Cutter Chrysler Jeep Dodge Of Honolulu

My car wouldn't start, so I suspected the battery. I took the initiative to remove it and had it tested for free at O'Reilly Auto Parts. The result was a clear "bad battery/doesn't hold a charge." Sin I took the initiative to remove it and had it tested for free at O'Reilly Auto Parts. The result was a clear "bad battery/doesn't hold a charge." Since the battery was still under the three-year Mopar warranty, and Cutter of Honolulu had installed it two years prior, I took the dead battery directly to them. They have records of installing it, including the battery's information. They refused to honor the warranty unless the battery was physically attached to my car. Their insistence that I tow the car there, at my expense, seemed like a blatant attempt to get my car into their shop so they could find other things to charge me for. They claimed they couldn't verify it was the same battery they installed, which is strange because the numbers on the battery and all, match their records. They installed it. The service representative, Brian, was rude and dismissive. When my wife initially talked to him on the phone, he seemed irritated when asked simple questions about their battery exchange process. When I went in with just the battery, he seemed frustrated that I brought the battery to them. He actually pointed at me and said "the car needs to be towed here, at your expense," as if he was enjoying my predicament. All I wanted was a simple battery exchange, which is what should have happened. He said, "That's not how the warranty works," but that's exactly how it should work. After further research, calling and emailing other Cutter and Jeep Service Centers on Oahu, this is what was told to me: "The Mopar battery warranty does cover towing your vehicle to the nearest Jeep dealer for repairs related to a parts warranty. You can call Jeep roadside assistance at 800-521-2779 and give them your vehicle information and they will tow the vehicle to us." Brian never mentioned this. The main reason I didn't want to tow the car to them was because of the towing expense and I made this clear. He even pointed to me and said, "You need to tow the vehicle here, at YOUR expense", as if he was getting satisfaction from my dilemma. Their refusal to inform me of the Jeep's roadside assistance, makes me think they aren't interested in helping their customers. Avoid Cutter Chrysler Dodge Jeep Ram Fiat of Honolulu. Their business practices are shady, and they clearly don't care about their customers. More

Serviced multiple cars at this dealership. They have a very direct and clear approach. No surprises. Special thanks to Ryan who has been very helpful and easy to work with. They have a very direct and clear approach. No surprises. Special thanks to Ryan who has been very helpful and easy to work with. More

Purchased and serviced multiple cars there. Unlike most other dealers in Honolulu, they were very helpful and easy to work with. Special thanks to Danny and Ashley. Unlike most other dealers in Honolulu, they were very helpful and easy to work with. Special thanks to Danny and Ashley. More

Excellent service! Justin was very easy to work with. The staff I experienced were all very personable. Justin was very easy to work with. The staff I experienced were all very personable. More

Mike Ash and Sergiy were all awesome! They were really helpful and went the extra mile to help me drive away a happy new Jeep grand Cherokee owner. Thank you so much!! They were really helpful and went the extra mile to help me drive away a happy new Jeep grand Cherokee owner. Thank you so much!! More

Ray was my service manager and he was excellent. He made the check in and checkout procedure smooth and easy. Ray took time to review the services and offered to explain any of the items or recommen He made the check in and checkout procedure smooth and easy. Ray took time to review the services and offered to explain any of the items or recommendations. More

Always a pleasure to have my car serviced at Cutter. Kyle always takes great care of my vehicles. 10/10 service always! Kyle always takes great care of my vehicles. 10/10 service always! More

I dropped of 3 cars at the same time for different issues. Kyle great took care of all of these and helped me a lot. He always gave me update! He is super helpful guy! Thanks a lot issues. Kyle great took care of all of these and helped me a lot. He always gave me update! He is super helpful guy! Thanks a lot More

Bottom line, this was the most efficient new car transaction I have ever experienced. The sales person was professional, they answered all my questions in a timely manner. I really appreciate the ef transaction I have ever experienced. The sales person was professional, they answered all my questions in a timely manner. I really appreciate the effort they made to get me out the door with the right vehicle at the right price. Thanks, Cutter Jeep!! More