Cutter Chevrolet - Service Center

Service writer in bad mood. Asking where was express van purchased from. Asking me the mileage. And how old was the van. Its was warranty. Its a 2020 model. Asking where was express van purchased from. Asking me the mileage. And how old was the van. Its was warranty. Its a 2020 model. More

0 stars. The place was empty. No customers. I'd guess their reputation is catching up to them. The repair service is not the best. I've had my car repaired there 3 times. The first time was to have my their reputation is catching up to them. The repair service is not the best. I've had my car repaired there 3 times. The first time was to have my ignition recall repaired. They claimed that the problem wasn't with my ignition, it was a problem with my battery and would not recharge my battery but insisted that they must sell me a brand new battery. And they would not return my old battery. After that repair my radio which was working before the repair did not work after the new battery was installed. Less than 1 year later that brand new battery went bad and they had to give me a new battery under warranty. I have good reason to suspect that they sold me a used battery in place of a battery that just needed to be recharged. Wouldn't you? Remember, they stole my old battery, so I couldn't prove anything. Also, last year the parts department charged me $140. for a rim. It wasn't a special looking rim. Just a regular Chevy Cobalt rim. Lately, my headlight burned out. That cost $80 in labor to replace the lamp. Also, I had to pay $160 diagnostic fee for them to restart my radio. No report on what repair of the radio was needed. I also asked for a safety check. They asked for the insurance ID card. I told them I could return home to get it. That I would pay for the safety check and they could finish the check. His response was that he would do the paper work. He apparently meant that he would not charge me and would not start the safety check without the ID. Terrible communication skills. Other shops will start a safety check without Ins IDs or even a completed registration. I know, I've done it to rejuvenate old cars. You've been notified. More

WORST SERVICE DEPT EVER I am military, stationed in Hawaii, so that may be our first problem. Our vehicle, a 2011 Chevy Traverse LTZ, was taken to Cutter Chevrolet for a wat I am military, stationed in Hawaii, so that may be our first problem. Our vehicle, a 2011 Chevy Traverse LTZ, was taken to Cutter Chevrolet for a water pump replacement which was covered under warranty. When we dropped the vehicle off we were told 2-3 days. 9 days later with little to no communication we received our car back. At that point I said I would never take the car back there. Unfortunately a couple weeks ago we had a couple more issues that we wanted to get fixed prior to the warranty expiring. We have a check engine light that constantly comes on due to EVAP (gas cap) leak and a seat warmer that quit working. We had an appointment for a Friday morning. When we went to drop the vehicle off we were told they wouldn't even get to it until Monday or Tuesday. We said we would just bring it back then. At that point we were told if we took the vehicle that we would lose our spot in line...seriously? Anyway, we brought the vehicle back Monday, were told they would get to it that day or Tuesday. So on Wednesday we called and were told they were just getting to it. By Friday, they said the check engine light was nothing (which means I will have to have it replaced by another more competent dealership) probably 20 miles down the road after the light comes back on. So the following week, after nearly two days of waiting for a return call from the service dept regarding the seat warmer, we had to give them authorization to take the seat cover off to fix the heating element?????? this is warranty work..... Anyway we are going on three weeks, refusal to give us a loaner vehicle, supposedly waiting on parts, all warranty work, severe lack of communication, and two working parents, three kids in sports, etc..... never again, ever. Oh and we keep getting the "well this isn't the mainland" answer....seriously. More

Brand NEW 2015 Silverado Chevy LT ( 50000 dollar ) Truck So my sales experience was good the sales person didn't know a lot about the truck but that was ok I knew what I wanted and had did the research and t So my sales experience was good the sales person didn't know a lot about the truck but that was ok I knew what I wanted and had did the research and they had the color and everything. Purchased the truck and got it home and notice pitting all over in the paint. Called and they said bring it in and we will fixed that for you and give you a rental. I show up with truck they have no rentals available so they say you can bring it back another time I chose not to my choose HUGE inconvenience. So I get back still some paint defects but I decided I would live with it. So at 312 miles on the truck the AC goes out HUGE inconvenience since I have children and one is a infant so now I can drive the truck with the kids. I call and they say sure we have a opening Monday five day from now bring it in. I asked can I get a rental.. REPLY ( NO only if we keep it more then a day we have shuttle) Ok so now I have to take a shuttle back to Marine Corp Bas Hawaii and then the next day get a shuttle to come back and find out to get a rental. HUGE HUGE INCONVENIENCE!!! It is funny how they will give you lunch and go out of there way to sale a 50000 dollar truck but as soon as there is problems they turn there backs. I will never buy another vehicle from them and I will rest assure tell all my Marines to stay away from them that they don't back up there products. I was told to by Toyota by numerous people and I should have listened. So hopefully when I get back to the states Chevrolet there will hold up there end and do the right thing. More

Cutter Chevrolet Service Department has very poor and unsatisfactory customer service, work quality, communication and friendliness. My experience there was less than disappointing and completely unaccep unsatisfactory customer service, work quality, communication and friendliness. My experience there was less than disappointing and completely unacceptable. I originally brought my vehicle in the end of July 2011 for gas gage staying on E (and E light on) even though the gas was full, break lights staying on without pressing pedal, intermittently excessive cranking when turning the key to start vehicle, BOTH passenger and driver seat wiring (for heated seating & automatic moving seats forwards/up and down), broken radio, check engine light. It is now February 2012 & my car is still not completely fixed; I’ve brought my vehicle in about 11 times thus far. When brought in July 2011 the vehicle is under warranty. My warranty company only covers 7days for a rental vehicle which was above & beyond exceeded. Chevy had my vehicle originally for over two weeks to diagnose these issues & get the warranty company to come out and approve everything. After taking so long to even look over my vehicle & diagnose the issues they began to take even longer to begin and fix things. Mind you within the time they had the car I was calling for updates. Jordan Hall was my service advisor; he was very rude and less than helpful regarding getting me any information pertaining to my vehicle. With that being said, I was to look at each issue starting with the gas gage. For this issue alone the car was brought in numerous times. First they were replacing some parts- which I was told they had ordered wrong parts so that took long for them to send out and then get the correct ones in. They replaced the parts however after less than 3 days of getting the car back the gage started doing the same thing again. Bought back in and they replaced the whole full system. This issue alone wasn’t completely taken care of until end of August. Brake light staying on was fixed after a longer wait because of ordering a wrong part. Wiring for the seats was originally looked at the first time I brought it in. Upon getting my vehicle back the first time I was told both sides were fixed. However, they fixed the driver’s side wiring ONLY! I was told they weren’t working because a fuse was blown. I was told they fixed a fuse on the driver’s side and they thought that would fix the passenger’s side as well so they didn’t look at the passenger side. That caused me to have to bring the vehicle in ANOTHER time for them to fix something that should have already been fixed. (HUGE inconvenience- I live 40min away). They were supposed to replace the broken radio with a new one. They ordered the part and said they would contact me when it came in, however they neglected to do so. I called continuously for about over a week and I spoke to Jordan Hall and each time told me he checked on it & the part still had not came in. Finally at about two weeks I asked Jordan for the information on the company where the part was coming from, the order number, when he put in the order, etc… I found the company number, I called that company & gave them the information I said and the lady I spoke with said that the part was expressed shipped the day it was ordered at that it was at Cutter Chevrolet & they had signed for it a week ago! So I called Jordan back & told him that information & he put me on hold for over 30min to check & he finally came back and confirmed it was there & to bring my vehicle in again so they could install it. Since they installed it now some of the buttons on the stirring wheel are not working properly. For example; pressing the volume up button actually turns the volume down, pressing the volume down button changes the station, etc... I contacted Jordan again about this issue & he said there was nothing he could do. He was very rude & did not even apologize for anything! Excessive cracking has STILL not been fixed- it’s now February 2012. When originally vehicle was brought in July 2011 they said they couldn’t diagnose what was wrong- no repairs were made. Since then the issue has gotten worse & I’ve brought it in many times and for this issue they couldn’t figure it out. Originally they said it was my battery, they said it was no good & needed to be changed; so I paid for a new battery & a day after the new battery was put in it was doing the same thing but this time worse- to the point the vehicle wouldn’t even start without pressing the gas pedal! That was a waste of $115. I brought it back in again, and after a full day of waiting they still couldn’t figure out the problem & I asked to speak to the mechanic and I was refused. They said they do not let the customer speak to the mechanic & I was told by the service manager that the reason is because & these were his exact words “Our mechanics are geniuses in the rough. They are great at working on vehicles but they are horrible and talking and communication to the customer.” If they’re such “geniuses” then why can’t they figure out the issue with my vehicle the first, second, or even fifth time my car was in there. I had a long conversation with Terry Bennett (Service Manager) who was rude & gave me no information either. He told me he could either have his guys help solve my problems or I can take my vehicle & find somewhere else to fix it. My issue with this is that I’ve already paid my deductable to THIS Chevrolet dealership to address my vehicles issues (which they haven’t not). It’s just been one problem after another. Finally they told me they now think it’s something with my anti-theft system on my vehicle & that parts need to be replaced. They said (on Friday) they had the parts expressed shipped and would be there no later than Tuesday and they would call me as soon as it came it. That following week I received no call! I called on Friday afternoon & I was told the parts were in & that they had been since that Monday but my information was pushed to the back because they were short handed. Like I said VERY poor communication on their end! I made an appt to come in the following Monday at 8am. When I arrived I was told they had no appt scheduled for me and they wanted me to come back a different day (mind you I live about 40min away) or I would have to wait a long time. This issue still isn’t fixed and I’m waiting to hear back from them however, it’s looking like yet again I’m going to have to contact them. It’s been nothing but rudeness and unsatisfactory results from Cutter Chevrolet. Everything I have spoken of just has to do with my experience. As for the condition of the service department waiting room is very hazardous. It was raining this last time I was in there for 8hours and there were NUMEROUS leaks in the ceiling and in the glass windows. Water was everywhere & only did they start trying to mop it up & put a caution wet sign TWO HOURS after it was all wet in there. Not to mention the caution wet sign was in a hard to see spot. The leaking was so bad that in front of the door was FLOODED! They had to bring in something to suck the water up. There were puddles ALL over & water was splattering on the couch seating area & water was also splattering on the TV cord & an outlet that the TV was plugged into. I have photos of all the water- very dangerous! Also, during my 11 times in the service waiting area I have seen bugs (assuming cockroaches) on the walls, in the bathroom, on the floor, and by the vending machines. Everyone please be aware of the issues you will be facing if you choose to take your vehicles to Cutter Chevrolet. More