full synthetic though for the engine oil instead of synthetic blend. Upon retrieving the car, I noticed that the windshield fluid was not top off but Will, my service adviser, came to top it off in front of me, which was great, after I requested. However, I missed checking the psi on all four tires and when I checked the psi from the small display in the car, the psi were not adjusted to Ford's recommendation on the small sticker near the driver's door. It was off by 5 psi on all four tires. Of course I can always go back to the dealership or adjust it myself at the gas station but it made me wonder about the quality of the service. If I have to request the fluid to be top off and that they missed adjusting the psi, then what are the chances the lot technicians might have mistakenly put the synthetic blend oil instead of the full synthetic like I requested? Thank goodness I am about to leave the island for good in a month, since there are more Ford dealerships in the mainland than here in Oahu. One star, this is only for the shuttle service. More

Just ask for Kevin Just Ask For Kevin!! Goes straight forward doesn’t force other options, doesn’t force you into buying something you don’t want. Thank you I enjoyed it Just Ask For Kevin!! Goes straight forward doesn’t force other options, doesn’t force you into buying something you don’t want. Thank you I enjoyed it was fully welcoming and I would refer people to him. More

Overall best service Kevin and Cutter Ford were able to work with my budget and get the best deals for the best car. This was my first auto purchase and Kevin was friendly Kevin and Cutter Ford were able to work with my budget and get the best deals for the best car. This was my first auto purchase and Kevin was friendly, easy to work with, and made my purchase as painless and seamless as possible. I extremely happy with my purchase and outcome. More

Very professional and friendly My experience with ford was excellent... especially with your salesman Kevin Newcomb..he was kind And very knowledgeable... your team wasn't pushy in My experience with ford was excellent... especially with your salesman Kevin Newcomb..he was kind And very knowledgeable... your team wasn't pushy in forcing you to buy a car like some of the other dealerships.. so that's why I give Kevin and the ford team 5 stars... thanks again.... Sincerely, Clifton, and Renee Cuban More

Great follow up. I recommend Kevin. He goes above and beyond. He even set up a service appointment for me after a courtesy call. Thats customer service. Thanks I recommend Kevin. He goes above and beyond. He even set up a service appointment for me after a courtesy call. Thats customer service. Thanks More

Great experience extremely helpful service. Kevin was very helpful and knowledgeable. He made me feel comfortable the entire time. I didn't feel pressured at all while looking at cars. He was ve Kevin was very helpful and knowledgeable. He made me feel comfortable the entire time. I didn't feel pressured at all while looking at cars. He was very patient and allowed me to consider my options. I would highly recommend this dealership based on my experience. More

Terrific salesman and process Kevin Newcomb and cutter ford did a fantastic job helping me find a car that was right for me. Kevin took extra time to speak with me over the phone e Kevin Newcomb and cutter ford did a fantastic job helping me find a car that was right for me. Kevin took extra time to speak with me over the phone even though I was in a different time zone and I felt like they were personally invested into making me a happy customer. I would recommend Kevin and cutter ford to anyone. More

Bachon was great He took time to sync my phone too the truck and the next morning I noticed I didn't have floor mats called him up and he offered too drop them off at He took time to sync my phone too the truck and the next morning I noticed I didn't have floor mats called him up and he offered too drop them off at my house talk about customer service! Would definitely buy from and recommend More

Mahalo Plenty Cutter Ford Mitsubishi Cutter Ford Mitsubishi in Aiea has been our family’s go-to dealership since 2007 when we bought our first Ford F-150 Super Crew can. I was 17 years ol Cutter Ford Mitsubishi in Aiea has been our family’s go-to dealership since 2007 when we bought our first Ford F-150 Super Crew can. I was 17 years old. Then in 2014 our family purchased 2 Fords again, Ford Edge and Explorer. We knew where to go when it was now my turn to for a truck :) I refused to get any other truck. I’m truck kind of gal and I knew I wanted it to be a Ford. Came down in October 2017, met up with Kevin Newcomb, who welcomed us and already knew what we were looking for. He was very patient with us, really helped to find a medium ground for my monthly payments. I was excited to finally own my own Ford F 150 Super Crew Can. Love my truck! I love the outdoors, surfing, and my truck handles. Mahalo nui Kevin for your help and 5 Star Service. Our family is blessed again. More