Curry Toyota - Cortlandt - Service Center

Curry does it again. Unfortunately I was unable to purchase my certified pre-owned 2011 rav4 from our favorite salesman Dan Flores. Had to go to another dealer that had t Unfortunately I was unable to purchase my certified pre-owned 2011 rav4 from our favorite salesman Dan Flores. Had to go to another dealer that had the car I wanted because of specific options and milage. Would have bought it from him if I could have though. Anyway ... My transmission has been whining between 30-40 mph ever since I bought the car from a dealer down county. I figured it was just a typical noise that this transmission makes. When I drove my parents' rav 4, which is identical to mine, I noticed no whining noise at all. Being that Curry has the only service department around that I would actually trust, I called them as they are convenient, and we bought our other car from them. They offered to take a look at my car under the warranty without hesitation within 24 hours of me calling. Once I brought it in, Evin was the awesome service advisor who handled the case. He told me most likely if the noise was loud enough, they would have to replace the whole transmission and I would be without the car for a week and a half, but that the replacement trans was FREE. Common problem with the 5 speed auto trans for the rag 4 v6. (Gotta love Toyota for their honesty). He called me later on at work that day to verify that they did, infact, have to replace the transmission under warranty. I was fine with that. He then apologized and told me they had no loaner cars available. I was a bit nervous because I work far from home and have no transportation. He told me that in order to fix this problem he had the transmission overnighted and it would be completely fixed within 48 hours! 48 hours? To replace a transmission? at a dealership? Unheard of. If you are a car nut like me, you know this is wishful thinking. SO, I said okay, and wouldn't you know it, Evin calls 36 hours later with twelve hours to spare telling me that they finished my car, three different people test drove it, and that there is no more tranny noise. I picked it up, and it was awesome. All I hear now is that engine note from the 3.5 v6. Excellent job. Thanks to Curry and Evin for everything and really going above and beyond to help me with my car that I did not even purchase from them. Amazing. Next car we buy, we will come back to curry. More

Just great to deal with these two service employees Just want to say thank you both for great service, I left there a very happy customer and I will return when ever my Venza requires service. Thank Yo Just want to say thank you both for great service, I left there a very happy customer and I will return when ever my Venza requires service. Thank You Mary Lou Scott More

The Best Was in and out in a half hour. Service was fast, efficient and friendly! Brittany was a pleasure to work with. Will definitely ask for her again! Was in and out in a half hour. Service was fast, efficient and friendly! Brittany was a pleasure to work with. Will definitely ask for her again! More

I recently privately bought a 2001 Toyota Land Cruiser with 45,500 miles on it and needed a NYS. inspection performed. Brian has been very helpful with questions and service on my other two Toyota vehicle with 45,500 miles on it and needed a NYS. inspection performed. Brian has been very helpful with questions and service on my other two Toyota vehicles, a 2000 4Runner and a 2012 Tacoma. Brian was very attentive and patient when asked about my Land Cruiser. Brian gave me his card and let me know I could call him with any questions about my vehicles. I sent a letter about Brian several months ago and do not know if it was received by the dealership commending him for another matter he helped me with. Brian is an asset to the Curry dealership and to the Toyota Corporation as well. Sincerely, James A. Vaught.. More

I own 2 Toyota Sequoias and both were recalled to have their vehicle frame replaced. The service rep was very good but the actual work was the problem. The first vehicle,after spending $1600 extra on repa their vehicle frame replaced. The service rep was very good but the actual work was the problem. The first vehicle,after spending $1600 extra on repairs not covered by the recall, the check engine light came on. I took it to my local shop and found that the dealer forgot to connect the purge valve on top of the fuel tank. I also found that the mechanic left his LED flashlight in in the front coil spring. When I called the dealer they said, "that's not good" but offered no compensation. On my second vehicle, Which also had the frame replaced and $1000 of extra work, I was 160 miles from home and tried to use 4wd but the light kept flashing and 4wd didn't engage. I went to Northway Toyota in Colonie, NY and they were great. They found that Curry didn't connect the front differential actuator, so they connected it free of charge. Curry should take lessons from Northway. More

was quoted $600 for new altenator & warranty battery replacement.Lied to me,rebuilt altenator labor.for battery $745.29 treated like idiot, I am for belieiving them replacement.Lied to me,rebuilt altenator labor.for battery $745.29 treated like idiot, I am for belieiving them More

It seems like everyone is commenting about sales, but my beef is with their service or lack thereof. A couple of months ago I received and extended warranty letter from Toyota, authorizing to replace my de beef is with their service or lack thereof. A couple of months ago I received and extended warranty letter from Toyota, authorizing to replace my defective meter, which is past warranty, a common problem which they decided to honor rather than deal with a class action lawsuit or call it a dreaded recall. I called the dealership and was told to bring the car in the morning and it would be ready at the end of the day. Afterwards I realized that they would not possibly have the part and stock and called back and expressed my concerns to a young lady, who promptly said "hold on". The next person who picked up the phone simply said " yeah, what", rather rudely, did not introduce himself and had no clue why I was calling, so I had to repeat my whole story. That is poor telephone manner. After he put me on hold for a long time he said that a specialist would have to call me back, within 15 minutes. Three days later when I called to inquire about the status of the specialist and was put on hold again and eventually was told that they did not know anything about a specialist. However before I bring the car in for the repair they would want to look at it to verify my letter and the Vin number. It would take only a couple of minutes. So I had to make an appointment and ended up waiting a full hour in their uncomfortable temporary waiting area which was under construction. After about 45 minutes I inquired about the status and was told it would just take another couple minutes. After an hour I was told that they did a 20 point inspection, something I was not told or a asked or informed about. To me this is nothing more than an effort to sell additional work and personally resent such an intrusion and waste of my time. Next I was told that the part needed to be ordered and I would be informed within a few days. Two weeks later I called the parts department and was told the part had been in all this time and someone should have called me. Of course this never happened. I had to make another appointment and drop the car off and was promised same day service. When I dropped it off after hours I found the night drop box empty of envelopes, however the door to the service department was open and lights were out. A box of envelopes were inside on the floor. Obviously no security at all. Late afternoon I was called that they are having problems and the meter may be defective and they would have to order another one and needed another day. Three days later the car was finally finished, OK, except for greasy finger prints all over my dashboard. A week later I was called by a service follow up inquiry, who, after listening to my complaints, offered to have a manager call me - within 24 hours. Never happened. Each one of these items by themselves is insignificant, but taken as a whole shows a poorly trained, poorly organized and poorly run service department. More

The purchase of the car from Bruce Ascher was friendly and professional. He is a quality salesman. He went out of his way to help me when I picked up the car on a snowy day. My first service call was hand and professional. He is a quality salesman. He went out of his way to help me when I picked up the car on a snowy day. My first service call was handled by Winston Anderson. He was courteous, polite, and informative. Overall I would buy another car from Curry Toyota and recommend the dealership to my friends and family. Job well done!! Robert Zawacki Briarcliff Manor, NY More

A few months ago my parents came to the dealership because they were stranded and the 411information showed it was still a FORD service location. Your service dept wasn't much help [they're the ones w because they were stranded and the 411information showed it was still a FORD service location. Your service dept wasn't much help [they're the ones who said on the phone that they were still servicing FORDs] but the best thing that happened that day was Danny Lawrence. He welcomed them into the showroom and assisted them, even though they were clearly not car shopping. It was a very very hot summer day; Mr Lawrence let my dad use his desk and phone to arrange towing, my mom was able to sit by the TV and relax. My dad is 82, my mother 78 and dealing with effects of a stroke, so it was very stressful for them to be stuck as they were about an hour from home. I'm so glad that Mr Lawrence went out of his way to help them that day. More