Cutter Ford Mitsubishi

Good Job A really friendly place staff is cool makes you feel welcome and informs you of any work done and needs to be done on your vehicle. And if you run i A really friendly place staff is cool makes you feel welcome and informs you of any work done and needs to be done on your vehicle. And if you run into a situation where you need to rent a car hertz rental is on location to help you out which is pretty cool. More

General maintenance Excellent service! Car was done much earlier than expected-nice surprise. Will continue to have services done at Cutter Ford Mitsubishi Aiea. Thank yo Excellent service! Car was done much earlier than expected-nice surprise. Will continue to have services done at Cutter Ford Mitsubishi Aiea. Thank you, Liz! More

Five + stars Brad and his team never cease to amaze me with customer service. They never stop until you are satisfied. Thank you for treating me like family!!! Brad and his team never cease to amaze me with customer service. They never stop until you are satisfied. Thank you for treating me like family!!! More

Warranty Work Outstanding Service Writer spent time to thoroughly understand the issues the customer had with his vehicle. He also did an excellent job advising th Outstanding Service Writer spent time to thoroughly understand the issues the customer had with his vehicle. He also did an excellent job advising the customer of the status of repairs on a few occasions to address any undue concerns by the customer. Kudos to the Mechanic for an outstanding job troubleshooting and performing any authorized repairs. Would definitely recommend my service advisor/Mechanic! More

Great Service Experience I have brought my F-150 to Cutter Ford every time for service. The service department is extremely pleasant and helpful. I won't go anywhere else fo I have brought my F-150 to Cutter Ford every time for service. The service department is extremely pleasant and helpful. I won't go anywhere else for service! More

Great service again from Cutter Ford Had to do the second airbag recall for my 2014 Mustang GT along with a cabin filter replacement. Did my appointment online and brought my car in on my Had to do the second airbag recall for my 2014 Mustang GT along with a cabin filter replacement. Did my appointment online and brought my car in on my scheduled Saturday. Dino came up and got set up, and started my repairs. Took about an hour and was back home before 10:00 AM. They also pointed out an item on my rear brakes which I will address. Very attentive service writer and like my previous experience, far exceeded my expectations. Thank you Cutter Ford, hope you continue taking care of your customers like me. I look forward to a long relationship. More

I was well taken care of! The two people I worked with were friendly and helped me renew a lease on a '19 Ford Fusion. I live Kailua and Brian helped by picking me up and getti The two people I worked with were friendly and helped me renew a lease on a '19 Ford Fusion. I live Kailua and Brian helped by picking me up and getting me and the Fusion back home. More

Recall notice on my Ford F150 pick up We moved to Hawaii 6/19 with a recall notice I received in the mainland. Cutter Ford handled it in a very professional manner. Will Soong kept me upda We moved to Hawaii 6/19 with a recall notice I received in the mainland. Cutter Ford handled it in a very professional manner. Will Soong kept me updated on the progress and checked back with me to make sure everything was satisfactory after I was home. This shows an exemplary, professional and genuine concern for his customers. Definitely a great asset to this dealer. Thank you Will! More

Quick and Professional Will kept me informed and made excellent recommendations, he was friendly and personable, as were the cashier team. Best of all the Cutter Ford team f Will kept me informed and made excellent recommendations, he was friendly and personable, as were the cashier team. Best of all the Cutter Ford team finished the job ahead of schedule. More

Frustrating! The staff is friendly! However, my rating is based on the customer service. I have a brand new 2019 Ranger with transmission problems. It was taken The staff is friendly! However, my rating is based on the customer service. I have a brand new 2019 Ranger with transmission problems. It was taken in multiple times and the service department couldn't figure out what is wrong it. They had my truck for over 2 weeks and not once did the service advisor Noelle call me to give me status of what was going on. I had to call in and ask for status. Even if they still couldn't figure it out, a phone call to let me at least know that is better than their silence. Meanwhile, my loaner wasn't even close to an equivalent of my car. I had to drive a small compact loaner car that I bumped my head each time I got in and out of it. One of the times I called Noelle to ask for the status of my truck, she said they ordered a part and it would take 4 days to come in and to give them another couple days to install it and test drive it. She said she would give me a call when the part came in. No phone call. Not only is it disappointing to have a brand new truck that isn't driving right, it is extremely frustrating to be inconvenienced by having to take the truck in and get serviced, and for them to figure out what's wrong. This takes time out of my busy schedule. Never in a million years did I ever think I'd buy a new vehicle and have this kind of problem. I'm ready to give up on Ford!!! More