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189 Reviews of Curry Hyundai - Service Center
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May 12, 2018
Worst dealership to buy or get your car serviced at This is the worst Hyundai.. Do not buy a vehicle here. I had a really bad experience with purchasing my vehicle here. THEN the SUV that I bought in De This is the worst Hyundai.. Do not buy a vehicle here. I had a really bad experience with purchasing my vehicle here. THEN the SUV that I bought in Dec 2016- 2017 Hyundai Tucson sport had an issue with it. I brought it here to be fixed. First thing I noticed about the service dept was the poor customer service. The staff in service does not even acknowledge you for quite some time when you arrive. I was told when I made my appointment there is a shuttle service. I made it to work with the shuttle. Few hours in I get a call from my service advisor Tommy Jordan that there is nothing wrong with my car. He can’t duplicate the fumes, the awful exhaust sound, the black smoke from my exhaust. I told him that I’m not crazy and I did not bring my car there for 8 hours for nothing. He said well what would you like me to do, we dont see any of the problems. I had my fiancé call him to explain to him better where the issue may be. He tells my fiancé that he can’t discuss what they will do since he is not the vehicle owner. So I let some time go in the day. I called 3 different times to speak with tommy and left messages but he was too busy to call me back. The end of my work day was coming so I called back again and spoke with a Lauren who tells me that tommy is busy, they will be keeping my car and tommy doesn’t need to speak with me. So I expressed to her that I am the vehicle owner and he told my fiancé he could speak to him about keeping my car. Also, I let her know my daughter was having surgery the next day so I would need a loaner. She tells me they don’t do loaners anymore. She again, tells me that tommy will call me. I asked Lauren to just send the shuttle because I will be getting off of work in a few mins at his point, she says they are too busy and will not be sending the shuttle to pick me up. At this point, the customer service is just so bad, I tell her I will just pick up my car. I got a ride from a coworker to get my car. When I arrive there, tommy flips the paperwork over 2 pages and tells me to sign here and there so I ask him what am I signing for? He tells me to release the car back to me. So I flip it back to the front page and see 3 parts and ask what are these parts. He replied they are recalls. I asked him why he didn’t tell me they were replaced. He states he does NOT have to tell me about replacing recalls on MY vehicle. Then as I’m reading through the papers, it states how hey can’t duplicate any of the problems. I told him I am refusing to sign. I do not agree with it and the papers don’t say they are releasing the car back to me. You are signing to what they wrote down. I started asking how they can’t duplicate the problem like with the black smoke. Did u drive the car with someone or have someone following you. Tommy Jordan slams the papers down on the desk and says have a nice day! I went to a private auto body who told me exactly where the problem was instantly. so I called another Hyundai- Healy beacon and they took my car right in. They instantly found the problem and verified everything that curry Hyundai should have done. Let’s just say I will never buy another vehicle from curry Hyundai or bring my car to be fixed there. And it’s not my first bad experience or first car with curry not only in the service dept but when I purchased my vehicle as well. But will be my last! For a really wonderful experience and customer service, go to Hyundai in Beacon. Thank you Roberto and Marissa! More
by jjeess36
Employees Worked With
Tommy Jordan
August 29, 2017
Terrible experience at Curry Hyundai's service department I brought my car in for service at Curry Hyundai. This was my first mistake. I received the car back 2 days later and was In shock when I saw the cond I brought my car in for service at Curry Hyundai. This was my first mistake. I received the car back 2 days later and was In shock when I saw the condition they left my vehicle in. The interior of the car is absolutely DESTROYED. There is oil, grease and dirt all over my door pannel, drivers seat, and passenger seat. When I brought this to the service managers attention, he told me that he "covered the seats himself" and "took them off himself" so there was no possible way it was them who dirtied my seats. As I was trying to explain to him that I would gain nothing out of ruining my own seats, I was countered with nothing but sarcasm and a nasty attitude. Absolutely terrible customer service from Curry Hyundai. If I could give a negative rating I would. I highly recommend you take your business elsewhere to avoid the drama I'm currently forced to deal with. More
by paulb123
Employees Worked With
Tommy
June 09, 2016
Awful Service Experience I dealt with Brian Fitzgerald. I bought a 2011 Hyundai Sonata certified pre-owned in November of 2015 with an extended warranty. I brought it in becau I dealt with Brian Fitzgerald. I bought a 2011 Hyundai Sonata certified pre-owned in November of 2015 with an extended warranty. I brought it in because I was experiencing acceleration problems and the check engine light was on. When I took it in, he pretty much scoffed at my warranty like it wouldn't help me. I picked it up that night I was told it was fixed and they did a test run and it "seemed to be running smooth". Less than 24 hours later my check engine light was back on and I had no acceleration. I called twice and was told that Brian was busy and would call me back, later I left a voicemail. The next day by 1pm I still had not gotten a call back from anyone. I called asking to speak to a manager. They put James Papa on the phone who was a little more helpful. He said if I bring it back in I wont get charged the diagnosis fee again. I thought that would've been already expected since the first $130 I shelled out didn't do anything. I chose to bring my car to another dealership service center and when I told them of that experience they also said that is ridiculous and that of course I shouldn't be charged for a second diagnosis fee and that I also have a top warranty for used cars. Curry Hyundai has poor customer service, they don't make you feel welcome, and just want to take your money and make you leave. Where you could have corrected the situation and been understanding you also failed. Very disappointed and never waisting time or money at this dealership or service center again. Absolutely awful service. More
by AprilS
Employees Worked With
Curry Hyundai Service
March 24, 2015
2009 Hyundai Santa Fe paint problem I returned to Curry 6 weeks ago with my 2009 white Hyundai Santa Fe. Over the past few months the paint on the hood and roof has started to peel exten I returned to Curry 6 weeks ago with my 2009 white Hyundai Santa Fe. Over the past few months the paint on the hood and roof has started to peel extensively. I have had it appraised for repair by 2 auto body shops. Both said the car was not primed prior to painting. Cost to repair is over 7000.00. Curry basically shut me down due yo the fact that paint is covered up to 3000 miles, I have 42000. This I'd a manufacturers defect that Curry Hyundai isn't interested in correcting. I have reached out to headquarters in California for help. More
by SandyAntoni
Employees Worked With
Curry Hyundai Service
November 18, 2013
Service Department: I have given this dealership a high Service Department: I have given this dealership a high rating because it is very well deserved. I am always helped right away. Always with kindness Service Department: I have given this dealership a high rating because it is very well deserved. I am always helped right away. Always with kindness and genuine concern. This department is very through and works very hard on getting everything right. Their customer service is outstanding. Sales: EXCELLENT!!!! This dealership exceeded my expectations and for that I am extremely grateful. I would not hesitate to recommend them to anyone I know. More
by jfraitag
Employees Worked With
I have worked with many of the employees and they are all great, Sam Graffeo, Curry Hyundai Service
February 20, 2013
We bought our Santa Fe in for a regular service visit. By the time they were done with it, scratches had been buffed out, the alignment had been repaired, and all at a very minimal cost to us. These guys By the time they were done with it, scratches had been buffed out, the alignment had been repaired, and all at a very minimal cost to us. These guys are truly top-notch. I have rarely encountered a level of customer service like we encountered at Curry Hyundai. More
by joshcobb22
Employees Worked With
Curry Hyundai Service
April 30, 2012
Brought my 2012 Sonata in for service to have a malfunctioning door lock fixed. My driver door wouldn't unlock with the keyfob. I was told that there was a recall on the door lock and it would take malfunctioning door lock fixed. My driver door wouldn't unlock with the keyfob. I was told that there was a recall on the door lock and it would take one hour for it to be installed. After making an appointment and bringing the car in, they did get the car into the shop within 20 minutes. After the car was in the shop though, everything went downhill. I sat in the waiting room for over 3 hours without a single service adviser coming to talk to me on the status of my car or apologize for the inconvenience. So after 3 1/2 hours of waiting the service advisor came over apologizing for the wait and to tell me that the car still wasn't fixed. I would have to make another appointment where they could have the day to diagnose the car. Made another appointment, dropped the car off this time and got a loaner for the day. The loaner car was nice of them, but the car was filthy. The inside of the car had food wrappers in the backseat and the car was covered with pollen and some bird droppings on the trunk of the car. So the second time around they did fix the car, but they returned my car dirty. Not that I had the car spotless to begin with, but there were hand prints on the door panel they had removed and the car wasn't washed. What kind of dealership has a car for the whole day and can't run it through the car wash??? Very dissatisfied with the service I received and frankly, I'm quite surprised since everyone I talked to before hand had nothing but good things to say. I will not be returning for service at Curry Hyundai. More
by daave13
Employees Worked With
don't recall
May 05, 2011
In all my years of buying cars I have never been treated so well as I was with Curry Hyundai. They literally bent over backwards to please me and make sure I was happy with my buying experience. The finan so well as I was with Curry Hyundai. They literally bent over backwards to please me and make sure I was happy with my buying experience. The financial manager was superb in coming up with a figure that was affordable and reasonable. I would highly reccommend this dealership to any of my friends. There is no doubt in mind that if the need ever arises for me to purchase another car I would run to Curry Hyundai of Cortlandt. A great experience. More
by RDPazo
Employees Worked With
Richard Watson
